Apparently all the reviews about their scheduling/desk staff is correct. I kept trying to use their…read more"hold my place in line" feature when calling in and never get a call back. After a week of this, I finally opted to just sit on hold. Turns out they never have a massive queue, the wait is never more than a few minutes. But the staff is an absolute nightmare. Today I spoke with "Hamza" and he talked really quietly unless he was talking over me (which he did the whole time) and refused to make any changes after I explained I have an Auditory Processing Disorder. He then put me on hold to speak to a colleague, left me on hold for nearly 10 minutes then returned to say I needed to send an email. I don't have an email address for them and when I asked why he couldn't schedule me if he's a scheduling operator is because his colleague said they needed my referral first. I told him I have a PPO and don't need one but I can provide contact for the 3 doctors that made the reco I speak to a neurologist if they need. He said his colleague thought I had an HMO - I asked why he would think that and he didn't answer just said he would schedule me. I asked with who and he gave a name I didn't recognize. I asked him to stop, please because it was clear there'd been some miscommunication. He hadn't even taken my insurance so he'd be scheduling blind AND I was calling to get the availability for a specific neurologist at their location. When he again interrupted and reverted to speaking at an inconsistent pace/volume I stated this clearly wasn't working and asked if he could transfer me to someone else. He said yes, put me back on hold, and then rerouted me to the main menu instead. With no other option I re-entered the queue for scheduling operators only to wait my turn and be hung up on. I have since called back at least 5 times, and tried an alternate number for the office I found online. Every time, I wait in the queue, and then when my turn comes, I'm hung up on. I'm sure Hamza thinks he's hilarious but I will be reporting the behavior to my insurance company, and the ADA at bare minimum. I guarantee this behavior is not limited to his phone interactions and if this is how he treats someone with an APD, I cannot imagine how he treats stroke survivors and those with significant cognitive impairment.

I could not read what he wrote for my husband 's continued…read morecare!!!! I called the office and the doctor is not available until 2 pm!! today!'n

just now New I met Dr…read moreFarin at the hospital I came in through the er nearly paralyzed with bad arthritis in my neck. She properly diagnosed me and then surgery on my neck Fortunately she was about to successfully treat my condition and now I am well along the road to recovery

Just bad !!! I think I will be in constant pain for the rest of my life because of Azadeh . The…read morenurses told me , " nobody told you about Dr Farin's style ? " But the worst part is she looks you eye to eye and just la

He performed a laminectomy-laminotomy on me twice, 5 years apart (I had a crappy employer, no time…read moreto recover), in the mid-late 1980's. I'm almost 70 now, and I can still walk, claim stairs, and live a normal retired life. And his bedside manner is beyond legendary. When my late wife had a surgical emergency, I called him for advice. He got the best vascular surgeon in town, and made sure my wife had the best care possible. In 2005, when I had a quadruple bypass at Memorial hospital, who came in unannounced? Dr. Ceverha...cracking jokes and making sure I had everything I needed. Just a great, skilled doctor, and a helluva guy. I'd dare to say I can call him a friend. He's THAT good. BTW...He's retired.

if this dr ceverha is working here still grab on to him right now asap. he did neck surgery on me…read moreand i never had any pain!!! he fixed the pinched nerves in my neck no more pain

