I wouldn't recommend this salon for hair color. They'll over charge for something that washs out as…read moresoon as it gets wet. I've dyed my hair for years and never had this happen before. Although, if you're going to get a trim and style this is the place for you. The overall store and cleanliness is top teir. Bathrooms are spectacular. Just not hair color.. Definitely not worth the $300 I spent, literally washed down the drain

I've been coming to Susan's since 2009. I've had a few stylists that I love and I have one now who…read moreis amazing. My hair is always done well and rarely have I left not happy and given the 12 years, that's saying a lot. The nail tech Jenise Ashley is the best. I love the way she does my nails and I love chatting with her. She is a major asset there but (and this is part of why this is 4 instead of 5), I think she's very underutilized. It can be hard to book hair and nails on the same day. I am an oddball because I don't like doing this stuff so when I do it, I prefer one and done! :) I am really glad the endless country music has stopped because it was really such noise pollution for me, I stopped coming in for awhile. I just can't listen to it for that long. I don't even know that the stylists liked it! Another reason for 4 out of 5-the pricing is a touch higher than is reasonable. I can and do pay it because I really like my stylist and Jenise, but the pricing could be off-putting to others. I've seen coupons for new customers out. This always irks me as a long time customer--why not some kind of loyalty program? It doesn't have to be complicated at all. I like things simple. Overall, the receptionist is friendly and will work to get you in even when you're forgetful like I tend to be sometimes. The stylists (mine is Shaney) and Jenise are wonderful. I have not used any of the others but my daughter has and had good results. I've gone to them for a long time and will keep going.

I've been going to Supercuts for the last year and it's always been a good experience. However,…read morethis past trip my stylist was Rachel and she was fantastic. She really took the time to listen and talk with me about what I wanted and made sure that I knew exactly what she was going to do before she did it. In the past, stylists have always had a hard time with my hair since it's so long and thick, but Rachel really knew what she was doing and how to work with my hair. All of the stylist at Supercuts are really great and friendly. Excellent customer service. No complaints.

been waiting in line for 3 1/2 years for a haircut. I came in at my "reserved" time too.read more

A huge thanks to Andrea Record who took the time on her day off to cut my hair. After 2 rounds of…read morechemo, I have lost a lot of hair and wasn't comfortable to be seen around others. Andrea made time for me on a Sunday afternoon. Thank you!!

I have tried to reach this salon for an appointment, left an message and have yet to receive a call…read moreback. This is the reason I left my last salon. It was suggested to me by a friend but I guess I will have to look elsewhere

Located just across the river in Highland Heights and just blocks from Northern Kentucky…read moreUniversity, Jeff Grooms has garage that was transformed into a beautiful salon! He used to be located in downtown Cincinnati but overhead costs got to be too much. Jeff had a lot of loyal customers who would go somewhere else to get their hair done so he decided to have a salon built below his home. When you walk in the door of the salon you are greeted by four little smiling faces. Jeff has four generations of female dogs. I can't remember what breed they are but they may be a mix between a Shih-Tsu and a Yorkie. They are so cute and friendly and are very entertaining while you are waiting to get your hair cut! Jeff is an international hair stylist. He often travels all over the world to do hair for high profile fashion shows and events. Once he even went as far as China! I would trust Jeff with my hair any day. In his spare time, Jeff is a theater major at Northern Kentucky University. If you ask nicely he may even sing for you! He has a beautiful voice.

I have been going to Jeff for about two years now. His salon is apart of his house, which I (and…read moreothers) like to call the "Yellow Mansion". He's a tough one to get in a reservation! Though, to be fair I usually call the day before to try and get a slot. Personally, I'd forget if I had to make the reservation a week in advance. Jeff has a very loyal following and for good reason. I get a simple mens haircut, and he's quick and efficient. Oh, did I mention the puppies? THE PUPPIES! There are usually about.... a million (or five) when you first enter the salon. They are super friendly and not overly aggressive at all. They make nice companions while you wait for your turn.

The young lady that cut my hair last night was an absolute sweetheart and was quite professional…read more I had a slight wait, which was no big deal, seeing that I was in no rush and had nowhere to really be after my hair cut. I will definitely be coming back here to get haircuts, if I'm in the area.

STAY AWAY!!!!! I took my 13 year old son to get a very simple trim. I explained very clearly…read moreexactly what he wanted. "Just a trim, please do not cut his hair too short." When he was finished and walked up to the front and I could see him fighting back the tears. It was like she did the exact opposite of everything we asked for. Not only did she cut it way too short, but it's choppy and totally uneven. Why ask what someone wants if you're not going to listen?

FINALLY, after years of going to great clips...I get the perfect haircut. I generally get a decent…read morecut and lock in with a stylist, they usually move on. This time it was a rogue agent, I did not get his name I had to make calls and track him down. He moonlighted as help at my local store (Burlington Ky) all I had was a description, clean cut, black hair, blue eyes, and takes excellent care of his 2 dogs. Well I found him and his name is Kyle Home based in cold springs. If you get the chance go have him straighten your head out. I had confidence for 2 weeks before I hunted him down...when you look sharp, you feel sharp and then you are sharp. 5 stars

Have brought my son here a few times, and had Michelle for the first time on Thursday. She did an…read moreamazing job, by far my favorite haircut he's ever had. Everyone has been complimenting him all weekend. Will have to come back to see her !