I have been a longtime customer of PH Water On The Go and have seen it change ownership at least .5…read moretimes. Meaning the store closest to me (Puyallup) underwent ownership change first a few years ago and now has been closed for the better part of a year and has forced me to go to the older store in Tacoma. The older store has also changed ownership, but the quality of the water and good customer service has remained. The prices have increased a bit as has prices for mostly everything reflecting the current economy we are in.

The prices have significantly increased, since new owners. The female owner is also not polite,…read morehelpful, or friendly. You get the feeling that she hates the store.

If only we discovered we had such a place, locally…read more.. This place is amazing. Their products are awesome. Made in USA, effective and economical. We drink more water now because of the great filter we bought! Their staff is highly knowledgeable, friendly, honest, professional and patient with my many questions. I hope more people discover this shop. I only learned about them after picking up their pamphlet next to PCC's water stand.

I left Seattle in February of 2014, but prior to that, for at least a year I found the highest…read morequality water at Custom Pure. It is now March or 2025 and I live out on the Coast of Washington State, but my experiences with Custom Pure more than 10 years ago were so Wonderful I had to look it up and see if it was, as I hoped, still in business. To my Complete Delight it IS! I first learned of Custom Pure through someone I knew, and also at PCC (Puget Sound Consumer's Co-op) and I consumed only Custom Pure water, whose purification method is the Best I have ever encountered. For Excellent Health, pure water is crucial. I could not possibly have a higher recommendation for Custom Pure! And I shall see if I can find an outlet for it here on the Washington Coast. I would even be willing to help man a store out here. I consumed nothing but Custom Pure Water for about a year, and then briefly ran out and had to drink water from the faucet in my apartment. I was amazed that I was experiencing a mild but substantial psychotropic result from drinking that hideous Seattle Public Water! Custom Pure Water is to me, the Standard of the Purest WAter I have ever been privileged to have available for my consumption. Try it for yourself and You will see, over time, the huge difference it will make in your health. Please note that I eat healthy, and I do not use, abuse, nor consume to any degree, drugs, alcohol, nor tobacco. For those seeking optimum health and vitality, I highly highly highly recommend Custom Pure! ~ Sol A.

I've been getting my water here for about a year now. I have zero complaints, the staff is always…read morevery friendly and helpful. The store is always cleaned and they really value their customers.

I have been a longtime customer of PH Water On The Go and have seen it change ownership at least .5…read moretimes. Meaning the store closest to me (Puyallup) underwent ownership change first a few years ago and now has been closed for the better part of a year and has forced me to go to the older store in Tacoma. The older store has also changed ownership, but the quality of the water and good customer service has remained. The prices have increased a bit as has prices for mostly everything reflecting the current economy we are in.

Have been coming here for 5 years and really have appreciated this place especially that they bring…read moreyour water in-and-out to you when you have a car full of children. I enjoy the discount cards, the convenient parking, and the helpful attitude. 4 stars since there a specific individual that has a fussy personality.

Easy sale. Empl helped carry to car very friendly. Easy to find store. Very reasonable in priceread more

I don't have to say except once you drink this water you won't go anywhere else…read more This water filling station is awesome. You can clean your bottles, get new clean lids and choose what kind of water you want. Purified or akaline. If you drink water and I mean really drink water, then you know all water doesn't taste the same. The water here is fresh and refreshing and very clean tasting. They even have a cart you can use if you have a lot of bottles to fill up so you don't have to lug everything back to your car. Pay with cash. You can also use your card, but just slightly more.

The only water i drink right now before i get my Kangen machine ionizer fixed! So grateful that…read morethis is down my street. So many benefits of this type of water if you refer to my photos (total water snob) especially if you want the max Health benefits. We are made of 75% water, why not drink the best water! I used to get the purified water which was .65 cents per gallon and now i get the alkaline purified 9.0 pH which is 5.00per 3 gallons

Stopped here to refill our water for our camping trip and they didn't disappoint. The two employees…read morewere very efficient and even offered to take the bottles to the car! Outstanding service!

The workers today were incredibly nice and professional. I will definitely be going here from now…read moreon now that the water refill station at Walmart is broken.

I wish Yelp would fix its rating math to put more weight on recent reviews. I've loved the service…read moreat this place. They're friendly, I get a nice discount with the water card, they load up my car at the end, and the entire process has the feel of a pit stop where they're trying to get you back on the road as soon as possible. They've achieved a 4.57 star average since 2021. You read the reviews, however, and it's obvious that this place is under new ownership and no one feels the need to complain anymore. The rating system should reflect that. While the old reviews shouldn't be completely forgotten, anyone driven from trying a business due to a Yelp aggregate rating drug down by a bad owner from over half a decade ago seems against the spirit of what is trying to be done on this site. We should be highlighting businesses like this who aren't getting complaints anymore.