My wife came under Dr. Yafeh's care after months of a frightening and rapidly progressive…read moreneurological illness. She had gone from being healthy and independent to suffering severe dizziness, slurred speech, loss of coordination, profound weakness, and eventually an inability to function normally. Despite extensive testing and evaluations at multiple facilities, we still did not have a clear explanation for what was happening to her. Dr. Yafeh did not give up on her. What stands out to me most is that Dr. Yafeh continued looking for an explanation when the obvious answers were not working. The records show that my wife had already undergone extensive brain and spine imaging, EMG testing, antibody testing and IVIG treatment without a satisfactory diagnosis or meaningful improvement. Instead of dismissing an extraordinarily complicated case, Dr. Yafeh pursued the possibility of a serious autoimmune neurological disorder. She treated my wife aggressively. Then came what our family considers the critical turning point. During this neurological investigation, imaging revealed a suspicious right axillary lymph node and an abnormality in the right breast. Dr. Yafeh continued to push the investigation forward, including biopsy of the suspicious lymph node. The biopsy ultimately revealed metastatic carcinoma, and the records show that hematology/oncology and breast surgery were brought into the case and chemotherapy was initiated during that hospitalization. Dr. Yafeh also recognized the potential connection between the newly discovered cancer and my wife's devastating neurological condition. Her documentation specifically describes the neurological symptoms as a paraneoplastic syndrome and anticipated that treating the cancer could help bring the neurological disease under control. That is why it is difficult for me to describe what Dr. Yafeh did for our family simply as "good medical care." From our perspective, her persistence helped uncover a cancer that had not previously been identified while my wife's neurological condition was becoming progressively disabling. At the same time, she treated the autoimmune neurological process aggressively rather than waiting for every unanswered laboratory test to come back. My wife subsequently began the long road toward recovery. Today, when I look back at how sick my wife was and how uncertain her future appeared, I cannot separate that recovery from the persistence, clinical judgment and determination Dr. Yafeh demonstrated during those critical weeks. There were many physicians, nurses, therapists, oncologists and other medical professionals involved in my wife's care, and I will always be grateful to them. But Dr. Banafsheh Yafeh holds a very special place in our family's story. She took my wife's condition seriously. She kept searching when the diagnosis was unclear. She recognized that something much larger could be occurring. She treated the neurological disease aggressively. And when evidence of cancer emerged, she helped connect the neurological and oncological pieces of an extraordinarily complicated medical puzzle. My family believes Dr. Yafeh helped save my wife's life. There are no words that adequately express what it means to watch someone you love begin to come back after fearing that you might lose them. For giving my wife that chance, and for giving our family hope when we desperately needed it, I will always be profoundly grateful to Dr. Banafsheh Yafeh. She has my highest possible recommendation and my family's lifelong gratitude.

After suffering a stroke and an AVM rupture last year, followed by a craniotomy, my entire life…read morechanged overnight. Before all of this, I was a healthy 30 year old who had never dealt with any major medical issues, so navigating recovery was completely new and overwhelming for me. Throughout this journey, Dr. Yafeh has been an incredible source of support, guidance, and I am still under her care today. She is one of the most compassionate and thorough physicians I have ever met. She regularly checked in on me, followed up when needed, and prescribed medications that helped significantly with the severe headaches I experienced after surgery. I am completely weaned off meds now. At the same time, she never made me feel pressured to take medications if I wasn't comfortable. Instead, she always listened to my concerns and worked with me to create a treatment plan that felt right for me. What I appreciate most is that she never rushes through appointments. She takes the time to answer every question and explain things in a way that makes sense. As someone who had never gone through anything like this before, I had a lot of questions, and she never once made me feel bad for asking them. She listens and makes you feel heard. Dr. Yafeh also took the time to educate both me and my husband about what recovery would look like and what challenges we might face along the way. She helped us understand how to navigate this new reality and gave my husband guidance on how he could best support me during my recovery. She has been incredibly helpful with disability paperwork, work restrictions, and helping me obtain modified duty so I could safely transition back to work. In addition, her staff have always been kind and helpful. Most importantly, Dr. Yafeh helped me regain confidence in myself after a life changing event. She helped me adjust to my new normal and reminded me to give myself grace during the recovery process. I am grateful for her expertise, patience, kindness, and unwavering support throughout one of the most difficult times in my life last year.

I took my dad here to test if he has a healthy brain given his age and we knew the results within 2…read moremonths. Dr Trinh is amazing, super responsive and down to earth. I highly recommend. He came referred from a very close friend.

I can't say enough about how wonderful Dr. Trinh and his staff have been. Everyone there has been…read morekind, compassionate and helpful throughout the trial. They continue to educate us about dementia and have made a very difficult diagnosis easier to cope with and accept.

