Absolutely beyond rude. I called to schedule an appointment for a haircut. I was getting out of work in the afternoon so I asked for 4pm. I spoke to a gentleman who said that I could get it done with an instructor at that time. I was able to get out of work early, so I called and spoke with a woman. I asked her if I could come in earlier and if they were able to do highlights; I said if they couldn't that would be fine either way. She told me that they could do it, and to come in, the earlier the better. I get there at 2:25pm. The instructor was teaching a class, so they were going to have a student do my haircut. The student seemed unsure of what to do, ripped some hair out yanking my hair tie out, and was pulling at my hair with a tiny comb. A girl sweeping asked me 'are you scared?' so then now yeah, I am scared, plus the student was asking another hair dresser how to even cut my hair. She asked me if I wanted to wait for the instructor to cut it, and I said yes. I go to the waiting room, and this 'instructor' comes charging full speed at me, aggressive and confrontational, yelling at me that I was early. i told her I called and spoke to 2 people about what I wanted to get done and the time. I can't believe an instructor would behave like that to someone coming in for a service, and that is the behavior she is teaching her students. I can only imagine how she instructs the students as well. read more