When it comes to taxes, It would be an understatement to say that I am not the most organized…read morerecord keeper... Ricky Holbrook and team have handled my taxes for years, always in the most efficient and professional manner. I highly recommend Baystate Tax Service for all of your accounting and tax prep needs.

Called to ask about their tax services to see if they handle a particular tax issue and the lady…read morewas rude and hung up on me saying she doesn't answer questions. I called back because it was quite rude of her and she then said they aren't taking new customers so I returned the same level of customer service she gave me. I will make it my life's mission to tell folks to avoid this place just based on how rude someone is to a new potential customer!

I called the office on Monday for help sorting out my in-laws finances because I am trying to get…read morethem into a nursing home as soon as possible. I was told they would call me back. It's Thursday and no call back and after reading the first review I don't think I want to do business with him. Bye Bye

Very reliable and honest person to help you with your taxes and what ever else that you need help…read morewith.

Wow! Frank and his team really took care of us. Incredibly knowledgeable and affordable. 10/10…read morerecommend.

I will need to file corrections to my last several tax returns thanks to lazy errors from Mr…read more Sawyer. House depreciation was ignored, my son was listed as child 12 or under when it was no longer true, and last year he didn't even include my spouses W-2, which could cost us hundreds. Beware.

I recently engaged Melanson for a project and found the service to be extremely unprofessional…read more From the point the filing was sent to me for my review, the CPA mysteriously became unavailable to discuss the filing by phone. Sending my questions by email was like sending them down a black hole. I only got a response after weeks and repeated emails with my questions. These reluctant responses caused me much frustration and wasted much of my time trying to understand the numbers in the filing. I frankly still have several open questions that I did not pursue because communication with the CPA is like having your teeth pulled. Upon my questioning, a supporting spreadsheet was finally restated. I find this corrected spreadsheet cryptic and elusive, specifically with an added item labeled "unidentified". No further explanation was provided. I highly recommend Melanson ... for your next vacation in space. You'll not be disappointed with the black holes that consume your communications and unidentified objects that litter the documents. For a tax filing, I prefer someone more transparent, accessible and responsive.

It pays to bank locally; I ADORE this bank, and I don't say that lightly. They have Zelle, I've…read morenever gotten a ridiculous overdraft fee, tellers are lovely and they use a competitor to ChexSystems (a nightmarish CRA) when opening accounts, their telephone customer service is friendly (although inconveniently not open on Sundays) and the bank's president Mr. Howland regularly makes generous contributions to local events, culture and charity drives. There are also a lot of fun local historical artifacts both related to banking and Greenfield in general on display in the lobby and they have free coffee if you have to wait. They also have the best local ATM network, with locations all over Franklin County. When I am less poor and my credit is better, I hope to finance a home through them, as they offer a generous down payment assistance program to first time home buyers. Bottom line: Of the three banks on Federal Street, GSB is by far the best option and it's probably my favorite FI in the region. On the former site of the 'Mansion House', which burned in 1959 and originally housed the bank in its early days (pictured).

Greenfield Savings Bank, Michelle Laurie, and Mark Grimoli lied to me when originating a business…read moreloan. I am an investor and supporter of a small business in Franklin County. I brought the business owners to GSB to obtain a loan to purchase the assets of an existing restaurant. During that underwriting, we were promised a speedy loan process and closing. I offered my personal guaranty, and as part of that, a CD was pledged as collateral that exceeded the value of the loan from GSB, making them fully secured multiple times over. Despite the excess collateral and guarantees on the loan, it funded 8 weeks later than promised. I was told, in no uncertain words, that after 2 years of loan performance on a 5-year note, my funds in the CD would be released to me as they were excess collateral. I requested the release of funds since June of 2026 and was told multiple times on the phone, via text, and email that releasing the funds would be no problem. However, as of the time of this complaint, I finally heard back (5 months after my initial request), and they denied my claim, citing business performance metrics that were never previously discussed as requirements. I have a small stash of the unprofessional lack of follow-through and communication. I had to almost demand any communication GSB still has adequate collateral and personal guarantees to support a very small loan. Despite their multiple representations, they have decided to lie and hold my funds hostage. DO NOT DO BUSINESS WITH THIS BANK. DO NOT BANK HERE, DO NOT BORROW MONEY HERE - THEY WILL LIE TO YOU, FUND LATE, AND NOT FUND UNDER THE ARRANGEMENTS THEY DISCUSS.

My experience with Merrigan &Sweeney was Excellent!!! Atty John Morrisey was the Atty for my case…read moreand worked hard. Victoria Hanson Senior Parralegal was so Helpful on any questions Or request etc that I had. Victoria went above and Beyond the way she worked on my WC claim. I strongly recommend Merrigan Sweeney!! YOU DONT NEED A MIRACLE YOU NEED A MERRIGAN!!

Excellent firm, true professionals. Would not hesitate to recommend and clients fortunate to obtain.read more