I used to love state farm. I'd been with them for so long. When my car died I told them i was…read moreletting my insurance go until pfds came around, I could get it fixed and the car reinsured. They gave me an untrue quote because when i did call in it was tripled. Noone told me that would happen. So now I can no longer afford insurance. It's time to revisit the State insurance laws that make it impossible for low income people to afford insurance and treat us as if a safe driver had a dui. These are unfair laws that someone allowed these companies to write for themselves and something needs to be done about it. I strongly urge anyone to reconsider state farm and it makes me sad to say so.

Louise was very helpful! Made me feel comfortable with renewing my insurance with state farm!read more

I have had the most wonderful experience with this State farm office! Katie B. Is absolutely…read moreawesome! She helped me understand Insurance on a level that I had never understood before! And I also have a daughter with special needs so she helped me understand the whole life insurance process with her. It's just really paid off to have a personal relationship and level of understanding with an agent who understands my life, and cares to take the time to understand our life and how it works, and what we need, to move forward and have a better future and be covered at a super safe level on all fronts of our Insurance life!!

Amazing insurance company- been with Safeco for over 20 years - they just kept going up without any…read moreclaims or violations from us - switching to State Farm saved me over $4000 for this year! THANK YOU TAMMY BEATTY!

Allie Hewitt State farm is the best agency in the Mat-su Valley. They have won Best in the valley 4…read moreyears in a row!

My husband and I had an excellent experience with State Farm agent Alex Stricklin…read more He answered all our concerns and spent several hours with us over the phone (over a couple days) finding us the best prices for our insurance needs. He was meticulous. He has such a patient, pleasant, and kind demeanor. I wish more customer service agents were like Alex. He is the reason we chose to do business with State Farm.

Al and staff go above and beyond to make insurance options painless and affordable. Thank you for…read more30 years of outstanding service!

The best insurance prices in the Anchorage Bowl for retired senior citizens with a good credit…read morerating!!! Call and ask. Forget about "Flo" the green "Creepy Little Crawler" or Mr. "Mayhem". Who pays for all those dumb ads anyway??? Duh! Always great customer service in Eagle River or over the phone. Thank you Lynda for your help with my policy questions! I live in Eagle River not San Fr - an!

Great customer service!!! Glenn and his team go above and…read morebeyond to find the most appropriate and affordable insurance for your individual needs. They return calls and emails quickly and are always very professional and cheerful.

I stopped in to see a if I could get something notarized. The older woman there was very rude and…read moreobnoxious saying they only notarize things for customers. Too bad for her I was also going to see about getting two new homeowners policies for the two houses I just bought.

We have been customers of Troy Sayer for over 23 years. Troy and his representatives have always…read moreprovided top notch service for all of our insurance needs. Last week, we needed to update multiple auto policies and Emily T. met with and helped us. She was so friendly, knowledgeable, and professional. Still pleased after all these years!

I've been doing business with this office for well over 30 years and it's the quality of service…read moreand the staff that keeps me.

We had all of insurance with this goofball's office. Over the 40 years I have been with them for…read morethe most part did an okay job. We recently called to make a payment on our truck insurance. The receptionist was eager to help us pulled up my husband's name and quickly tapped on our mortgage insurance, which we do not pay through State farm. $1500 was taken out of our account that was supposed to be 500. When we realize this after looking at our account we called. When asked about the transaction we were told what happened and we were nice about it and we understand mistakes. The problem was we did not get a refund. It has been over 10 days which we were told we would get it within 7 to 10 days. We called yesterday and were told that it was in the check was in the mail and it was going take two weeks or so for us to receive it. This is a total of 30 days to refund us $1500. Needless to say we are switching to another office and are really hopeful that their office help is more professional and accurate. This is a very unfortunate situation because it's hard to change after 40 years. The worst part is Justin. We tried to talk to him. We called several times. They were willing to transfer us through to him until they figured out who we were. Justin has been so rude to me in the past for no reason he's just not a nice guy. we never have been able to discuss the situation with Justin. We were offered his voicemail every time we called even though initially they said he was there and could take a call until we told them who we were.

We've used State Farm for years without ever filling a claim and have had great service. We had…read moreroof damage during the last wind storm and everyone at State Farm was helpful and informative getting it claim processed. It was quickly approved without a fight and everything was done in a way that made it life easier. I'm sticking with State Farm.

Just a follow up to my previous review. I still am with Amy Jones- my opinion hasn't changed. One…read morething that I thing is cute- they call me on my birthday every year. I have friends that can't even be bothered to pick up the phone. Despite the Pandemic and stresses, these folks still take the time to make their business feel personal, which is appreciated.

I spoke with Natalie at length. She set me up with new HomeOwners and auto policies with great…read morerates and great convenience. I wish I had contacted State Farm years ago. Thank you so much Natalie at Amy Jones - State Farm

Our household have been customers with State Farm since the 70's. All that time, we have been with…read morethe office of Tom Plooy- who has since retired this past 12/31/21. After visiting his office on Boniface and Northern Lights many times over the years- mainly to make payments on bills, we saw very little of him (I myself have never met the man). His office workers, however, (with the exception of one man who just sat idle at his desk) were always friendly, and we have had many a nice chat with them. Ashley, in particular, Tom Plooy's granddaughter, was especially competent and helpful. Just recently, a letter received from Tom Plooy came with recommendations for continued service with Doug McCann. His office has just recently been slotted in a space that used to be a hair salon on the south side of the building where the Fred Meyer Muldoon store is located. Okay, so that's weird enough. Got to share the parking lot with the grocery shoppers. This business is still in transition, and even while open, is not client ready. The woman working there wore a mask sporting big red lips, and her hair was disheveled. She was insistent with pushing the purchase of more insurance coverage, as if we need it after being well established and fully covered with our home and vehicles. I have been paying my bills online since I got zero help from Tom Plooy's office in the fall of 2020 after being side-swiped by a drunk driver, and I intend to continue to do so, if only because when you really need the help, State Farm shunts you off to agents in the lower 48. Personal service truly has gone by the wayside, and Tom Plooy's recommendation of Doug McCann continues to prove that fact.

As a customer of State Farm for over 35 years I'm so sad that my agent retired! We had excellent…read moreservice from Tom & then we were transferred to Doug McCanns office. When I tried calling their office I would get routed to a 24-7 number because the office wasn't opened till 9am however it was 9:11. I found another number for Mr. McCanns office & spoke to Savanna & she explained it was a satellite office I was calling but said she could help me. Apparently she couldn't put insurance on a new boat I planned to pick until I got a survey..at this time I have over 12 policies with State Farm which equates to a lot of $$. I asked to speak to a supervisor to see if they could ask the regional office & she said she would check, I gave her my number & she repeated the number. I didn't get a call however someone from the office called & left a message on my husbands phone! I was the one doing the paperwork & expected the call. I can't trust an office that says they will call me back to put insurance on our recreational vehicles in the summer if they say they will CALL me back & they don't! I pay thousands of dollars & expect good customer service! Needless to say I have transferred my business.