I found my new dermatologist!! I could not be happier. Dr…read more Chaudhari and her team are incredible!! From Edna, the woman who schedules and answers the calls, to Sarah, one of the in-office personnel, everyone here is a dream!! I've seen a lot of derms - in the city, Aesthetic Dermatology before their office closed in SF, and Icecreamwalla and Golden State Derm on this side of the bay. North Peak blows them all out of the water!! Dr. Chaudhari is such a wonderful listener. I never feel rushed. She explains the treatment options and explains why she thinks whatever course she recommends is best. She's always open to hearing what I think and what my concerns are. I srsly have not met a dermatologist I trust more. Last week, after finishing a month long course of antibiotics to clear some dermatitis around my eyes, eczema started coming back on my eyelids. I freaked out thinking that it was mites and not wanting to go backward on the progress we'd made with the long course of antibiotics. I called and there were no appts until Feb. I expressed my concern and Edna messaged the doc who said she could see me at the end of the day that same day. I mean, who does that nowadays?! To top it off, the new topical that the doc recommended was a bit hard/long to get approved, so the team found me a coupon for it. I feel so grateful to have found a doc (and team) that is as conscientious as they are great at what they do!! Five stars +++++++ Thank you, North Peak!

I have been a patient of Dr. Chaudari since she opened the office several years ago. I called in…read moreJuly to have an appointment for a skin issue that did not look normal on my face and an annual skin check up due my family's history. I was told there are no appointments until October. I then called again and got an appointment in late September for a total skin check up. Dr. Chaudari was very quick and asked me if it was ok to biopsy the skin issue that I had identified as she was not sure what if it was malignant or not. The Dr. is the expert, not me the patient. The biopsy came back as malignant. I had noticed another tumor on my scalp that she totally missed during the check up. I called again and requested an appointment right away, and was scheduled the following day. The biopsy for this tumor on my scalp that I found by myself, ended up being malignant as well. She had totally missed it. She is very rushed and did not do a good job with the annual skin check up. I will not be returning to this office.

I had a very frustrating experience with Golden State Dermatology this morning, and my biggest…read moreconcern is less about one individual employee and more about how the practice appears to be staffing and managing its front desk. I had a confirmed 8:00 a.m. appointment and took the day off work specifically to attend it. When I arrived, the front desk was clearly overwhelmed with multiple patients checking in at once. I gave the employee my name several times and my date of birth, but she initially told me there was no record of me in the system at all. She then told me I did not have an appointment that day and instead had an appointment on a Wednesday at 10:30 a.m. I explained that this could not be correct because, due to my work schedule, I only make medical appointments on Fridays. Unfortunately, I felt dismissed rather than having anyone pause to investigate what might have happened. After going outside, I checked my appointment history and confirmed that my appointment was, in fact, scheduled for that morning. There had clearly been some kind of scheduling or technical issue. I called the appointment desk to explain what I had found and happened to reach the same employee. Despite explaining that I had a confirmed appointment and had already taken the day off work, there was no attempt to investigate the discrepancy or accommodate me. I was simply offered the next available Friday appointment, September 11 at 8:00 a.m. I want to be fair to the front-desk employee: she appeared experienced and professional, but also visibly rushed and overloaded. That is why I believe this is ultimately a management and staffing issue. Golden State Dermatology's physician partnership and management team should take a hard look at how the front desk is staffed, particularly during the morning rush, and at the reliability of its scheduling system. When a patient has a confirmed appointment, rearranges their workday, shows up on time, and is turned away because of an apparent system error, there should be a process for investigating the problem and making a reasonable effort to accommodate them. Instead, I lost a day of work, made an unnecessary trip to the office, and left feeling dismissed. I hope Golden State Dermatology takes this feedback seriously. A medical practice can have excellent clinicians, but the patient experience begins at the front desk, and today that experience fell well short.

Jared was super in assisting me b/c I am in a wheelchair; he explained m9hs treatment very wellread more

We've been taking our son to Walnut Creek Dermatology for about a year now, and I gotta tell you,…read morewe could not be happier. The office is very nice, staff is friendly, and Dr. Radelll had been wonderful to work with. She diagnosed his issues, created a long term course of action, and made sure our son understood his face care responsibilities. We've checked in with her a few times. Every visit was great. But Dave, you have Kaiser, why would you pay out of pocket? We tried Kaiser. It took several weeks just to be able to message a dermatologist. Then more messages with pictures and still no course of action. I wanted someone to actually look at his face. Plus, it's not super expensive. So we took matters into our own hands and never looked back. Give Dr. Radell a try!!

I highly recommend Dr. Raddell and her team! Both my daughter and I see her, and she is just so…read morepatient with all our questions. My daughter is on the spectrum and came in with skin irritations, and Dr. Raddell was so wonderful with her, giving us all a little extra grace. Extra shout out to the office team for keeping my little one entertained while I was in the appointment. We've had nothing but great experiences every time we go.

