Horrific Customer Service.
Dr. Haas performed my son's restoration services and is great. However, the office is extremely incompetent, as there exist many issues that need to be addressed. My wife had to frequently call to in order to make an appointment. Arika, is horrible and in my professional opinion, she needs to be fired. She has repeatedly failed to return calls, when she says, failure to communicate with other staff. She and the office has failed to provide us with an itemized invoice as requested numerous times.
We had to call the office after my son was out the hospital to make payment for the services rendered. They did not even have a bill ready for us to pay. My son had a follow-up appointment with Dr. Haas to see how he was doing post-op yet the office called to cancel his appointment since we had not paid the bill. They were completely unaware that no bill existed yet, nor did we receive an invoice. Once that was sorted out, we received a bill and made payment. We were told that this was a final bill and that it did include the additional work done in the OR. So we paid the final bill in full. Later we received a surprise invoice for an extra cost and 60 days later we just received the long overdue itemized invoice. Also, they have charged us a finance charge even though they have refused to send an invoice over to us.
There is a complete lack of ownership at this facility as the numerous people we have dealt with simply blame others and pass off the calls to others. Too many times we were told that Arika is horrible and was on a medical leave. Granted, Arika called us 15 minutes till closing to notify us that our sons surgery was rescheduled and that she was going back on vacation for a week. Well, there was no person able to assist us with rescheduling. I have repeatedly request to speak with Dr. Haas for over 60 days now, and to my knowledge he is completely unaware of our experience and the run a round his staff is giving us. We were notified that the Practice Manager, Chrissy, would contact us, yet it has been a week since that email and we have yet to hear anything back.
I will next launch a complaint with the better business bureau.
Based on our experiences, we can't recommend taking any children here until she is terminated and serious restructuring occurs. There is a complete lack of communication and a failure to follow protocols, not to mention the HIPPA violations. read more