Took My Husband for an annual physical, they never checked his heart or asked the questions that…read moreare common with an elder patient. Dr wouldn't listen to our problems, and then doctor walked out the door and never came back. We have issues that needed his attention!!!!!! My husband's memory is gone and he can't hear in his right ear and all the doctor said "you have wax in your ear" Then he said "we shouldn't take the wax out because then he'll need a hearing aid". WTF.! My husband has dementia and the doctor wouldn't listen to us! he also is a cancer survivor and they never asked any questions relating to his colon cancer. Then they said they're gonna take blood, but they did not tell us when we would get the results. The whole purpose of this particular appointment was to a get A. Get a physical B. Get the results of the CT scan C. Address the constant urination problem, He walked out the door before we could finish any of these issues and never came back. I need to have two doctors signature in order to use my long-term care for my husband, but this doctor just walked out the door and didn't do anything about it‍ my husband is 76 and they never asked him any questions. I would NEVER recommend this doctor to anyone! I will be looking for a new doctor as soon as possible! Betty Kelly

Love Dr. Phan! He's kind, caring and really listens. It's hard to find an HMO doctor this good.read more

Wow waiting more than 2 hours to see the doctor? This does…read morenot feel respectful of my time. I got here 10 minutes early with paperwork as I was requested to do. The doctor was thorough and apologetic and good.

WOW Dr Lin is so Fantastic! Talk about a doctor who knows her stuff, I have nothing but kind and…read morethankful words to say about her. She is so Compassionate and so very Caring. She hears all that you have to say and then tells you what she thinks it is and orders the right tests to narrow it down to exactly what it is. Her knowledge is Impeccable!!! I love going to see her because she makes me feel so relaxed. All of the staff there are so very caring and you can count on getting in quickly to be seen. When you get to the office you feel right at home. You sit down and if you want there is a great cup of coffee waiting for you in the lobby. I Love going there. Give them a try. They can pinpoint what you have and find the right therapy you need. Tell them Jeffery Grimes sent you.

Dr Groves and Dr Kim have consistently been helping me grow stronger physically and mentally over…read morethe past three years. They helped me grow through three concussions as well as continuing to assist me with my back/head pain through adjustments and exercises to help strengthen me. They don't just address the symptoms, they get to the root of the issue and you leave every appointment feeling better and more confident than the last. Their office has a super nice environment and I look forward to my appointments -- I know I'm genuinely cared for here!

I had severe back pain and a friend kept telling me to go to chiropractor for treatment. (I never…read morebelieved in chiropractics.) BUT. I was in sooooo much pain that I called and left v-mail on their after hour service. Alison called me the minute they opened and she had one of the doctors come in early just to treat me. That alone rates them with five stars in my world. I'm happy to report that after ONE SESSION, my pain level went from 8 to 1. Seriously. It was absolutely incredible. I am a convert. This is my newest addition in my wellness journey, and I will be back for regular treatments. Thank you, Alison, for your quick thinking outside the proverbial box, and getting me an appointment so quickly. Thank you, Dr. Kim for patiently explaining your methods and for fixing me. You are truly a healer.

The front office staff are friendly and helpful. Ample parking in a big lot. I have been assessed…read moreby Dr. Monica Lavian who was very knowledgeable, compassionate, friendly, and reassuring. Dr. Lavian's demeanor was calm and confident. After conducting several exams and ordering MRIs, she was able to provide an explanation for some of my symptoms. I have since been referred to orthopedic surgeons and hope to resolve my symptoms soon. Sometimes when I've called, it takes awhile for someone to answer or respond, but eventually you will get through.

I've not even seen a doctor yet and I'm already giving them one star based on strictly their office…read moresupport. My God, what a mess. This gal tried to debate with me that I wasn't calling in to get a hold of anybody and I'm looking at my register of 29 phone calls and she sees me calling in once and I said that's the one time that I got to talk to somebody 28 other times I could not and then your phone system would register my phone number incorrectly and that's what started this phone call today what is wrong with your phones and two different people said nothing. Nothing is wrong.. I'll talk to the doctor when I get in.

This is about as high as I can go. I don't understand when you check in the front desk doesn't say…read morewe are running an hour behind schedule. You always have to ask. I make an appointment and show up timely. I understand that in drs offices these things happen. But inform people as they check in. I also have an appointment after this dr visit. At least can I make the decision can I stay and wait an hour or will I then miss my other appointments. One time I waited an hour and a half. And had to leave the office because I had an appointment 2 hrs after this one. And would be charged if I didn't show to that appointment. This has happened several times with this office.

Extremely unprofessional staff. Waited 1 hour 15 minutes past my scheduled time. NO…read morecommunication. Didn't refund my co-pay or parking.