1. H&R Block

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Pacific Grove, CA

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H&R Block

1.4 (7 reviews)
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Services - H&R Block

Audit and conflict resolution support

Current year tax preparation and filing

Past year(s) tax preparation and filing

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H&R Block

H&R Block

(6 reviews)

I had an issue with my return processed by another office and the Manager Jeremy Baker took care of…read moreall my concerns! Take it from me go see Jeremy the first time and have no worries and know your return was done properly. Thank you Jeremy!

First two years were OK. THEN.. last year, they tried to boost me $90.00 over what…read more They represented the charge would be AND they insisted on a certain tax entry for vacation home. I tried to tell him he was wrong but he filled it out his way and filed electronically. Next day, I talked to IRS and did research and I was right so had to file Amended Return THIS YEAR: received an estimated charge AFTER he reviewed my supporting docs and said would get it done in couple days. Failed to hear word after a week so sent him texts and tel. calls but no response. Waited two more days and went to office to ask for my preparer only to be told "oh, he quit 5 days ago," Asked why no one called me and received only a cold shrug of shoulders and was told to talk to supervisor who was nowhere to be found. Went to different branch office and sat for hour and half while new preparer reviewed the EXACT SAME docs, filled out returns and boosted my promised fee received from first office by $290.00!! When I protested, he called his supervisor--who refused to speak to me--and simply said "best I can do is to cut it by a hundred." I protested that I had WRITTEN ESTIMATE from first preparer, showed it to him, but unmoved, he said pay it or I won't file it. I left without any Returns. DO NOT USE THIS OUTFIT. IN my opinion, they are UNTRUSTWORTHY

Lori Runkle,  CPA,  EA

Lori Runkle, CPA, EA

(3 reviews)

Do NOT use this tax preparer…read more My main complaint is incompetence and rudeness. I would not recommend her to anyone who expects their taxes to be completed and filed on time. She repeatedly promised to get the job done but failed to deliver. Our tax returns were filed late every year we used her services. What made the experience even more frustrating was that if we contacted her to ask when our taxes would be completed, we were billed for the email or phone call. I felt this was never clearly disclosed upfront. Overall, I found her communication, reliability, and follow-through to be very disappointing. Based on my experience, I cannot recommend her services.

Long story short, Ms. Runkle hung up on me when I questioned her accounting service. She does the…read morebooks for our subdivision's water company and emails monthly invoice. If a member misses payment on an invoice, they have no way of knowing because she refuses to put past due amounts on invoices. I am well aware that this would be a very easy task in QuickBooks which is the software she uses. It's easy to miss a payment because until this year we were only billed every other month; now this has changed to monthly. So, even with the best intentions, one can miss a payment. She refuses to send statements also which would be the other way to alert water company members of past due amounts. None of this would be difficult for her to do in QuickBooks. So, I called her after the water company treasurer explained to me that she was being uncooperative with them. They had asked her to send letters and a current statement to those of us who had missed a payment (in my case, due to a family disaster.) Her letter was inaccurate (and quite hostile) for which she did apologize. When I began with one last question, apparently she'd had enough and hung up on me! ! An individual who has worked with Runkel tells me that doesn't "do customer service." She has blamed her poor service on the inability to hire a competent bookkeeper. (As a former bookkeeper I would expect she'd assess their skills before hiring them.) I have worked for difficult CPA's and I will definitely add her to the list of ones to avoid when possible. Please be careful.

H&R Block - taxservices - Updated October 2026

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