Leticia stole $112.50 out of my personal checking account without my knowledge when no services were rendered. I went to have my extensions removed and she told me she is no longer offering the extensions she was a week ago, during my first $25 consultation which she never took the time to look at my hair, although she said she would. When I asked for the pricing on the new extensions she stated I need to make another consultation appt. Why? I'm sitting in your chair right now and going to pay you $75 an hour to remove these extensions, plus pay for any additional color and trim. I explained how I didn't understand why she would offer the old extensions last week but now my only choice is the new more expensive "way more expensive" her words, not mine. She did not like my line of questioning and raised her voice, thinking maybe I'd back down, I didn't and attempted to explain my perspective. She got frustrated and announced out loud in front of the entire shop, "Fine, I'll show you" and stormed into the back. I apologized to the shop and no one looked up just kept their heads down. She returned with a price sheet and a binder and said, "See, it's complicated, you have to pick hair color, length, etc." I asked why didn't we go over this is my first consultation? She then loudly stated she didn't know she'd be using this product exclusively. Well, that's not my fault. So I calmly told her I'm done and I'd like to leave. She seemed shocked, but I told her I just don't want to do this with her and the entire shop was embarrassed. She yells that's just how she is and no one is embarrassed or uncomfortable. Still, no one looked up. I told her I was leaving. I got up, apologized to Jen who also works there and left. Later that evening I checked my bank account and noticed Leticia charged me $112.50. I never signed ANYTHING giving her permission to steal money from me! She entered my debit card info into her system from my first consultation and just helped herself to my money! She removed maybe 5 individual extensions which took all of 2 minutes. I'm calling the police, I already called my bank and will sue her. Nowhere, did I sign a contract, a receipt, any kind of acknowledgment she has permission to steal or file my bank information! What she did is ILLEGAL! read more
