This could have been a four star review because they forgot to tell me about my free drink and I…read morealmost didn't notice the mini fridge. However, I was 10 minutes late because a prior appointment went 40 min over and I was only able to call 5 min before that I'd be 10 min late. This was okay with the place thankfully as I had spent a pretty penny on their ViP shave even though it was with a gift card. Even with the gift card I still "paid" for that through a charity auction. The shave was so smooth and with their specialized product that I did not need to stretch my face skin taut (I had to look this up for the phrase or word for this. There is no word for this lol). at. all. Also, they texted me about leaving my beret there with its nice pins and I almost left Phoenixville again but did not because I was there for the farmer's market the following day. What luck!!!

I have been coming here for over a year for haircuts, and Kevin is fantastic. I moved to South…read moreJersey and would make the 2-hour trek to get a haircut and see family in the area. Today, I called because my GPS indicated it would take 30 minutes longer than usual to get there. I thought it was courteous to let them know I was going to be late. The woman, Jill, who answered the phone, immediately had an attitude with me and bluntly stated that if I was 15 minutes late, they couldn't do anything. I remained polite, even though she treated me like I was trying to inconvenience her or sneak something by running late. I drove like crazy, and it turns out that the accidents Google had reported must have cleared up. I arrived at my 12:00 PM appointment at 12:02, only to find out that Jill had canceled my appointment without asking me and told me, "There was nothing they could do about it." I went to Ortiz's around the corner and got a great haircut for $10 less. Kevin is great, and he's the only reason I'm not giving this place a 1-star review. I'll miss him as my barber, but I can't support a business that treats customers so poorly. Edit: As you can see even as they respond they are reacting defensively, blaming me for miscommunications...rather than making the situation more costumer friendly. They were rude, canceled me, miscommunicated and then are blaming the customer FOR THEIR mistake. It's all right here in their response. Look to the other negative reviews of Jill they all say the same. She continues to be combative even in her responses to customer complaints. This is a pattern of rudeness from the business owner, don't support poor business owners who take your business for granted. I've changed my review to a 1 star to reflect the unprofessional response from this business.

Got a long-needed trim here visiting from Colorado, Tia got me in last minute and did an amazing…read morejob. Would definitely stop in again if I'm in the area!

I drive 50 miles one way out of my way to come here. To keep it real, it has mostly to do with…read morehow I have known my barber there 15 years starting from the days when she worked somewhere else closer to my previous home. She provides the level of detail that I come for, and obviously knows what I want every time. The counter service is always friendly and helpful. I love the vibe here, as they are quick to offer a beer or a shot of something stronger to relax you, and you can choose from standard services for men, including disposable straight edge shaves, to some of the less common like waxing of eyebrows or ears or nose. Everyone gets along here and I don't notice unneeded drama. Lots of laughs. Caveats: some or most of the barbers here are in high demand, I recommend you plan well in advance. They use the Squire app to manage your appointments remotely or call into their phone number. No photos as there are always people in there.

Jessica and Idaliz are a mother daughter team that own this barbershop. They are family and when…read moreyou go there they make you feel like family. The shop is clean and modern with a chill vibe. These woman are talented and do everything from straight razor shaves to high end styling. They also do a ton for the local community with charity events and also supporting other local small businesses. So if you want a great haircut and feel like you're home, stop by their shop have a beer and enjoy yourself and the solid choice you have made!

Great and convenient place to get a proper men's cut. Easy parking and very nicely appointed…read morebarber shop. Been here twice and got carefully executed haircuts that I was happy with (not always the case at other shops in WC). Good use of tech for appointments and the price is right too.

I have been coming to Salon Fiber for about 2 years and LOVE the salon. I found them after leaving…read morea longtime stylist at another salon that was no longer convenient to my hours or home. I was super stressed about finding a new salon/stylist and did exhaustive research on local salons via Yelp, google reviews, and Instagram. Through many visits and following the salon on social media I can tell that all of the stylists here are talented. From balayage, to bold pops of color, to event hair, they have broad skill sets on hand. I was interested in balayage for a more natural look after doing a double process of dying my roots + foil highlights for many years. I have been seeing stylist Briley for about a year and love the way my hair looks. Briley is excellent at achieving beautiful natural looking balayage. I love that it doesn't look super obvious that I've colored my hair whether I've gone lighter for summer, or darker for fall, it is a subtle enhancement that works well with my original coloring. I appreciate how detail oriented she is, always talking through the details of what I'm looking for in cut and color. I also appreciate the recommendations I've received from the stylists here on how to upkeep my color and overall hair health. They carry some specialty lines of products that I was not familiar with before coming here, and I absolutely love the italian line Davines that they offer. One important thing to note is that you need to allow a bit of extra time to find street or lot parking in Phoenixville. There is a lot right across the street and behind the salon, as well as a few spots right out front. But, depending on the time and day of week (or if there is an event in town), parking can require a few extra minutes.

