The prices have significantly increased, since new owners. The female owner is also not polite,…read morehelpful, or friendly. You get the feeling that she hates the store.

Service always good and pricing is a little higher than "Water to Go"' in Tacoma. Offset by closer…read moreto my house which saved money on gas! Lol My family goes through about 10 of 5 gallons per month of usage.

I left Seattle in February of 2014, but prior to that, for at least a year I found the highest…read morequality water at Custom Pure. It is now March or 2025 and I live out on the Coast of Washington State, but my experiences with Custom Pure more than 10 years ago were so Wonderful I had to look it up and see if it was, as I hoped, still in business. To my Complete Delight it IS! I first learned of Custom Pure through someone I knew, and also at PCC (Puget Sound Consumer's Co-op) and I consumed only Custom Pure water, whose purification method is the Best I have ever encountered. For Excellent Health, pure water is crucial. I could not possibly have a higher recommendation for Custom Pure! And I shall see if I can find an outlet for it here on the Washington Coast. I would even be willing to help man a store out here. I consumed nothing but Custom Pure Water for about a year, and then briefly ran out and had to drink water from the faucet in my apartment. I was amazed that I was experiencing a mild but substantial psychotropic result from drinking that hideous Seattle Public Water! Custom Pure Water is to me, the Standard of the Purest WAter I have ever been privileged to have available for my consumption. Try it for yourself and You will see, over time, the huge difference it will make in your health. Please note that I eat healthy, and I do not use, abuse, nor consume to any degree, drugs, alcohol, nor tobacco. For those seeking optimum health and vitality, I highly highly highly recommend Custom Pure! ~ Sol A.

Super friendly and helpful staff. Helped me navigate what i needed for an under sunk water filter…read moresystem with pros, cons, price points. I liked that they gave me options without sales pressure. Made me trust their recommendations and i would definitely come back!

I've been getting my water here for about a year now. I have zero complaints, the staff is always…read morevery friendly and helpful. The store is always cleaned and they really value their customers.

If I could give a negative, it would been -5 stars. This place changes new ownership again. Last…read moremonth, I purchased 11 x 5 gallons, and the owner stated that city changes the source supply water and under their current filtration specifications wasn't tight enough for a good tasting water. She said that they had to replaced with a special water nano filtration system; however, she didn't specified the micron filter. Anyway, the water tasted like shit. The operator says the owner only allow 3 replacements and if I wanted more I have to buy. So I spoke with the owner and she confirmed that is the store policy because it was over three weeks. Wtf, I purchased 11 total and only get three back? She is clearly does not know how to run her business or provided superior customer service. She lost two good customers, between my brother and myself we ordered 25 qty of 5 gallons for every 1.5 month. The reason we purchased this large quantity because we don't have the time to go every week. I feel I got cheated and robbed by this unfairly business owner. Please go to the one on Pacific Ave as they are independently owner.

Hawaiian shirt employee has a power trip mentality and doesn't know how to follow the simplest of…read moreinstructions. My whole family has been going to this location for years and all of us have had similar issues with this employee. Everyone else seems to be helpful and friendly but one is ruining the experience so bad that we (3 separate house holds) are planning on taking our business elsewhere.

Great customer service they're always helpful and the water A1 I would recommend this water house…read moreto anyone.

I don't have to say except once you drink this water you won't go anywhere else…read more This water filling station is awesome. You can clean your bottles, get new clean lids and choose what kind of water you want. Purified or akaline. If you drink water and I mean really drink water, then you know all water doesn't taste the same. The water here is fresh and refreshing and very clean tasting. They even have a cart you can use if you have a lot of bottles to fill up so you don't have to lug everything back to your car. Pay with cash. You can also use your card, but just slightly more.

The only water i drink right now before i get my Kangen machine ionizer fixed! So grateful that…read morethis is down my street. So many benefits of this type of water if you refer to my photos (total water snob) especially if you want the max Health benefits. We are made of 75% water, why not drink the best water! I used to get the purified water which was .65 cents per gallon and now i get the alkaline purified 9.0 pH which is 5.00per 3 gallons

The workers today were incredibly nice and professional. I will definitely be going here from now…read moreon now that the water refill station at Walmart is broken.

