The staff in this branch cannot do enough for you. I bought my daughter a watch last July (2011) for her graduation present. The staff were fantastic back then, helping me to choose my gift. A couple of the crystals had been lost from the outside of the watch,although my daughter had only worn the watch a few times for special occasions. When I took the watch back, Stephen, (who dealt with my return), could not do enough for me. He replaced the watch and even went the extra mile, removing 3 links so she could wear it straight away. My daughter was so delighted when I brought the watch home, as, like me, she absolutely loves this particular watch. I can't thank the staff enough. They are so professional and friendly and always on hand to help you. I would recommend this particular branch to anyone, for a personal shopping experience. read more