This place is horrible . I went in with a severe sore throat that kept me up all night , swollen…read moreglands and difficulty swallowing the Pa came in blonde heavy nasty girl with a attitude glanced at my throat very briefly said it was fine. The nurse swabbed me quickly I don't think adequately said things were negative and did absolutely nothing. , don't go here it should be shut down . I'm forced to give one star it's deserves 0

as a long term member of the Atlantic health care syste. from electrop to heart success program. I…read morehave to say I have the brick location two chances to earn my business. the first time they were rude about 6 months ago for a shoulder injury. the last time I went in about a week ago. for a cold they put the flu test so far up my nose made it bleed no appol nothing at all . the nurse practitioner came in was in for at most one minute did not even allow me to speak said what she said and sent me on the way. the service definitely is not par to the rest of the Atlantic Health System and something needs to be done about the level of services at this place. not a single person in their should work in health care.

There was no wait time. The doctor was thorough and gave me a good explanation of what was going on…read morewith me. She was on the money. I had testing done and they called me the following day with the results. I would definitely go back.

I don't know what is going on with the billing office but the urgent care facility does a good job…read morein taking care of the health issues that have appeared during my visits; no complaints on that. Although the billing office seem to be off their game because I've dealt with them before, for some other billing issues. I'm a disabled veteran that the VA pays for my care and also have Tricare, a military secondary insurance that covers any co-pay not covered by my civilian primary insurance. The Urgent care facility has copies of all required documentation, so why am I being bothered with these issues and it's happened more than once. It's a nuisance and annoying and I wish that they gave me better service from billing: the actual care given by the facility isn't included in this review.

I called City Med in Wall and the wait was 2 hours they suggested I try one of their other…read morelocations. I called Brick. to ask how long the wait is and they said 15 minutes. So obviously that's where I went. They were very friendly at the front desk when I was taken into the room the nurse Mary was very polite and professional. Doctor Bradley introduced himself and was very personable. I was very nervous due to I was going on a trip the next day. He was able to make an accurate diagnosis pretty quickly and called in my meds. I was able to leave for my trip!

Kathy, Nicole, and Tina were extremely unprofessional and unhelpful. One receptionist was openly…read moreunpleasant, with a consistently rude demeanor and visible attitude, and would benefit from additional training in customer service and professional etiquette. Another receptionist hung up on me simply for asking when the manager would return. After the call was disconnected, Tina answered and questioned why I wanted the staff members' names, because the level of unprofessionalism was unacceptable. I would not recommend this facility. The staff lacks basic courtesy, decency, and empathy for patients. The portable device used for sign‑in is full of glitches, and they inconsistently decide who receives paper registration and who doesn't. The office was cold, uncomfortable, and did not even have tissues available for those who might need them. I will not be returning.

Definitely worth making an appt online and arriving early to do paperwork. The walk-ins were…read morefilling up on a Sunday morning. Staff and docs were professional. Thanks!!

Just left. I have a broken or sprained foot. They couldn't do an X-ray bc they didn't have a tech…read moreavailable. They wouldn't give me a doctors note for work and the place was filthy. I am now at a second urgent care trying to get some actual help. Also we had an rn, not a doctor.

I have only used a walk in clinic once when I was about 10, my parents brought me when I came down…read morewith a horrible cold. It was a horrible place, so my only memories were of a horrible waiting room and a long wait. So I was very hesitant when I came to Family First a walk-in clinic as an adult. I hurt my hand over a month ago and I had been delaying having someone look at it. My primary care does not have the tools to do so and an ER seemed way to extreme. Upon entering the Family First Urgent Care I was pleasantly surprised. The inside is gorgeous, clean, and vey welcoming. I explained to the front desk attendant my situation and that I also had no experience with a walk-in clinic. She explained everything to me and gave me some paperwork to fill out. It was a Thursday evening and I was one of only 3 people there. After filling out my paperwork I waited about 10 minutes until a nurse retrieved me. The nurse brought me into a super clean and nice patient room he asked me some questions and was extremely nice and comfortable to talk to. After the doctor came in and spoke to me and ran some tests. I was in and out in about 45 minutes. Overall, I am so glad I know of this place. It is close to my home, it was super clean and nice. The attendance, nurse, and doctor were all extremely nice and easy to talk to. I didn't have to wait long and the whole experience definitely changed my perspective of a walk-in.

