100% Satisfaction and accuracy claim is a farce. I wish I would have read more reviews before having them submit my 2022 taxes. They were filed with a wrong last name. Initially when appointment was made I requested an update to my file from 10 years ago. Day of, the tax person had my drivers license, and all documentation with correct name. She did not question why name populated from their system was different than all my current information and I did not receive a final review before printing and submitting to discover the discrepancy. Contacted office and given customer service number to call. Customer service "escalated', wait for a call 3-5 business days. No call, called again two more times. 3 weeks, Finally got a call from a supervisor, admitted fault and offered a partial refund by check in mail. 1 month nothing received. Called again, no notes in file or completion update in system and no call back. 3 months later still no refund. They just flat out lie. This company has been around a long time, and their business practices and terrible customer service will catch up their demise. read more