Elena does a great job assessing your skin care needs and putting a plan in place that meets your…read moreneeds and is sensitive to your budget.

I have been going to Elena for waxing for 5 years and was thrilled that she was starting her own…read morebusiness. Prior to moving to Rochester I had many questionable bikini waxes and never found someone I really trusted who not only made me feel comfortable but did a fantastic job. After going to Elena I knew I would never need to experiment again. Her new studio is cozy and comfortable. I have been there both for waxing and for a hydradermabrasion facial which was delightful and such a bargain compared to what you'd pay in a major city or at a big salon. I will definitely be making her facials a regular part of my beauty routine. If you're looking to treat yourself, improve your beauty routine, or get any sort of waxing done, you seriously won't find a better option! I can't recommend Elena highly enough! Love the ease of the online appointment scheduling as an added bonus.

Great experience with Rachel for a haircut. In town for medical appointments- and I would highly…read morerecommend!

The ladies were nice and we had a great time but that doesn't excuse the inability to dye hair…read morecorrectly. I'm have dyed my hair multiple times and go to professionals because of the color I request. Multiple ladies worked together and couldn't get the correct hair color. Very expensive for the incorrect color and didn't even try to correct their mistake. I won't be going back. Beware of the false information given prior to booking.

My experience was not up to standard. There was no "welcome to the european wax center" or "thank…read moreyou for coming in today". The receptionist was very rude- she was short in her responses and was rushing me through the payment process. I haven't been to a European wax center for 10+ years so I asked if I could get the free wax, which she simply said "no". It seemed grimy and dirty in the front desk check in area with excess boxes around and dirty plexiglass at the desk. Then, my waxer did not even talk or spark conversation with me. (I know that an important part of a wax is the distraction...) I was the one asking the questions and keeping the conversation rolling. She didn't explain to me what she was going to do. It was hard to relax in her presence. In terms of the waxing- she would put on pretty large pieces/areas of wax. In my experience, I have had people use smaller strips so that it was more precise and not as painful. It also seemed like she lost her grip on the wax sometimes so she took smaller pieces of the larger piece of wax. I asked how much the inner thy add on would be and she said "$12", so I said that I would like to add it. (It was actually $20). At the end, I looked down and she missed some spots. I asked her to wax another strip where there was a HUGE line of hair (I have no idea how she missed it). There were some sparse hairs that she missed too and she told me to "tweeze them because it turns out I have very sensitive skin". I knew that I had sensitive skin.... I will not be returning due to their lack of professionalism and experience.

I have been coming here for well over a year now. Tayler, who runs the front desk has outstanding…read morecustomer service skills. She is so friendly, polite and knowledgeable. Jasmine is the person I see for my services and is efficient, meticulous, professional and a delight to be around. Another thing I appreciate about this place is they are very respectful of their clients time. I'm a busy working professional and don't have the schedule that would allow me to sit and wait in a waiting room for an extended period. The client as well as the business are held accountable and have a set schedule to keep. I know I will be able to make my next obligation with no concerns because of waiting. The prices here are also unbeatable. The packages have saved me a ton of money.

I had a great experience with my hairstylist Norah! She was efficient, friendly, and when I asked…read morefor her to take off another inch when she was close to done she had no problem doing so. The salon is nice and cute inside. Also very reasonably priced. Highly recommend to anyone looking for a haircut in Rochester.

I have been going to Katie for a year. I mention to her to color the back of my hair. But no…read morestrikes were done in back. 8/12/2024 Edit: I just spoke with Katie and she called me to straighten out the situation with her. And I was happy she will fix the missed area.

Kim is FANTASTIC at lashes! I have had my lashes done for years and she is professional and has…read morehigh standards. You will not be disappointed in her work. Schedule your lash fill with Kim (or a full set...) everyone will notice your eyes.

Had my signature facial with Kim and it was 5 stars! Fell asleep within 10 minutes and when I woke…read moreup my skin looked and felt great! I will definitely be back!

I waited 20 minutes to get in the chair Hairdresser was ver exact, pleasant, haircut took about…read morean hour

I like the "spa" side of things - Erica is an AMAZING aesthetician. I come about weekly for…read morevarious waxing (which is magically painless when she does it) and I have enjoyed her specialized facial tailored to my skin type. I'll go a long distance to get good quality services, but I won't be getting my hair done here again. I like Aveda products and scalp massages during shampooing. Why I won't come back for my cut/colors though is the lack of customer service I received on the salon side of things. After returning 3-4 times and being happy with the stylist I had found a good rapport with, I called to ask if I could move my upcoming appointment sooner. I learned that she had left the salon and moved away. Fine, people move, but I asked "if I showed up for my appointment in 2 weeks would anyone have warned me?" And no one had a good answer. They accommodated me then and I tried a new stylist, and she realized the first one hadn't been writing the various color shades I'd been trying during the year. She did a great job and blended my highlights naturally. Great. New stylist that I'll be happy with. Right? Wrong! Remember how I said I come to see Erica weekly? Well this stylist sees me every time and when I say hi, she just stares blankly as if she hasn't ever seen me before. I tried 3 times to get a bang trim with her, and it could never be worked in. I'm not sure, but I'm betting it would not have been complimentary. All other salons I've gone to over the years say "come on in whenever you need a bang trim and they're free; and if I'm not here, any of the stylists can do it for you". There seems to be way too many hair stylists and there seems to be high stylist turnover. I got lucky at another salon in town, thankfully. With better prices too. I'll drive to see Erica - but I'll get my hair done elsewhere.

Made an appointment for my mom for a makeover and she was thrilled! Knowledge of the staff and…read morehow they treated her was amazing! She is thrilled with the new look and is looking forward to the next appointment

I recently moved to the area from Austin, TX and was nervous…read moreabout changing stylists (as I think most women would be). Aveda salons are generally highly rated, so after researching reviews, I scheduled a consultation and subsequent appointment for color and cut. Ashlee is my stylist...and, I was absolutely thrilled with everything she did...color and cut were perfect and exactly what I wanted. In fact, I was happier with her than my previous stylist who was from France and had been doing my hair for about 10 years!!! The salon itself is very nice, great location, and lots of parking. If you're in the market for a new salon, look no further!