I love Franklin First! Wonderful people, excellent service, a real community bank. The best bank…read moreI've ever come across in 67 years of living. I do all my banking there, and so does the nonprofit I'm the treasurer for. When we experienced a major online scam earlier this year, they knew exactly what to do to guide us through it and safeguard the nonprofit. I am very grateful to them!

My fiancee and I applied for a solar loan at Franklin First in Greenfield, MA. For many years, we…read morehad both done little to nothing to use credit, because of our conservative personal views on finance. We didn't really want to get a loan, as we are both debt-adverse, but we REALLY wanted to go solar. So we viewed it as being for a good cause. To our surprise, we were approved for the loan. Subsequently, we put some of our own money and a LOT of our own labor toward getting ready to have solar installed on our barn. Four months later, when the solar installer was ready to take the first major payment, our loan was denied for reasons we had nothing to do with. I realize that all banks follow the credit system that our country is - to be blunt - enslaved to, but there is no law requiring banks to behave this way. Being a credit union, these people could have chosen to be better. They could have chosen to think, "we approved a loan for this middle-aged disabled couple, who then spent some of their own money in preparation for this project - which they will now never get back - and so we will do the honorable thing and move forward with the loan." But they didn't. They tried to offer us a HELOC, which we both found disgusting, to be honest. We are fortunate to own our home free and clear. Why on this earth would we put a mortgage on our home when we have none to begin with? The point is, you can't lay out a rug for decent, honest people - people who can provably pay their bills on time every month - and then when something changes beyond the control of those people, yank that rug out and send them tumbling. Not if they want those people to say something nice about the bank. This bank won't look out for you and treat you like a human being any more than the large corporate banks will.

Do NOT use this agency…read more Is it possible to give zeros stars? They were highly recommended to me when I started using them about 13 years ago, and I had no issues for awhile. My experience recently has been absolutely horrid. Since they have switched to MAPFRE, that company has been a nightmare to work with, not giving me full information, taking three weeks to assess a total loss vehicle, claiming to cover storage fees and then charging me, not paying the lien that was taken out on the vehicle by the storage facility so I was doubly charged. I am still dealing with the insurance process from that accident more than 8 months later. MAPFRE has been anywhere from unhelpful to downright hostile throughout this process. The agents at Finck & Perras have not been willing to advocate for me at all. Again, please do not use this agency. They have not done their job as agents and the insurer they use has proven to be either incompetent or deliberately manipulative.

I recommend anyone looking for insurance go through Finck and Perras. In over twenty years of…read moredriving in three states I've never had service as good as at Finck and Perras. Just today (7/17/17) I had to buy a car because my mechanic said my old one needed a new engine. Ryan at F&P answered all my questions, worked with me on my quote and we got it done all on a Monday morning so I could get back on the road and back to work. Thank you SO MUCH to Finck and Perras for making my insurance worries go away. Great service and great pricing.

I am a business person in Amherst and have both my personal and business insured with Anna of…read moreAmherst Insurance and am more than just satisfied. The difference between an Insurance Agent and a Pro is what sets Amherst Insurance apart from the competition. When push comes to shove and you need to get " Real Answers " and need it now - Amherst Insurance always - I mean always - Comes to the Rescue - and never - leaves you - In the Cold.

We have had our insurance through Amherst Insurance, the Nathan Agencies for over 13 years when we…read moremoved here from NE Ohio. We carry our car, home, and health insurance through here. I have never had a problem, but a recent need to update our health insurance since the rolling out of the ACA has left me wanting to give RAVE reviews about my customer service experience. Again, I've been with this office for a long time and have always been satisfied, have never had a problem. My interaction and need for help recently was a far more involved process and dealing with Brooks Reece as my insurance broker leaves me completely confident in this business. I have already referred another friend over due to the stellar knowledge and treatment I received. That's really all. I'd give this business an extra star on top if yelp allowed it!

Mirick Insurance in Shelburne Falls,MA is hands down the best!!!!…read moreThey go the extra mile to help their customers. Made the whole process quick ,easy and actually fun...

Absolutly satisfied with the service. All of my questions were answered promptly throughout the…read moreprocess. The agent i dealt with was knowlegable and readily available whenever i needed them. I will definetly be returning for help with the rest of my insurance needs.

We have had great service through Aquadro! Anytime I need paperwork Hollie is right on it and I…read morereceive requested info within the hour. They also offer fair rates. We've had nothing but happy results.

Charise Thomson was excellent! She went over and above with finding me the best possible auto…read moreinsurance rate! I highly recommend AAA Northeast for auto insurance. Agents like Charise make it a pleasure to have insurance and feel like the customer is being listened to and advised for the best rates and coverages.

I was having a horrible experience with Commerce insurance, ended up going to a Different…read more Agent. And these people listened to me rant for about 2 hours +. Actually listened to me and ended up helping resolve quite a few problems!!! Thank you so much Cathleen Corrigan and Hollyann M. Valle. For helping us find the best insurance for our needs!!!

I was in a bit of a tough financial spot. I lost my job and found another, but wouldn't be…read morereceiving my paycheck in time to cover my car insurance. They called in for me and arranged a payment plan so that I wouldn't lapse in coverage!