Tax season can be stressful, but my recent visit to H&R Block in St. Augustine made the entire process smooth and surprisingly reassuring. From the moment I walked in, the staff was welcoming and organized. Appointments were handled efficiently, and there was no unnecessary waiting around. What stood out most was the professionalism and clarity of the tax preparer. Every document was reviewed carefully, questions were answered patiently, and complex tax details were explained in simple, easy-to-understand terms. I appreciated the thoroughness -- nothing felt rushed. They made sure all eligible deductions and credits were considered, giving me confidence that everything was filed accurately. It's clear the team is knowledgeable and experienced, which makes a big difference when dealing with something as important as your finances. The office itself was clean, well-maintained, and comfortable, creating a calm atmosphere during what can often be a tense time of year. If you're looking for reliable, professional tax preparation with friendly service in St. Augustine, H&R Block is a dependable choice that helps take the stress out of tax season. read more

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I called the first of January to make an appointment for middle of March with the preparer that had previously handled my tax returns. The lady that answered struggled severely to get this done. She kept telling me that her computer was giving her problems. Finally she said the appointment was set for March 11 for my requested preparer. I wanted to make it a month before the deadline in case of issues. Well I am glad I did. I had all my information gathered and in order today. I called to confirm my appointment. When I called, the same lady that made the appointment answered. I am not going to give her name but I had it recorded on my calendar. She could not find my appointment. She struggled to find me in the system, again complaining that her computer was giving issue. Then she said I had no appointment when she found me. This messed up my whole week. Not to mention that, just this morning, I got a return call I had been waiting on for another appointment. They asked could I come today at the same time as the HR Block appointment. I had to decline and make it for later. Not professional. If I could give a zero, I would. read more

Always awesome, the other reviews on here are off and they know it. H and R Block is always on point. I do my taxes there every year and they do a fantastic job. When something was off they called me and sent a check. read more

This business is beyond ridiculous. My husband was the victim of ID fraud; someone attempted to file a tax return in his name. This meant we had to go through extra steps to file our tax return. That combined with a new business led us to use H&R Block last year, as opposed to Turbotax. What a huge mistake! I made an appointment with Calvin for 11:00. I finally got in at 11:25. No big deal, it's tax time, so I understand if things get backed up. I started going over my issues with Calvin & was in the thick of it by 12:00. Calvin then informs me that his 12:00 appointment is there & I would have to leave & reschedule to finish my return. I asked why I had to wait 25 minutes for my appointment, but with the next appointment he felt the need to be punctual? He had no answer for me. Against my better judgement, I did reschedule. Again an 11:00 appointment, again still waiting by 11:25. This time I complained, yet still sat waiting. I am a patient person typically, Calvin cutting my prior appointment short to take care of another client made me intolerant of his complete lack of respect for my time. Finally, I made it clear that this was unacceptable & was sent to another guy to finish after waiting 45 minutes. Well, this guy had no clue what was going on so basically, had to start from scratch as he went line by line through our entire return. The end result was hours of wasted time & an exorbitant charge of $692. They didn't even print out estimated tax forms for me, which is done automatically with Turbotax. When I called to ask about that, they said they would print it out. When I went to get them, they had just printed out the instructions on how to generate your own estimated tax forms from the IRS website, something I could have done, & had not generated my estimated tax forms as they said they would. Every single person I dealt with was extremely rude. When I asked for the name of a manager/owner, I was told they didn't know. Really. Flash forward to this year, 2019. I have received two voice mails from this branch informing me that I have an appointment with Calvin. Of course I made no such appointment & wouldn't even allow H&R Block in general, & Calvin in specific, to do my taxes if they offered to do them for free. They are so inept in that office they are calling to confirm an appointment from last year. If they can't even get their years straight, I shudder to think of how many mistakes they make with people's returns.Stay away! read more

WORST experience EVER! Stay away from this establishment and take your taxes elsewhere! We saw Mr. Duffy who made a HUGE error on our taxes. We had to file an amendment and are STILL having problems three weeks later. I have spoken to a secondary employee who obviously just wanted to get rid of me and consequently gave me the wrong information. Now my husband and I will have to make a visit in person to sort this all out. We have made multiple phone calls and trips since filing. Terrible customer service and an absolute NIGHTMARE. We will not be using H&R Block in the future! read more