I have been so impressed by Purified Water To Go, and Ken Clare. He is so helpful and kind--he's…read morealways friendly and genuinely cares about his customers. The pricing is very reasonable and absolutely worth it for the quality and service you get. Highly recommend!

Our family used Purified Water To Go in Kirkland for over seven years, but the customer service we…read moreexperienced recently was so poor that we cancelled our account immediately. My wife missed a single August payment -- an honest mistake -- but she paid every month afterward (September, October, November). The reminders they sent never said service would be suspended. No warning, no "final notice," nothing. Then our delivery was simply skipped. When we called to ask why, the manager blamed us and said, "It's in the terms and conditions," instead of acknowledging their lack of clear communication. For a loyal customer of 7+ years, this was not only unprofessional, it was disrespectful. When I pushed for a solution, he said he was "more than happy to start the disconnection process." A company that treats long-term customers this way -- hiding behind T&Cs instead of communicating clearly -- doesn't deserve our business. If you depend on reliable delivery or respectful customer service, I recommend looking elsewhere.

SeAnte our delivery driver for Willows here in Redmond/ Kirkland showed up with a genuine smile and…read moresuch a humble, kind presence! It honestly felt like a breath of fresh air in the middle of all the chaos lately in the world. You can tell he cares about what he does and the energy really made a difference. Quick, courteous, and smiling, exactly the kind of person you hope to see at your door! HE DESERVES A RAISE..

Greg at Alamwater is the Only Go-to guy that knows his stuff and you won't regret at least getting…read moreinfo from them. He doesn't disappoint and can actually prove to you why their machines do what they do right in front of your eyes. It's truly amazing. If you're the least bit concerned about your health and well-being then you should look into these amazing water machines.

We were in need of a new filter so we drove 45 minutes to Alam water. It was closed although Yelp…read moresaid it was open (on the door it said Saturday by appointment only). My husband called the owner and even though we didn't have an appointment he graciously came and helped us. Thank you so much!

I ordered a new sauna heater on April 16, 2026, and now -- almost 7 weeks later -- I have no…read moreheater, no explanation of what heater will be ordered or delivered, and no refund despite canceling the order. Here's a partial summary of my communications with AquaQuip: *4/16/26: After providing the prior sauna heater's specs, sauna dimensions, wiring, etc., I ordered the heater recommended by C. Requested a list of installers recommended by AquaQuip *4/16/26: Credit card charged ~$1900 *5/4/26: Called to check status. C told me that he would: Check with supplier on delivery status and get me an installation bid *5/12/26: Having heard nothing, I called again to check status. Was told that: sauna had mistakenly not been ordered, but that it would be and would arrive within 2 weeks. *5/12/26: J called to tell me that the heater recommended by C was not appropriate for my sauna. I again provided the prior heater's specs, sauna dimensions, wiring, etc., and sent photos by text. J reiterated that they would get me the name of a recommended installer and propose an alternative heater *5/16/26: Having not heard back, I followed up with J via text *5/22/26: Having not heard back, I followed up again with J via text *5/26/26: Having not heard back, I called main number and again requested update by VM. Said I would cancel the order and request a refund if no response that day. *5/27/26: Called to cancel order. I was switched to another AquaQuip branch and then told I would be refunded $1500, not the $1900 I was actually charged. I requested a call from the Shoreline branch to resolve amount owed. *5/28/26: Having heard nothing, called back Shoreline branch. Spoke to R and was told that the refund request was "pending with management" and that I would be contacted promptly to confirm cancellation and amount. *6/2/26: Having again heard nothing back from R or management, I disputed the charge through BoA. I can report that all of the AquaQuip representatives I spoke to sounded professional and helpful on the phone, but clearly the systems in place to recommend solutions and follow through on orders and refunds appear to be hopelessly broken. I was able to order a suitable replacement heater from Cedarbrook Sauna+Steam in Woodinville. They had it in stock, I picked it up the next day, and it works great. And it cost $900 less than the heater that AquaQuip recommended and was never able to deliver.

Bought a brand new Nordic Jubilee and followed all instructions in the manual and the hot tub…read moredoesn't work (doesn't heat). Called the store and was told it would be two weeks to get someone to take a look. We insisted that someone take a look at it sooner and a nice woman from the store came that same day and confirmed something was indeed wrong with the tub. The earliest appointment for a technician was two weeks later and the technician came, took a look at it quickly and decided it needs a new panel and it would be another 1-2 weeks. Everyone at the store seems very casual about the fact that they sold us a 12k tub that doesn't work and there is no urgency to get it fixed. We called last Friday to talk to a manager about returning it because it seems they sold us a lemon and they have not returned my call. My husband called today to also inquire and did not receive a return call. Everyone is very nice but there is no follow through and it seems like their only concern is getting you to buy a tub and don't seem that worried about the fact that they are selling products that don't work. I hope to update this review with better news but am not holding my breath.