Medical esthetician Reagan is the best. She helped me so much when I was experiencing a hormonal…read moreacne flare up. She goes above and beyond just treating your skin, she helped me identify areas of my lifestyle that could be affecting my skin, helped me analyze my skincare routine by checking all the ingredients of the products I use and recommending me substitutions and additions where necessary. She is so kind and understanding, and within just a couple visits with her my skin made tremendous progress. Highly recommend seeing her if you struggle with acne, it really helped me see accelerated results in combination with my new prescription regimen.

Wow so many bad reviews. Makes me think twice if I will purchase another laser package…read more I've been to the Palo Alto and San Francisco office and they were great. I had regrowth so I scheduled a visit in the WC location due to relocating here. Location is nice however the entrance to the office is very dark. The receptionist was nice however here are my pros and cons. Cons: I didn't find my visit very welcoming The laser process seemed very fast only individually targeted and not in a straight row as I'm used to. Seems like you can miss areas if you are not consistently lasering the whole area. There were no discussions just sit here and put on the glasses. I felt PA could have asked my input. She was not friendly at all. Before they would shave me first not here. Now I have these burned hairs attached to the face and I'm wondering are they supposed to fall off? When I explained to the PA in the past they would treat more areas she kept saying this is why as a courtesy I lasered a couple areas. She must of said that at least five times as a courtesy for you. This is not how you talk to customers. I wasn't too happy with how quick my area was treated considering how much money I paid. When you are a customer and pay for a service with your hard earned money you expect at a minimum good customer service. I was expecting a wow factor here and that did not happen. Also the ice pack provided lasted 5 minutes was lot helpful at all.

I've been seeing her for several years, She has always been on time and very thorough when…read moreexamining you. She has taken several Moles off in question and also removed several Lipomas. I have to say her stitch work is worth mentioning! She's a great and sweet Doctor, you will love her!! I would give her 10 stars if I could!!

Very personable doctor and so terrific to have a Moh specialist right here in the Walnut Creek…read morearea! When I had my first Moh surgery, 20 years ago on the peninsula, one had to wait 4-6 hours until the doctor could see all the patients for that day. It's much more refined now. Dr. Ahmad is empathetic & knowledgeable. She discussed whether to stitch the area or to leave the small scar. At 71, I went for the small scar.

See my review of golden gate dermatology I liked his follow…read moreups and speed and I never was uncomfortable about anything

I saw Dr. Michael Trauner through Golden State Dermatology located in Walnut Creek, CA last week,…read moreand he performed Moos surgery on my left ear. My impression was that he was completely thorough, and carefully removed several layers from the skin on my ear. He explained every detail to my complete satisfaction. I had essentially no real discomfort during the procedure, and later in the coming days. His careful advice to me regarding home care was excellent, and I am healing beautifully. The whole experience, including the staff, was both friendly and caring. Much Appreciated! Pat Tunney

I came in as a new patient with three problems and within half an hour Dr. Brown had a plan for…read moreeach of them. She also identified several skin concerns I had not even noticed and had plans for those too. Over a very short time I experienced great improvement in each problem. Extremely professional and competent front desk staff, with a great doctor (whose skin is like a walking advertisement for her services, btw!) They don't take most insurance but in this case you definitely get what you pay for. I will remain a loyal client, and if I ever take the plunge into Botox (shut up, I'm scared), Dr. Brown is the one I will trust with my face. A very solid five stars!

This is a great practice. Dr Browne is very caring and thorough. Treatment plans may include on…read morethe spot elimination of pre cancerous lesions, return for more in depth surgical procedures or referral to associated doctors for Mohs surgery. The staff is very efficient and friendly. I highly recommend Illustra Dermatology.

THIS WORKS! My teens acne is completely gone now without the use of Accutane. Brandon is very…read moreresponsive and responsible. He never pushes products that he doesn't believe in including ones that are more expensive.

What a blessing to have this place in Walnut Creek! My daughter is a regular client of Brandon's,…read moreand even tho we just started treatment a month ago, her skin is already looking so much better. Even tho she's currently at the purging phase, her skin is still healthy and glowing. The products we bought from them are affordable, gentle and effective. Brandon is the best in acne facials. He removes all the white heads and black heads, and is very strategic in what he puts on her teenage skin. He's also a really cool guy, that makes you feel at ease. If you're dealing with acne, this is place to go, and Brandon is the person to see!

Dr. Ellis and Dr. Potozkin are fantastic ! However, Sierra at the front desk is wonderful. She…read morearranged my next appointment and went above and beyond in the helpful category ! I love this provider !

Dr. Ellis answers all questions and is careful to not be too aggressive. She has a gentle touch…read moreand I trust her judgment and capabilities.

Great patient care ever time I've been there! The entire…read morestaff are qualified and always accommodating to my individual needs. Thanks for always taking care of me.

Dr. Hood is the best dermatologist in the Bay Area! She has taken care of me and my family for as…read morelong as I can remember and I can't recommend her enough! Her staff is always so welcoming and helpful. She helped me so much when I was struggling with acne as a teen. I can't even put into words how thankful my family is to be able to see her!