At 72, I'm eager to learn guitar. I visited this store with a thousand questions. Surprisingly, it…read moreexceeded my expectations. The staff was incredibly knowledgeable and willing to assist me. I felt no pressure and was warmly welcomed to explore and ask questions. After browsing, I was offered a complimentary lesson with an available instructor. The next day, I returned and purchased my first guitar. I also enrolled in some in-house lessons. I highly recommend this store to anyone interested in learning guitar. Come by and see if it's the right fit for you. Special thanks to: Savannah, Jay, Luke & Evan (Great customer service)

Not good, few products that are useful to someone in need ahead of a gig. The accessories are way…read moreover priced to take advantage of someone in a pinch

Most of the time I usually go in to restring my guitar but usually I get usually some picks and…read moresome cables. I get all of my guitar stuff from here and it's amazing. They sell many things for other instruments. They are cheap also. The service is also amazing because they help me find the things I need for the guitar and what would help.

DJ was the most helpful person I have ever met when it comes to realistic tips and tricks for a…read morebeginner guitar player. I am just a passer by person killing some time and they go into great depth about getting into electric guitar. I unfortunately had to run out of our conversation but wish I could have gathered more knowledge from them. DJ was kind. Open to any questions. Not trying to sell me anything but educate me the best they could. They were awesome. Raise headed their way please! I wish we could have been friends.

My 2003 Strat needed a new pickup, switch, and nut. The team got the work done fast, very cleanly,…read moreand priced very fairly. I'll be using them again for sure.

Not a great place to buy anything. Nice people but the selection is pretty subpar…read more Was traveling for work and decided to pop in during my lunch break to play around. They had absolutely nothing really worth playing or looking at, but I drove over there, so i let the owner (or whoever was running the shop that day) plug me Into a vintage Pencrest amp with some crappy knock off Fender. Unfortunately for me, they had Dark Side of the Moon playing in the store - an album I obviously know very well. the Pencrest amp had a really nice old analog vintage vibrato setting which actually sounded pretty spectacular for Dark Side. I played along for a while and purchased the amp.... low and behold, it lasted approximately 3 days until it inevitably crapped out on me. Totally my own fault But a lesson to be learned for me as a 25 year old buying used gear "as is"

If you need a quality product with terrible service and a focus on sales, this is the place to go…read more Every staff member was pushing about selling every instruments my friend or I tried out. I asked one employee for help on a guitar model, and he refused me service because I was open about not securing a sale. A music store is supposed to help musicians find the right instruments for them. A guy that works there with spiky dark hair is rude, pushy, not helpful, and just an uncomfortable presence. He ways eyes us and makes us feel unwelcome then hovers over people. It's a shame because this place has potential, the service does not.

Have to support these small music shops. Victor Litz has a lot to offer from types of instruments,…read moreelectronics, lessons, used gear, you name it. I was especially impressed with their selection of ukuleles. Never have I seen so many in MD in one place! Definitely more than what Guitar center offers. They have an acoustic room in the back to try their acoustic/classical guitars. I had the chance to buy one of their used guitars at an amazing price. I appreciate the staff working with me on the price and even holding the instrument for a day when they could have easily sold it to next customer. Shows that they care about customer satisfaction more than just making a sale. I was able to spend a good amount of time trying out the instrument and they also helped tweak the intonation before I decided to take it home with me. The only few downsides I could see was some of the staff were not particularly knowledgeable about certain guitar models that they were selling, but much better than say Guitar Center. The humidification in the acoustic room basically only controlled by a residential type humidifier, so not very precise. Compared to other small guitar shops in the DMV, I don't think I would feel comfortable getting my guitar worked on here just based on the level of expertise I surmounted from the conversations I had. But a good place to buy gear nonetheless if you know what you are looking for. Parking is just a little challenging since it is in the middle of old town Gaithersburg. But in the past I have come on the weekends and there is some parking across the street at the museum.

Amazing store and staff - it's been around forever - nice guy Charlie always helps me w/ my vinyl…read morerecord selections