i hv been with this company for about 35 yrs.
No matter what, you hv to deal with Debbie the office Mgr.& she is the lowest form of a person. She is rude, angry n so unprofessional she wouldn't last a day in a big reputable company. Her demeanor is of a 15 yr old ready to fight you.
If you dare disagree with her she can make ur life a living hell. Because she knows u need them.
I've known her a long time she's as low of a person u can get. i
She acts like she doesnt need your business.
Iam a born agai SENIOR , grandmother in not good health. I've battled cancer, heart attack n many other illness. I hv Afib n the last thing I need is stress.
On 10-21-24 I ran out of heat and called there. She said ur gonna have 2 find another oil Co.
i reported them to HEAP for shady business i thought was going on n this was their retribution towards me. This all started when I asked why I don't get a statement anymore. She said we dont send them out anymore. I asked how do ur customers pay you? She said by the delivery ticket.
I thought y would a co of 40 yrs just stop sending statements out? When one of their men were here I asked about this. He said we still send them out. N was telling how many complaints they've had againt her. I knew she was lieing when she said by the delivery tickets, but couldn't understand y she stopped. That situation opened up a can of worms & made me question y she would lie?
I told them I was going have them audited by HEAP n this is how they punished me. I asked to speak w the owner . Harold his father was a great man but unfortunately died.
So the company is run by His son who has no backbone. Since he is the owner n needs Debbie, would be lost without her n obviously knows she knows a lot.
i spoke w him 2 n he too said no u hv to find another Co.
If they could do this to a sickly senior they could absolutely do it to you 2!!! Since Harold is gone there is no professionalism n will leave you stranded with no heat.
if you planned on telling a senior this wouldn't u do it in the summer to give this loyal customer of urs for over 30 yrs in the warmer temperatures.?
I asked Debbie y did u wait till now? She said when did u want me to tell you?
Those words should give u a clue of her character.
I am going to follow thru w my suspicious ' on them. They probably think cuz they spoke w HEAP they're out of the woods.
Take my advice, heed the warning and STAY AWAY!! read more