I visited this salon with high expectations after reading all of the rave reviews and seeing this…read morebusiness specializes in beautiful color work. Given that the prices here are premium, I expected to tap into their marketed expertise to treat my hair woes. I am super bummed to report this salon fell short of those expectations for my visits. I don't feel that I left with amazing hair and reaching the goals discussed with the stylist, or that I even had above average service. I came in to have my roots and ends match a seemingly complex service for me, and eventually after ongoing visits to have my overall hair color lightened. The person who I saw I feel overpromised and underdelivered. Between both of my visits there were many issues which I experienced that amounted to a negative vibe. I felt that the stylist was rushing a lot during a visit which caused her to splatter my face and clothes with lightening product unapologetically. The stylist got dark hair dye which stained very visibly all over my face and was ready to let me leave this way. I had to insist to clean off my own face with wipes. The next visit I needed to remind about this and no notes were taken to proactively avoid. Despite the discussion and understanding with the stylist about what I want for my hair, I noticed there was a difference between my roots and rest of my hair after a lightening service and simultaneous root touch up. I did expect for there to be better matching - this was noticed and confirmed by a different salon which I had a consult with to treat my hair. During one visit when I asked for a hair trim, it was not very detail oriented. Later while looking at my hair, I did see many parts of my ends which weren't trimmed and still had damage. The observation about lack of detail orientation was confirmed at a the different visit. There was another stylist next to me who was obsessing over a client's cut and measuring and cutting from every which angle to ensure perfection - I did not not have anywhere close to this level of attention, QA, outcome for a less complex trim! Then I noticed they were obsessing just to post on social in their in house backdrop/lighting mini studio, which made me wonder if that level of excellence is selective. During my second visit my blow dry was not smooth at all as it was rushed due to end of the night. The service also seemed a bit unapproachable as despite me conveying I need to get in in 4 weeks she was proposing 6 weeks or at times in the middle of the work day. Who in any job can reasonably travel and step away for 2-3 hours in the middle of the work day? Not until I repeated (again), was a more creative solution proposed which would meet my conveyed needs. Egh this lack of empathy in the customer service was yet another turn off. Due to these issues I chose to not proceed with visiting this salon another time, or making it a part of my ongoing hair maintenance routine. There are many beautiful photos on IG from the stylist I saw, and I'm so bummed about my own experience having spent on a premium experience and not being able to leave with awesome hair! I really did feel this salon experience failed to wow me during either of the visits despite giving them more than one try. Given the difference of results, I wonder if this salon is selective about who/when they offer execllent service versus mediocre as I experienced which is too much a gamble when you're paying such premium prices. Unfortunately given how long this business books out, I do not feel it is a practical salon to visit if you have a fast paced lifestyle and are in need of regular hair services. These were all rookie mistakes for a business charging so high - think twice!

Steph has been my stylist for almost 10 years now and I've never been disappointed with my results…read more Not only does she do amazing color and balayage, she listens and can take an inspiration photo and make it your reality! Days when I am not sure what to do, I can trust her to come up with something I'll love. Cuts, color, styling, and conversation. She is simply amazing! Her new studio is a very welcoming, relaxing, clean and comfortable space. Highly recommended!

Steph was recommended to me, and she did not disappoint! I felt so comfortable while getting my…read morehair done, in her cute cute and stylish salon. Steph makes you feel very comfortable, listens to you and your wants, and explains what she needs to do to make it happen. My hair looks and feels fabulous. I highly recommend giving Steph the opportunity to be your stylist

I've gone here before and have had Rhonda cut my hair and she was great. Today Ashley cut my hair…read moreand it is a terrible haircut. She was not personable, shoved my head to and fro, and did not layer my hair evenly. I asked for more layers and she said if she did it it would not look right. The left side is chopped about 4 inches from the bottom and does not frame my face, which will take months to grow out and even it up. I literally came home and cut my own hair to add layers to the sides like I wanted and to try to fix the left side. VERY disappointed and angry that I spent money and had to come home and cut my own hair anyway.

Stylist was terrible. I wanted my hair cut shorter and layered. She cut it all the same length In…read morethe back. But the sides are very uneven. One side is longer in the front than the other. It's very noticeable. Worse haircut ever.

Why are you closed until 2pm on weekdays? Arrived at 10am Tuesday morning. Inconvenientread more

I just moved into town with work and my old barber was outstanding. Went to see Charlie and he…read morecalmed my fears. Very welcoming and VERY good! I have relatively long thick hair on top and clean pub the sides and his scissor/clip combo cut is great. Very pleased!

After a previous visit where I wasn't very happy with the service, one of the owners, Dani,…read moregraciously reached out to me in order to rectify any issues. I'm so glad she did. I went back in for a cut with Chuck and had a great experience and I absolutely adore the cut I got. Everyone was very friendly, there's a welcoming vibe (not pretentious at all like some other salons I've been to), and you can tell they love what they do. They carry Pureology and Redken products which I love. I don't know if I just had bad luck before or if they've since changed something with their operations, but it's now evident to me that customer satisfaction is a priority for them. I already scheduled my next appointment and hope I've found my "regular salon."

I had my hair cut three times here, all by the same person. Given the fact that a service is…read morepriced according to the skill level of the stylist, I intentionally didn't choose someone with the highest skill level since I wanted to be budget-conscious. My first and second visits went fine although little things bothered me like no designated person working the reception area to greet me and the stylist reeking of smoke. My third visit - which was my final visit - I noticed when I got into my car and looked in the mirror that the stylist left one of my sideburns far shorter than the other. What happened to showing the client the finished style in the mirror before they add product and you leave? I went back in and politely showed the stylist her error. This was clearly an inconvenience for her. She muttered something then begrudgingly evened me out WITH NO APOLOGY. I don't think for a second this particular stylist is representative of the salon as a whole; rather, I just made a bad choice. Still, because of this experience, I won't give the salon another chance. PM me if you want additional details.

Brandon is so incredible and just so great with my toddler. Both in the actual hair cut and just…read moreengagement. We have been going to him since the fall and every haircut he is so positive, fun, and talented. My husband goes to him as well. We would recommend him to anyone.

Leigh gave my 9 year old a wonderful haircut. She was personal, attentative and great keeping a…read moreconversation going with him. We will continue to come back regularly.

I recently moved to the area and finally found a salon that I truly love! Tiffany did my hair and I…read morehighly recommend her and definitely going back to her in a few months. She was very thorough and asked a lot of questions about what I wanted.

I had my hair colored by Serena. She was an absolute pleasure to work with. Professional and just…read morefun to talk to!