My wife went to this facility today she had something in her foot and was in so much pain. We got…read morethere Cindy took a X-ray and was very attentive. Then we met two very caring PA's Katherine and Danielle who took the time to remove what was in my wife's foot. Relieved the pain immediately. Very caring facility and very attentive personnel. Highly recommend them been here twice before and same treatment every time 10 stars

Front desk and billing are awful! I went for my annual visits and was charged for sick visits and…read morewould not fix their error! They were very rude and discussed my care in front of entire waiting room.

Natalie, office manager, needs to be replaced by a person who knows what they are doing and cares…read more She refuses to return calls and do what is necessary to get an authorization from insurance companies. That being said, the doctors there are great. They care and know what they are doing. Too bad any script they give you may need to be handled by Natalie who ruins they care.

It appears that some of the reviews maybe for the hospital location in Brick and not the satellite…read moreER on Richmond Ave in Point Pleasant where I went yesterday. So my review is for the Pt Pleasant location. I was seen immediately, and everyone was kind, caring, and informative. Anytime a test was taken, they gave me the estimated turnaround time and kept me up to date. This facility also has a CT scan which meant I did not have to go to the main hospital location in Brick. I cannot say enough about the professionalism and caring attention that I received and that I overheard other patients receiving. A great alternative to the main hospital ER.

Nurse Alton was a saint! He made my daughter laugh and stay calm. He was kind and had amazing…read morebedside manner. Highly recommend!

PA Frank Campione is the best PA ive ever been to . he makes me feel at ease . always friendly…read more,warm ,and personable . and most of all very professional . Thank you to Asisa for hiring the right staff .

All calls go through an offshore call center in India. Their sole purpose is setting appointments,…read moreand keeping you from talking to someone in the office. At times when I had a question about my care, I have resorted to sending snail mail.

Worst medical experience I've ever had…read more I went to Pronto Medical on Fisher Blvd for an annual physical and a referral for an MRI due to a known meniscus tear. Dr. Joyce never examined my knee at all--only checked my vitals. He was dismissive and made an inappropriate and medically inaccurate comment. Despite being in extreme pain and significant inflammation, I was not offered crutches, a brace, pain relief, or even basic guidance--not even Tylenol or ibuprofen. The front desk staff was equally unprofessional. I was given confusing paperwork, no clear explanation of where my MRI was scheduled, then accused of being "nasty" when I asked for clarification. I left frustrated, confused, and still in severe pain. Three weeks later, when I finally went for my MRI, I was informed that Dr. Joyce's office acknowledged the initial call and stated the referral would be faxed, but it was never sent and all subsequent calls were ignored. The imaging center attempted to contact the office multiple times, and my MRI had to be canceled and rescheduled, delaying my care by weeks. Because of these failures, I went over a month and a half with a bucket-handle meniscus tear, enduring unnecessary pain and delayed treatment. Dismissive provider, rude staff, and serious administrative breakdowns. I would not recommend this office to anyone. Cris Rodriguez

Instead of entering insurance manually, they opted to charge my credit card 500 bucks the next day…read morewithout any itemization. Also, the doctor on call was very rude and kurt. Beyond all this, we waited for an hour and a half. Save yourself the headache and do not bring your children to this place.

I wish I could give this minute clinic a negative star. My fiancé was experiencing, what we thought…read morewere typical UTI symptoms, and having kidney problems, I sent him to this urgent care. I've come here many times and haven't had a single issue, until now. He went in to see whatever female associate was working that Sunday, February 2nd at around 11:45am. Made an appt beforehand to hold his place in line. When he got there, no one was in the waiting area yet was told it was going to be another 30 minute wait. When they called him back to the room, he described what was going on and explained how he thought he might have a UTI. Well, apparently they have 0 clue on how to test for this INFECTION because she stated that they do not test males for UTI, due to it being a different test for males. What??????? That is the most ridiculous this I've ever heard. When you test for a UTI, you're testing for bacteria or any signs or infection - not anything hormone related. After she refused him treatment, he asked about Azo pain relief for his symptoms. She then proceeded to tell him "that doesn't work for males". I'm not sure what she was thinking because both female AND males can both get UTI's. Four hours after he left, he was experiencing left flank pain that was intermittent and then quickly became constant. We went to ANOTHER urgent care (who was fabulous), and once they took his blood pressure, told him to immediately go to the ER. His blood pressure was through the roof, she would've noticed if she had taken it in the first place, and pain was at an 8. After multiple tests at the ER, it was determined that my fiancé had a 4mm sized kidney stone. IF she had just tested his urine at the minute clinic, she would've noticed the blood in the urine and hopefully had done something about it, but given this experience - I highly doubt it. I have never been so outraged before at medical care. This was absolutely unacceptable.