Person answering calls is rude. Filed for my taxes thru this business for the loan advance…read more This company cost the most usually and the only plus is the Loan advance. My refund was good. Service tech was ok. But if you have a problem at all you're out of luck with these guys. You pay extra for that better service and they don't deliver at all. My refund first got denied due to the ip pin crap with irs so not their fault. But like last year all the loan process was clogged and slowed down due to that not their fault. Went back to get a larger advance this year and while filing my taxes loan button wasn't clicked, and it seem like that's the only time the advance can be requested. And since they forgot to click the button I don't get the only service I wanted from this company I can't get at all. And again it's taken 4 days thru emails to learn this from the tech who helped me. And it seems like he doesn't even want to try and fix the problem at all. Cassie the lack of communication to fox the problem extends to one call or text or email a day

I have used H&R Block the past 5 years and nothing has changed in my life, however this year for…read moresome reason they decided they get half of my refund. I thought the $300 I have paid every year up to this point was steep...not anymore. I would go to the place in Walmart before ever going back to H&R Block. Only company I have ever seen that charges $650 an hour. Something tells me the mob doesn't even have rates this high!

We needed help with our business taxes. We'd started and then done nothing with a business, but…read morehad no clue what to do. Don was great to work with and very reasonable. Great communication! We would definitely recommend!

I have had my personal taxes done several places over the years. To my dismay I have always left…read morefeeling like more could have been done. This year I had Centinel Pacific Accounting do my personal taxes and my business taxes, and I have never been so pleased with getting my taxes done. Don frequently kept in contact with me throughout the process and educated me every step of the way. I feel like for the first time I understand my taxes, I highly recommend this business!

Michelle worked with me, has been doing my taxes for 6 years now, absolutely wonderful, haven't had…read moreany kinds of issues.

Kendra did some back taxes for me in January. We had a face-to-face appointment that she did not…read moreshow up for. I went to the office and the door was locked. She also did not calculate the penalties correctly so I got a bill from the IRS owing an extra $870 several months later. I paid over $400 for this woman to do my taxes and they were not correct, she was not professional about returning phonecalls/emails and had to get another associate to explain them to me because she wasn't making any sense. Save your $400 and do them yourself; you'll have a better chance of getting it right.

I caution everyone against working with this company. My experience was unprofessional and…read moreunhelpful. The condensed version is that I went to H&R Block for one purpose: so that I could compare the results of my wife and I filing jointly or separately because this decision could have ramifications for my student loan payments. This task was too complicated for them. In early January, I met with a tax analysist at this location. I told her that I would need her to run our taxes jointly and separately. I was told that this would not be a problem. I wanted to get everything done early, so I uploaded my tax documents on the day that I received them. I had nearly everything uploaded by the first week of February. About a month later I messaged H&R Block. No response. A few days after that, I messaged H&R Block and reminded them of our January conversation. No response. In mid-March I asked for an update, and I was told they would be done by the end of next week. That did not happen. In early April I asked for an update. No response. This happened repeatedly. I finally went into the office on April 12 and I was promised it would be done that day. To H&R Block's credit, they did complete the joint return on that day. But they completely ignored the entire reason why I came to them in the first place. Two days before Tax they finally gave me the numbers for joint versus separate but did it in confusing and grammatically incorrect messages where I could not tell the actual final amounts. It took added prompting to get that information. On Tax Day I called H&R Block to see if they would get my taxes done in time. I was told yes. So, I sat and waited. At ten minutes to midnight, I noticed that they had requested an extension that was never communicated to me or approved of by me. They finally filed my taxes on April 17. It was incredible expensive and I was not offered any discount for the delay. I was never able to seek out the other consultations that I needed because of this. I understand that the people working there are humans and I do not want to discredit the human needs of the employees. However, I chose this company for the safety of a larger organization. I figure that if one person could not do their job, there would be more there to fill in the gaps. That is not the case. Even when it became abundantly clear that the person assigned to my case could not get it done satisfactorily and in time, the case was never spun off to someone else. I cannot recommend this location.

I made an appointment at the Kodiak Island office on line. The day before someone called me and…read moresaid that office will not be open for two more weeks. So then I made an appointment on line for the Anchorage office. I had to fly over and take cabs to get to the location. I waited outside in freezing cold and no one showed up. I called the number on their door and it sent me to a call center that could not get ahold of anyone at the Anchorage office. This trip cost me over $500.00 and I never got any of the tax issues done. When I got back to Kodiak H&R Block sent me a survey asking how my appointment went. That's funny because the call center guy said I didn't have an appointment. The hub I had the appointment sent me an email asking why I wanted to come there when I live in Nevada. I have lived in Kodiak since 2019. These people and their computer appointments are very unprofessional. I still don't know why the guy didn't show up. Maybe got too drunk the night before and didn't wake up.

I called to ask questions before proceeding with business and the lady that answered was pretty…read morerude. I don't feel secure letting them handle my taxes based on the lack of communication skills and bad etiquette.

Unbelievable Service these people really know what they're doing. i've never had a tech service…read morethat asked me a bunch of questions that ended up, saving me quite a large amount in tax liabilities.

CLAIRE Paul fantastic !!!!! She can take a customer's jumbled up paperwork and notes and turn them…read moreonto a cohesive picture of taxes paid and personal circumstances surrounding what is owed and what was paid. ! Super professional lady! , Leah Lou Patton

H&R Block is a no brainer as far as taxes go. Easy to get appointments and it's great to have all…read moreyour past years taxes easily accessible

Thank You so much to Guillermo Santos for helping me back file for my 2018 taxes!…read more He was great & really understanding and helped me with getting the best refund that I could and did it all within a very timely manner. Thanks again!

From the owner: At H&R Block, we provide tax services for individuals, families, and small businesses in Anchorage,…read moreAlaska, as part of a nationwide network of local tax offices. Our local tax professionals can help you prepare and file tax returns, answer tax questions, and find you every credit and deduction. We know taxes can be challenging on top of your regular schedule so support is available by walking in, making an appointment or dropping off your documents at our office. If you want to work with your tax pro from home - just call and ask to use our Digital Drop-Off service. You'll get an email from a tax pro with a link to upload your documents. Visit your local Arctic Blvd office to connect with a tax professional.

You're better off doing your own taxes. Save you the trouble. The woman said I would receive x…read moreamount back. I did it on my own later that day properly and got way more.

I've been going to H&R Block for at least a decade. At least. I swear my tax "pro" is one of the…read moreworst I have ever dealt with. She has had my stuff for a week and hasn't been able to solve 1 problem. On top of that, her supervisor, Kylie Abbe doesn't seem to want to do her job as a supervisor and help solve the problem. It has literally been a matter of making a phone call to Virginia to ask 1 question. A week later, it hasn't happened yet. I have NEVER had an issue with my taxes until this genius group. I asked to speak to Kylie's boss. Yes, I'm being a Karen, don't care. Every time I ask to speak to him, Kylie hangs up on me. Kylie is supposedly in charge of the JBER office but you'd never know from talking to her. Pathetic to say the least. They need to revamp that entire group, starting with Kylie. Our service members deserve better than they are getting. After all this bs I had to deal with, they had the nerve to charge me $225 for this shit. Garbage ass place.