I bought a flight ticket almost 2 years ago and they changed flight without my permission. I asked…read morefor my money back and they offered me a voucher for the same amount. Now they ignore my e-mails and calls and don't let me use my voucher.

From the owner: The team behind Istanbul Travel all have vast experience and knowledge of the travel industry…read morehaving worked for many years for our company so they are in the unique position to provide world-class travel arrangements to meet your requirements. You can book your flight arrangements 24 hours a day by using our on-line booking facility or if you need advice, assistance or ideas on your perfect holiday during office hours you can call one of our great representatives who can assist with all your travel requirements.

This is an awful awful awful travel company. I cannot believe it's still in business. It advertised…read morea price that was cheaper than the competitors so I tried to buy through them and they couldn't manage it. Mangled it horribly, cost me an afternoon to sort out, and to top it all off, I had to pay for the all the calls at 10p a minute. It's outrageous.

I would give a zero if possible- I was using web site and every flight I wanted that was a "good"…read moreflight price and duration would have me do everything including putting in payment information; only to say "OOPS" call our office - Why- so they could say it's not available and charge hundreds more. If anyone can share if these businesses are regulated in the UK and send a reply of who I can contact; please DO....It is what we call in the U.S. "Bait and Switch" and STA has mastered it

I got a very nice reception at this travel agency, there were lots of agents on hand, who were…read morewelcoming and extremely helpful. The girl who served me found out loads of information I needed to know and gave me lots of relevant information I didn't know about in relation to my travel queries. She also offered to call me back in a few days to see how I was getting on in my ticket search, and was great about checking different prices and details on different flights. And printed off stuff for me. Great.

I am astonished at the adverse reviews on this page - I have used Flight Centre for five years now…read moreon trips to see my son and his children in New Zealand and have always had courteous and efficient service and very cheap flights. It gets more expensive if you have to cancel or change flights once you've booked them - but I think this is standard for most agencies. I'd recommend these highly.