This has to be the worst ever jewellers I have had the displeasure of dealing with. Two less than able men who do not give out receipts when you leave your jewellery with them, who 'faff' about, are 'indirect', and when faced with a complaint, take the 'defensive mode' rather than being professional and curteous and apologetic for their gross failings as a 'repairer' of jewellery. I had a bad feeling as I entered the shop and wish I had taken note of my obvious correct intuition. I paid £29 for two small repairs to a gold necklace and a gold bracelet. I picked them up after more than 10 days of the jewellers having them - getting no confirmation that they were ready (i had to ring them) and then, after wearing them for no more than 5 hours, the bracelet dropped off my wrist (luckily I was indoors) and i couldn't believe that it had broke. I immediately felt wary about my necklace and as i undone the clasp, that broke too. I rang the shop and told them and they said to bring the items in, they would look at them and make 'their' appropriate verdict on what to do. I said I wanted a refund. I returned to the shop and the older man was less than apologetic or understanding and said I would have to leave the items with them and they would make their decision. I had to demand they deal with me there and then and make a refund. I was told i would have to wait as they were in the middle of another job that could not wait. I ensured they gave me receipts for leaving the items in their care. I would not leave the shop. I heard laughter from behind the scenes as they both disappeared. The younger man came forth and told me he would have to take the gold bolt clasp off that they had repaired... i asked if my original would be put back on - he replied 'you'll get one similar', I was unhappy about this, to which he replied, 'the world doesn't stop for you to get what you want'. Disgraceful trading. Avoid this shop. read more