I, unfortunately, had to pull my son out of HCS early because of the extreme rudeness of the staff. During orientation, one particular teacher stood out to me; and not because of her wonderful personality but because of how cold and dull her demeanor was. I said to myself, "I hope that is not my son's teacher." In the end, this particular teacher (Ms.Susan) became his teacher for the school year.
I told myself perhaps I am just overreacting and she may be a wonderful person. After a while, I couldn't shake this feeling that she is not a good fit for my son and well any toddler in my opinion. My four-year-old is very eager and excited about school and here is a woman that covers her ears at the slightest sound of kids shouting.
I brought my concerns to Heather Tosten, the director and she suggested a meeting to have a one on one with Ms. Susan. After this meeting, I thought things would go better. After a while, I got tired of my son always being upset about something. So I decided to volunteer to see how a typical day goes. All in all, things went well, but that is to be expected when a parent is sitting in the room. I was able to see Ms. Susan's demeanors is pretty much the same all day.
Now to the straw that broke the camels back. Before Christmas break, I heard my son crying during pickup. You know that cry when your child is in extreme distress. You usually wait in a line, and the teacher calls your child. As a parent, I could not stand in that line waiting when my son clearly needs me. I walk into the classroom to locate him and see that he is clearly distraught, nose running tears down his face yelling "I want to go home." I told him to come, and all of a sudden Ms. Bitter Susan suddenly approaches, and I tell her I need to find out what is wrong with my son. She then says "I will tell you what is wrong" in the rudest tone of voice. So at this point, I'm getting irritated with how she is treating me, and I'm already disturbed by no one caring at all about my child while in their care. I explained to her sure that's nice that you can tell me, but I would like for my son to come with me right now. She gets closer to me as if she wants to hit me. She then says okay, but I need to go to the office. I responded, with "who are you talking to ...as if I am a child."
I then tell my son to get some tissues for his face. Then here goes Sour Susan telling me I NEED TO GET OUT OF HER CLASSROOM RIGHT NOW. You have no idea how furious I was at that point, but I'm in a classroom filled with toddlers, so I dug deep in my soul that day and walked away with my son.
I yelled at the Director and asked for my son to be moved to a different classroom. They claim there were no open spots for him and they offered me half day or three-day schedule. My son went full day 5 days a week. Why should I settle for less after one of their teachers was extremely out of line?
In the end, I figure if Ms. Susan would get like this over me being concerned about my child. Then I could only imagine how she treats the children when no one is looking. Her assistant Ms. Allie is no better just a younger version of Ms. Susan. Both of them are rude and mainly never regard your presence. I would not recommend either of them teaching toddlers.
By no means am I saying this is a bad school just a few unpleasant staff members? I am also disappointed with the Director for not pulling through for a customer.
If all of the staff were like Ms. Alieta, then this would be the perfect school. She is the sweetest most gentle person I have ever met. If your child gets Susan Hoelschen and Allie Cox, GOOD LUCK. read more