It took the stylist 4 hours to destroy all the work I'd put in for the last couple of years trying…read moreto grow out my gray. I'd gotten it past the really awkward phase. I asked for babylights through the transition part of my hair, a silver gloss, and a layered haircut. After 4 hours and this putrid color, the stylist hadn't even gotten to the cut yet. I left without the cut or blow-dry/style. Anyone who has ever gone through the process of trying to grow color out of hair knows this isn't just about getting a one time bad color. Even if I was refunded my money, I'd still need the fix for the immediate hair plus 2 years of ongoing maintenance color. This is literally a cost to me of over $1k plus the hours and hours I will have to commit to it again. My hair feels like straw, when it was very healthy going in. Plus, there's just the fact that I'm old. 2 years is significant. I am furious. More so at the management than the stylist. This was her first day...part of the reason for 4 hours. She had to continually leave me to go consult with others. Somebody that new, that timid, and with that many questions needed someone with her, assisting. I deserved that. She deserved that. WORST.SALON.EXPERIENCE.EVER!

Would not recommend coming here. Since the owner never returned my call, I'm going to let everyone…read morehere know what happened and you can decide for yourself if you wish to risk your money or not. Mine is hard to come by and I waited a very long time to get my hair done just to have it done wrong. I stopped in to CoCapelli mid June because I was searching for someone that specialized in platinum blonde color. I found Alivia on their website and stopped in to see if I could get a consultation scheduled. I was informed that she was out with a broken arm and a different stylist was recommended. I told the receptionist that I have complex hair, need someone very well versed in platinums and I wanted to make sure the stylist I got had over 10 years experience. She assured me the stylist she was recommending was the right fit, scheduled an appointment for my hair to get color on July 19th. I reached out to this stylist and requested a consultation in advance to make sure she fully knew what I was wanting done and could see why I was letting my natural light brown color grow out since last year. She texted me back that a consultation was not necessary, I was going to be her last appointment that day and we'd have plenty of time to talk. Red flag #1. I did send her pictures of my current hair color, and the pictures of what I was trying to achieve with putting some platinum in it but not wanting a lot of that because I had to have very low maintenance color, I could not come back every 8 weeks to get my color redone. I wanted to have it mostly my natural light brown color with some platinum added in for dimension and high contrast. So I get to my 1:00 appointment and meet her, very sweet, but I find out that I am no longer the last appointment, she is saying I was booked for foils and should have been booked for balayage and we have to get going. Red flag #2.... I did ask if I should reschedule, and she said no no no, we can make this work. I once again showed her the pictures of brown hair with some streaks of platinum worked in but a lot of the base color was still there and there was a lot of contrast between that and the platinum. When we got back to the chair after color, wash and rinse, she had a heck of a time brushing out my hair. It was very snarled from all the back combing and she wasn't hurting my scalp pulling my hair so hard but I was concerned it was stretching freshly colored hair and damaging it (later I find out I do have broken hair!). We finally got it brushed out and then started talking about a cut but by now we were quickly running out of time. She cut the back in a V like I asked her to, trimmed the sides but after talking about point cutting my bangs, never got around to it. She started blow drying my hair and just kept saying "oh it's so pretty" over and over - Red flag again. When I looked in the mirror, I commented about how much blonde there was and she said "all I did was follow what your previous stylist did". My heart sank. If I wanted that, I would have gone to my previous stylist and that's not at all what I asked you to do. By the time she got the blow dry done, I was speechless. Most and I do mean most, of my light brown hair was all gone. She put so much blonde in my hair and then all of my bangs are now bright yellow and there is this lovely (NOT) orange glow on the top of my head that I couldn't hide if I wanted to. I tried to like it, for her sake. She put a lot of work into it and a lot of time but it's not what I wanted, I've had the overall blonde look before, many times, it's not what I wanted at all and not what I waited 10 months for. And then she was in such a hurry to get out of there that she didn't even tell me about the product she recommended at the start of the appointment that would help take care of my hair after she did it. I had a trim scheduled for September but by the time Tuesday rolled around I was too upset after having to look at this mess all weekend. I called Tuesday to cancel that appointment and the receptionist that answered is the same one that was there when I got my hair done. I told her to cancel my cut, I'm not coming back. She asked why and kept pushing until I told her. She said they are very customer service oriented and truly care about their clients there and their happiness and that she'd have the owner call me about it and try and fix it. Well it's now been over 2 weeks since that phone call and there has been no phone call from anyone and no text messages so it's obvious they don't care about their clients. They got my money once but it will never happen twice. Now I have to start all over again trying to get my natural color to grow back out with all this blonde, it's going to look awful! Upsetting experience here!

