They do our complete security! Always available and very knowledgeable .. we wouldn't use anyone…read moreelse.

I can now review Grady's ability to fix a problem and it's amazing. A few weeks ago the receiver…read morefor our dish lost its mind. I dropped by Grady's in the afternoon to tell them about it, and an hour later they were in my living room replacing the receiver and reprogramming everything. It couldn't have been easier. I doubt if they'll come over in January to brush the snow off my dish, but I might just call them just to find out. Seriously, they've been great to deal with.

My friend and I went into Drillen True Value Hardware at 460 Cottage Road in South Portland, Maine…read more I was in the bolts and screws aisle, not quite finding what I needed. My (very) adult female friend told me she would ask an employee to assist. She went to the counter and asked the young man (with a reddish beard) at the cash register if someone could help us with the screws. The employee called out to another man working there, saying, "This woman needs help with a screw!" Then, laughing, he added in an equally loud voice, "You know what those are, don't you?" The two men laughed, as did the woman who was working the other cash register. Other customers witnessed this exchange. It was an ugly and humiliating display. It was deeply offensive and I'm unsure why a customer (female or male) would be treated that way. There are two things, however, that I am quite sure of. First, she and I, of course, will never enter this hardware store again. Second, we will not be timid about letting our friends and acquaintances in South Portland and neighboring Cape Elizabeth know how Drillen Hardware demeans women.

Not a big box hardware store just a fantastic locale store that has been around for years…read more Knowledgable and personable staff that go out of their way to make sure you have what you need and not more. My wife and I have never had a bad experience here and she grew up in Cape so has been a customer longer then I have. The staff goes out of it's way helping and educating kids who shop there too.

I've been going to this store for many years off and on. If I'm doing a project and need a tool or…read moresoil quickly, because it's the closest one to my home. When I go in, I ask where something I need is located in the store and all I want is to just go make a decision and get in and out as quickly as possible. Usually a man/clerk will tag only and mansplain and second guess my choice, or ask me how I know what I need. Basically saying things that are extremely outdated and sexist. I've gone in and watched how male shoppers are treated and it's a whole different thing. If you bring it to the cashiers attention in hopes she will let management know and make a change that fits with this decade, you hear, they're just trying to be gentlemen, hun. If you're a woman that is capable and isn't a damsel in distress, you shouldn't go there. It's an absurd and incredibly upsetting experience.

Great service and selection. Much better than a big box store. Friendly staff who go out of their…read moreway to help.

Top notch professional service. Top notch quality film…read moredevelopment. Top of the line personal. AND A great friendly dog. What more can you ask of life?

They were very helpful in solving my problem. it was clear he knew a lot about cameras and my…read morespecific camera how to figure out what i needed. he had many suggestions and products that i could get to further my photography. they were out of my price range but i really appreciated the suggestions as well as his help with finding a good sd card reader that wasn't crazy expensive like the ones at walgreens.

They have it all! Tools that you won't find at your normal hardware store. Hardware is totally…read moreoff the chain, bolts, washers, nuts of all sizes and styles,, including huge sizes! And the personnel are down to earth peeps, who know everything is!

Holy cow. I've passed this place a million times and I never really knew what was inside. It's a…read morehardware store with some of the most amazing and hard to find things anywhere. There are thousands of hydraulic fittings, taps and dies, tools, etc. It's endless. This is sort of like an old fashioned hardware store with endless little bins and a guy who knows everything, but on a Home Depot scale. There's stuff inside that probably hasn't been made in 20 years and much of it is gigantic, as you'd expect from their name, Industrial Hardware. It's a tremendous treasure hunt and if you're the kind of person who can appreciate a store like this, you don't want to miss it.

I love this store. Local, convenient, carries basically everything we'd ever need. The staff is…read morevery friendly and helpful. I'd much rather support this store over the big box stores, any day. Highly recommend!

I've been a customer at Cooks for at least 20 years, and always found the staff there friendly and…read morehelpful, especially for the occasional "odd" project that needed a little thought to plan creatively. One can't get that attention at a big box store, even if the aisles are wide. That said, there are better stores for some items, but knowing where to shop for what is a customer's responsibility. I really like the convenience, friendly staff and good quality of merchandise at Cooks, and highly recommend them - no reservations at all if you plan your shopping intelligently.

Never have I ever walked into a store at 2:40 pm and, when greeted by two staring faces, explained…read moreI wanted to look around and was told immediately "Well we close soon so be quick we're leaving soon." ... Really? How a store that hasn't seemingly updated inventory since 1983 has that kind of rudeness right off the bat struck me as a REAL bold move. Upon checking my watch, confirming the time on the door (which is 3:15) I made a lap and left. Incredibly rude man and the woman working with him was just as unpleasant. I love local shopping but wouldn't wish an interaction with that man on my worst enemy, just go to Amazon.

A poor, dated selection, a grumpy clerk, and limited hours are certainly not my idea of an ideal…read moreshopping experience I try to almost exclusively shop local, but this store is not worth it. I don't know if the two workers forgot their coffee and Wheaties this morning or something but they were utterly lacking in charisma and customer service. 0/5. No thank you.

My husband and I shop here pretty frequently. I wanted to give them a quick review, since one of…read morethe employees was very helpful last night. We bought a sliding glass door from the Lowes in North Conway (we are right on the ME / NH border, so we're close to both). It didn't come with any instructions, but our contractor knew how to put it in, so that was fine. After it was put in he was slightly freaking out. He said that the door had to put been put together incorrectly at the factory as there weren't any drainage holes at the bottom. The employees at the store in N Conway were very rude and refused to call us back. So when we went to this one to grab some boards my husband told the employee about this situation, and asked for advice. He told him that it does have the drainage holes at the bottom. There's a cover you need to pull out that will expose them (he showed him exactly how to do it), the wheels on our door are also broken. He told him that if it is in fact brand new (Which it is), then if he had gotten it there they'd let him just bring the door in and they'll give him a new one. Instead of putting different wheels on which he said can sometimes be a pain in the butt to do. I'm slightly bummed that we didn't get it here (in Windham) now. We can't seem to get a hold of anyone at the lowes store we bought our sliding glass door from. Yet were able to get an answer from this employee pretty quickly.

While I don't like leaving negative reviews, especially for a store staffed by people from our…read morelocal community, my experience this morning left me with no choice. I arrived around 8:30 a.m. when the store was quiet, intending to purchase four outdoor light fixtures along with several solar lights. I approached two associates in the lighting department to ask where I could find a specific fixture, but it was obvious I was interrupting their conversation about weekend plans. After multiple attempts to get assistance, I gave up and searched for everything myself, hoping I was buying the correct products. When I finally made it to self-checkout, one of the light fixtures scanned $40 higher than the shelf price. I waited for the self-checkout associate, Deb, to approve the price correction. She walked away, came back, helped several other customers around me, then walked away again without ever acknowledging that I had been standing there waiting. It wasn't just me who noticed. Other customers were shaking their heads and commenting about what they were seeing. After spending nearly 45 minutes in the store without receiving even the most basic level of customer service, I left my entire cart behind and walked out. Five minutes later, I was at Home Depot. Within minutes, three associates asked if I needed help and personally walked me to the products I was looking for. I purchased everything I needed there instead. For more than 20 years, I considered myself a loyal Lowe's customer. Today, that changed. Lowe's lost a $559.78 sale, but more importantly, they lost a customer who genuinely preferred shopping there. The contrast in customer service between the two stores could not have been more striking. I hope someone in store leadership reads this, because this wasn't about one pricing mistake. It was about feeling completely ignored by employees who simply didn't seem to care. That's something worth fixing.