If you use them for PAYROLL SERVICES you should read this as it may affect your business:
We used H&R Block for payroll services and identified what appears to be a significant vacation payroll calculation issue affecting our account that may have persisted for approximately 15 years (after 5 years of employment in BC, vacation pay increases to 6%).
After discovering the issue, we escalated it through both the local office and district management (Jeffrey Zhang) and requested a formal corporate review on why they had not adjusted this. While the matter was acknowledged and I was informed that legal had been consulted, I did not receive an explanation of how the issue occurred, why it went undetected by their Master Tax Professionals for such an extended period, or what internal review processes were undertaken.
Despite repeated requests for escalation and clarification, the matter was not progressed to a documented corporate review, nor were the underlying concerns directly addressed.
At this stage, my concern is not only the financial correction itself, but the lack of transparency, escalation, and meaningful investigation into a long-standing payroll discrepancy within a professional services context. read more