An update. The regional manager called after reading the review below (from last year) and offered us $100 credit if we would give them another try. We gave them another try and it was JUST AS BAD as last year. We had an appointment at 1:00 2/12/21 and were assured we would have our taxes done at that time whether we sat in the office or dropped them off. This DID NOT HAPPEN again this year. In fact - when I stated they should have been completed at our appointment time, NOT MORE THAN 24 hours AFTER, JUDY said, just come get your taxes, I'm not doing them!!! Horrible service!! Absolutely HORRIBLE SERVICE!!! Stay as far away as possible from these folks! We had to find a new tax prep person this year as ours retired at the end of last season. My husband and I went in Feb. 13, had our taxes completed, were quoted $285. We needed to bring back one (1) receipt, (ended up being a $14 receipt) which we did that afternoon. I didn't hear back from them until April. They quoted us significantly different returns than they had while we were there. Had to redo them again to find the problem. We went in to pick them up tonight, yet another mistake, SO MANY signatures and they charged $13 more than they had quoted. An hour after I got home, I received yet another call from them... just returning a voice-mail. I had left 2 days prior. We'll be finding someone efficient and qualified next year. They were HORRIBLE!!!!!!! read more

Frustrated as fuck! Filed our taxes with a "Master Tax Advisor" here last year. Thought everything was fine and then we get a $1500 bill from the state of MT because our taxes were filed wrong! Thank God I purchased the protection plan which was like an addition $250. So, I go in, visit with another "Master Tax Advisor". She admits it was their screw up and that she'll file a claim. In the meantime, I need to pay the $1500 and H&R Block should refund my money in about 6 weeks. It's been 4 weeks so I call to ensure that we are going to get the refund and lil miss "Master Tax Advisor" has not even filed a claim yet?!?!?! What in the actual fuck?! Have another appointment for next week and now I wait again to see IF they'll issue a refund and IF/WHEN they do, it'll be another 6-week wait. You all need to change the title of these people from Master Tax Advisors to Mediocre Tax Advisors. UPDATE: Just received in the mail from H&R Blockheads an income form for the money they had to REIMBURSE us because they screwed up our taxes. Lovely! (SMH) read more

On Thursday January 26 2017 I went to H&R block to filed my taxes. Mind u the only reason I did this was because the lady I had spoken with had assured me that they still did the three day return and I need the money now as I am a single mother of three kids. Not knowing it was going to cost me an are and a leg I went in. She begun filing my taxes and as she put in my W-2 she said "How did I support ur children?" I replied, "With that?" Her attitude then changed and she looked at me and said "There is no way u supported ur children on this alone u must get government assistance and government housing!" I was shocked I was not sure what to say but as I am not on to bring on confrontation I said " Yes I do get some help I am a single mother of three children(not by my own doing their father was a not so nice guy) and I do need a little help." She then looked at me with what I can only explain as a look of disgust and said "Well u can not claim head of household on ur taxes because u did not provide all of their living expenses on your own!" I fought back the tear in my eyes and thought in my mind how do I not I provide for my children? I then tried to explain yes I get food stamps but I still spend cash on food and yes I live in low income but I still pay a significant amount for rent I do not pay 25 dollars a month I pay 30% off my gross income for rent. She then become a bit more snotty and said " Well how much do u pay?" I told her and she then said "See I do not pay for ur children the government pays for it." I kept my mouth shut and just let her finish my taxes I signed what she asked then when it got to the payment part she told me it was going to be almost 300 dollars to file them and I told her I could not pay that I did not expect it to be that high then she proceeded to tell me she already filed them and that I had already been charged. I was so upset but figured its over I will have my return by monday I can now leave. Well today I find out she filed them wrong I should have been head of household so it has to be amended. I also could no longer hold it in about the way she treated me. I feel so low like I dont do enough for my kids I try my best to provide for them and she made me feel like dirt on her shoe. The worst experience I have had in a long time I cried after I left her office. I will never go back. read more