My mother and I went to her salon to get a manicure. Her salon is in the back of house. It's very…read moreclean and well kept. She does have a love for animals which is clearly shown. She had a great spirit and is good at what she does. My mother and I have been looking for someone who could take care of are nails and not feel like a number in a salon. We both felt very comfortable and both agreed she has our nails looking the best they have looked in a while. We even made our next two appointments. Also, in the shop we noticed she does waxing. I was very nervous about this due to bad experience's in the past but when finished I was very pleased. She made my eyebrows look great. She has definitely gained two new customers.

From the owner: I specialize in makeovers, showing you how to apply makeup and style your hair to be the most…read morebeautiful you.

My fiance introduced me to this salon over 5 years ago when I first moved to Nashville. He had such…read morea difficult time finding a salon that would cut his hair "just right" and he ended up loving it here. He is quite picky so the fact that he's been coming here for 6 years says a lot. Our hair stylist Judalon is a fabulous southern woman that is almost as entertaining as she is a great stylist. I love coming here to chat her up and usually tag along with my fiance when he comes just so I can see her. Also, the prices here are amazing. I pay $35 for a haircut. I've heard of my friends paying double, sometimes more, for a haircut in the city. Honestly..my hair isn't worth that much and I think mine looks just as good as theirs after their $70 haircut.

We moved to Mount Juliet Dec. 1, 2011 and I thought it would take quite a while to find another…read morehair stylist that does my hair in a way that would not make me cry every time I look at it. WELL- I found that place, and that stylist! May I introduce hair magician Shannon Wiseman.... Ta-Da! I will start this with an explanation of my hair: thin, crappy, and lacks luster and body. When I walk out form getting my hair done, it's like it's someone else's hair altogether. She "makes out" with my hair, and my hair loves her! OK, aside from all that. The cuts are reasonable priced, and the salon is nice too. Easy to get to (right next to Home Depot in Hermitage). Shannon has some funky hours, Thurs are her only late night... Hey, hey, hey.... don't go scooping up on my time ladies! She also has daytime hours available. Give her a ring and she will make your hair sing! swisemanw@yahoo.com Thanks for digging my YELP!

I was butchered on my last haircut. A friend brought me here , I am so pleased ! The lady that cut…read moremy hair, Lee, is extremely nice and pays attention to what you say !! Good vibes all the way around !!!

Katlyn did a great color and cut for me. She listened to my concerns and was awesome.read more

Top notch salon! They are easy to locate and very easy to get to as well. There is plenty of…read moreparking so it was very convienant. Loved my hair and you will too!

I always love the way my hair turns out after Christian does my hair. I love the effortless look…read moreand she nails it every time. Best balayage I've ever gotten.

So this review doesn't directly involve me, but after hearing about my friend's experience this is…read morethe only way to get the shops attention. My friend wanted a keratin treatment and essentially left unhappy with the results. Not wanting to cause a scene she paid AND tipped but reached out to discuss the issue with the manager. Not only was her experience dismissed she really wasn't even heard out or empathized. As black women our hair is part of our identity and she left feeling like she couldn't be seen in public. I understand the customer isn't always right, but there's almost always a way to create a better experience through empathy, communication, and a willingness to help. Unfortunately, that didn't seem to happen here Book with caution here and expect them not to hear out customer complaints.

I was in town and booked with Sam for a highlight, it's perfect! She did an amazing job I'll be…read morewilling to travel back just to have her continue to do my color. In the salon the vibe was relaxed and quite exactly what I needed that day!

I love Hair Envy!…read more Wendy & Michaelyn are extremely talented hair professionals. Both are willing to suggest options for what you want, try new looks ... and listen to you. You will step back out into the world looking and feeling your best. I just had a color touch up and blow out today, and the compliments have been coming non-stop since I left. Wendy knows me well and I always leave feeling better than when I arrived. Wendy and Michaelyn have put their hearts into Hair Envy and it shows. I'm so happy to a client of theirs! Bonus: stringent COVID safety precautions are practiced in a client- friendly manner.

Have called numerous times and left 2 messages with callback information. Never received a call…read moreback to schedule services, which is a shame because the online pictures and website make it such an appealing place. Therefore, I conclude that this business looks like an amazing place, but has terrible customer service.

Melissa is an amazing stylist!! She did such a great job in coloring my hair . She has great…read morepatience and is so much fun! She also helps with style tips and how to get your looking great. This is my 3rd time with her and will be seeing her again!

Decent cut at a cheap price. I was the only one in there at the time, but I went on a Tuesday…read moreafternoon. You get 20% off on products with a purchase, and they carry all the salon brands I like.

Alexis turned my tired gray hair into a beautiful chestnut brown with highlights and I…read more couldn't be happier. I was pretty sceptical at first but she quickly put my.mind at ease. She's Amazing!

Love Rooted Organic Beauty & the way you work your creative magic, Kara! Love the cut, style, &…read morecolor. You always deliver!