Their customer service is terrible. They stopped our regular deliveries and moved us to an…read moreon-demand schedule without even telling us. We have always paid on time and in full. Mind you, they continued to collect the revenue even though they stopped our scheduled deliveries. We are a small business and do our best to keep up with the schedule. The only problem is that we can't drink the water fast enough for their minimum delivery schedule. They argue by email and are completely disrespectful. We are moving back to Crystal Springs who will accommodate a lower minimum schedule and don't send us harassing emails when we don't have bottles to put out. When I asked to cancel our office delivery service they punitively canceled our home service also. This was despite the fact that there were rarely any instances of us not having bottles out in the several years that we had the service. We didn't have them out the current week because we were out of town.

I have been so impressed by Purified Water To Go, and Ken Clare. He is so helpful and kind--he's…read morealways friendly and genuinely cares about his customers. The pricing is very reasonable and absolutely worth it for the quality and service you get. Highly recommend!

I wish Yelp would fix its rating math to put more weight on recent reviews. I've loved the service…read moreat this place. They're friendly, I get a nice discount with the water card, they load up my car at the end, and the entire process has the feel of a pit stop where they're trying to get you back on the road as soon as possible. They've achieved a 4.57 star average since 2021. You read the reviews, however, and it's obvious that this place is under new ownership and no one feels the need to complain anymore. The rating system should reflect that. While the old reviews shouldn't be completely forgotten, anyone driven from trying a business due to a Yelp aggregate rating drug down by a bad owner from over half a decade ago seems against the spirit of what is trying to be done on this site. We should be highlighting businesses like this who aren't getting complaints anymore.

SeAnte our delivery driver for Willows here in Redmond/ Kirkland showed up with a genuine smile and…read moresuch a humble, kind presence! It honestly felt like a breath of fresh air in the middle of all the chaos lately in the world. You can tell he cares about what he does and the energy really made a difference. Quick, courteous, and smiling, exactly the kind of person you hope to see at your door! HE DESERVES A RAISE..

Our family used Purified Water To Go in Kirkland for over seven years, but the customer service we…read moreexperienced recently was so poor that we cancelled our account immediately. My wife missed a single August payment -- an honest mistake -- but she paid every month afterward (September, October, November). The reminders they sent never said service would be suspended. No warning, no "final notice," nothing. Then our delivery was simply skipped. When we called to ask why, the manager blamed us and said, "It's in the terms and conditions," instead of acknowledging their lack of clear communication. For a loyal customer of 7+ years, this was not only unprofessional, it was disrespectful. When I pushed for a solution, he said he was "more than happy to start the disconnection process." A company that treats long-term customers this way -- hiding behind T&Cs instead of communicating clearly -- doesn't deserve our business. If you depend on reliable delivery or respectful customer service, I recommend looking elsewhere.

We were in need of a new filter so we drove 45 minutes to Alam water. It was closed although Yelp…read moresaid it was open (on the door it said Saturday by appointment only). My husband called the owner and even though we didn't have an appointment he graciously came and helped us. Thank you so much!

Greg at Alamwater is the Only Go-to guy that knows his stuff and you won't regret at least getting…read moreinfo from them. He doesn't disappoint and can actually prove to you why their machines do what they do right in front of your eyes. It's truly amazing. If you're the least bit concerned about your health and well-being then you should look into these amazing water machines.

Bought a brand new Nordic Jubilee and followed all instructions in the manual and the hot tub…read moredoesn't work (doesn't heat). Called the store and was told it would be two weeks to get someone to take a look. We insisted that someone take a look at it sooner and a nice woman from the store came that same day and confirmed something was indeed wrong with the tub. The earliest appointment for a technician was two weeks later and the technician came, took a look at it quickly and decided it needs a new panel and it would be another 1-2 weeks. Everyone at the store seems very casual about the fact that they sold us a 12k tub that doesn't work and there is no urgency to get it fixed. We called last Friday to talk to a manager about returning it because it seems they sold us a lemon and they have not returned my call. My husband called today to also inquire and did not receive a return call. Everyone is very nice but there is no follow through and it seems like their only concern is getting you to buy a tub and don't seem that worried about the fact that they are selling products that don't work. I hope to update this review with better news but am not holding my breath.

I been shopping here for the last two years with the up keep of my above level pool. They pretty…read moremuch have everything to keep your pool well maintained and safe. I have Work with Erica and I definitely would reach out to her if you have any questions or concerns about how to keep your pool looking amazing clear and fresh! Definitely a shout out to all of the workers in dealing with Me and my kids while shopping and asking so many questions.