Definitely worth making an appt online and arriving early to do paperwork. The walk-ins were filling up on a Sunday morning. Staff and docs were professional. Thanks!! read more

Just left. I have a broken or sprained foot. They couldn't do an X-ray bc they didn't have a tech available. They wouldn't give me a doctors note for work and the place was filthy. I am now at a second urgent care trying to get some actual help. Also we had an rn, not a doctor. read more

Don't go to this place. They are so screwed up. The front desk person is nasty, unprofessional and lazy. She signed me in on Friday and was not friendly and was snippy. No greeting. No nothing. I let it go. Mind you I thought my foot was broken. I fell down & got hurt. It took them 4 days to let me know (and I had to call for the information.) Then on the 5th day they call to let me know I can come and get my report anytime it's ready and luckily my foot is not broken. So I ask do I have to make an appointment to pick it up? The woman says no. She was friendly. I go to pick up my report & the front desk person "Janet" that is there everyday, is nasty and tells me I am wrong... no one called me and there is no report for me. "Come back". I spoke to someone last night & this afternoon and they said I can pick the report up. Now she asks the back person, she finally looks in the computer again and sees it, prints it out and doesn't even acknowledge she was wrong. And doesn't say I'm sorry. I said Thank You & left. The place ( to me) is old and dreary just like her. They need a new person in the front. And they need a faster results clinic. I will never go there again. The x-ray machine takes forever. Find a better clinic. This place also messed up on billing for someone I know. read more

Left here not being seen after sitting there for over 30 minutes. The older woman Janet behind the desk was not pleasant at all. She never looked up just handed me a clipboard with paper work to fill out. Once I completed the paperwork I gave it to her with my needed credentials. After sitting there 10 minutes she calls me up to tell me my insurance is not active. I called my insurance company being that it was so busy in the office. Once I contacted the insurance company to verify my insurance. I go back to the front desk and Janet completely dismisses me and takes another patient. I left after this interaction with Janet without being seen. I did call back to complain and get the name of the person at the front desk. To my surprise it was Janet that answered she was still very dismissive. This urgent care in the past had great service overall. This time the service was horrendous I would not recommended this place. read more

I'm not surprised this place has three stars after dealing with them on the serious matter of the cornavirus. I work in New Rochelle ( where the nation gaurd has part of the town quarantined) in the healthcare field and felt sick as I was going home to manahawkin. I called Hackensack urgent care and they told me they can't do test for the Corona virus...I figured I'd go to a place that since I'm coming from a very high risk area and am in a high risk field that I should at least see a doctor at a place that could test me for the virus. But I'm told even though they are avertising on the radio they can test that they can not. I call the number given to me. It's the poison control center. They don't say come on and see a doctor...they don't say we maybe able to test you if the doctor see fit but they tell me that this number can help me. After being on hold on the number for about an hour my fiance beeps through and I tell her I'm on the phone with this number the Hackensack urgent care gave me..she tells me I called that number yesterday and they can't help you. She gets mad and calls Hackensack urgent care to find out why they are turning me away...since I'm coming from a high risk area. She calls them and they said they are told that what they should do and said to her that they had a new number to call...she sends me the number...and without looking I disconnect from the poison control. Guess what it's the same number I was on hold with...not I'm mad and call them back. I insist to talk to the supervisor. This is out of control. They aren't trying to help anyone ...they are trying to push high risk people away...the supervisor should know this! Well I got the supervisor whos only concern was they her people were over worked and didn't care if potentially people where infecting all of the manahawkin area. In the end she tells me they are giving out the wrong number but still couldn't care about this. Not worried if people slipped through the cracks , not worried to increase business for the urgent Care this is exactly why we are not prepared to handle this with supervisors misplaced concerns. Any the way if they give you the poison control center ...it's the wrong number. I'm sure she didn't fix this error as her concerned was misplaced on the amount of work her receptionist are facing. Although they wouldn't be over worked if I didn't have to call back 4 times and my fiance call twice. The supervisor said she wasn't a clinical person which again isn't a surprise. read more

I unfortunately will be sure to never go back to this site because of the attitude of one provider. I called ahead for the COVID 19 testing center and could not get ahold of anyone to pre-register. However, the recording playback when calling specifically indicates that walk-ins for COVID-19 testing were welcome and having been to this site before and knowing they used to take walk-in COVID tests, I decided to go first thing in the morning. I pull into the parking lot and see a sign that says "do not get in line and pre-register", and I'm thinking to myself how many times I tried to pre-register and there is no one here, let me pull in and ask if I can walk-in, as the recording states and as they used to do. When I get to the front and the provider asks me if I have an appointment, I tell her no, unfortunately I tried to make one but when I couldn't get ahold of an agent to pre-register, I would try the walk-in instead. NO BIG DEAL, at least I thought. The provider instead begins to scream at me, as if I am the reason for my confusion. She continues to yell at me saying I need an appointment and "I can sit here all day if I'd like but I'm not touching you". First of all, I gave her no indication that I planned to sit there all day, I understand what she is going through as a provider during a pandemic and I am empathetic. However, I was looking for some more guidance and was happy to pull aside and try and call again and get back in line, until the provider treated me in this manner. It was extremely uncalled for, unprompted, and felt discriminatory against my young age. She assumed ignorance when I was just trying to get a COVID test prior to seeing my family for a small courthouse wedding. As a result of the way I was treated, I will never return to this location again. read more

I recently went to the drive up covid testing center. I called ahead of time and was told I could come anytime before closing. It was simple and painless. They were all very nice and took time to explain things to me. I would recommend them. read more

I went there with chest congestion and sinuses hurt. They wouldn't even let me in or see me even though I had a negative Covid test in hand from 2 days prior at their facility! I guess they're making so much money doing outside Covid testing that they don't care about people who need to be seen for other issues. read more

This place is very poorly run. My husband had a covid test ordered here by his doctor as he was going for an endoscopy. We got there and waited in a line of about eight cars, when it was our turn they told us his name was not on their schedule. They told us to get out of the line and stay in the parking lot until they called me on my cell. After a half hour they called me to get all the information my doctor had already given them. They then said stay in your car until we call you to get back in the line. We wound up being there for two hours and they didn't call us until after every car went through. read more

I don't understand the negative reviews this facility will actually answer the phone the staff is very pleasant polite and professional for covid testing they are overwhelmed but they treat you with respect and concern you book your appointment get in line in your car and get tested everything is quick and clean the staff is great definitely 5 stars read more

Myself and other family members have been to this urgent care facility for Covid-19 testing. This practice provides Covid-19 testing in their parking lot. When you arrive at this facility, you pull up in line with your vehicle. You open the window of your car and a staff member will take personal and insurance information. Next, the same staff member takes your temperature. From there you pull into a tent and a person in a full hazmat type suit performs a nasal swab test. This person asks "would you like to see a doctor?" to which we have answered "no." There are no other vital signs taken and no verbal diagnosis or advise given at that time. The Covid-19 test results are usually available within 24-48 hours. I have since received numerous invoices coded as full doctor visits for $300.00 dollars each, submitted to my medical insurance company. My insurance company has stated that these visits should be coded as Covid-19 tests instead of full doctor visits and would be fully covered. Both myself and my insurance company have contacted the billing department and asked them to re-code these charges properly as Covid-19 testing. They have refused. Other family members. covered by my insurance, have been to different urgent care facilities for a Covid-19 testing and did not receive a bill. read more