My wife and I are retired and living on Social Security income. We used to own a business for many…read moreyears but turned it over to my sons when we retired. My wife and I made an appointment with Gibson Tax Services to review our documentation to have them prepare and file our 2025 return. The appointment was set almost two weeks from my call to request. We met with Ben for our appointment and he reviewed our documents which only consisted of our two 1099's from Soc. Sec. and some other documentation I furnished from the business. It was a very short meeting in which Ben reviewed the 1099's and the other documentation I brought and said OK. We left without any explanation of how long it would be before our taxes would be filed or if we needed to follow up. I just assumed they would be filed within a week or so. Two weeks later, when I had not heard anything from Gibson Tax Services, I decided to call them. They answered the call; I identified myself and told her that I was following up to learn the progress of our return. She looked our file up on her computer and said, "Ben is still working on it and as soon as he has finished with it, we will let you know." I was hoping for more information, but I said OK and hung up. At the end of the third week, when I had not heard anything from Gibson Tax Services, I called back. Again, I identified myself and told her that I was following up to learn the progress of our return. She looked our file up on her computer and said, "Ben is still working on it and as soon as he has finished with it, we will let you know." I asked if there was a problem and she said that if there is, Ben would be in contact. I reminded her that it had been 3 weeks and she replied, "as soon as they are done, we will let you know." Her tone never changed. She was pleasant, upbeat and I basically felt like she was completely ignoring my concern. At the end of the fourth week, when I had not heard anything from Gibson Tax Services, I called back again. This time I was a little more aggressive but was still given the same cookie cutter responses. Again, her tone was pleasant and upbeat, but she never offered an apology (so I assumed this was normal) or showed any concern. I then got a little short with her and asked if there was someone else, I could speak to and again (with the same pleasant upbeat tone) said she would let them know I had called to check on my returns. I was mad so I said, "that's it, this is the kind of customer service you provide." She did not answer, there was a long pause and I hung up. This call was on Friday. The following Monday I decided to pick up my documents/files to take them to another tax service that I had contacted to prepare/file my returns. When I showed up to request my tax documents, they acted as though it was common. No questions, after a small wait while they located them, just here you go. I had already made an appointment at Denver Tax Services for later that week. When we arrived at Denver Tax Services, we were met by Kendell, who took us to his desk without any wait, reviewed our documents, explained everything very thoroughly, then completed our return and filed it electronically while we sat in front of him. Later that evening, I received two separate emails, one from the State and the other from the IRS that each return had been received and accepted. I would definitely not recommend Gibson Tax Service after my experience with them but would highly recommend Denver Tax Services. J. V. Wilson Denver, NC

Years of doing business with Pat and Ben, they are awesome to work with and they do a great job at…read morea good price.

Working with Greg Keyes for my business has lowered my stress and improved my productivity. Greg…read moreis very knowledgeable and was willing to teach me new things about my business books. He identified areas where I could save or make more money. He is very thorough and professional and I recommend him for any business.

From the owner: Keyes & Associates Bookkeeping, LLC is a bookkeeping service specializing in helping small…read morebusinesses streamline their finances and boost profitability. Their services free up an average of 60 hours per client annually, allowing them to focus on core business operations. Accurate financial reports generated by Keyes & Associates Bookkeeping empower businesses to make informed decisions, secure loans, and simplify tax filing. Contact us today to learn how affordable and profitable it can be to work with us.

Matt Coffee is the best accountant I've ever dealt with. 100% satisfaction. If I could leave 10…read morestars, I would. It's never been easier, quicker or better.

We have used Matt Coffey for our buisness taxes for many years and have been very pleased with his…read moreservices. I know many small buisness owners that use Matt for both buisness and personal tax services and have been very pleased with his work. No one likes to pay taxes, but Matt makes the process very seamless. I have and will continue to recommend him to other business owners.

This fifth third bank branch is the best! All employees are pleasant and helpful. Yesterday, I…read moreneeded to get a form stamped by the bank manager for my 96 yr. old mother, who doesn't walk very well. I left her in the car while I went inside with the form. The bank manager actually volunteered to walk outside with his stamp so my mother could sign form. Now that's service!

This Bank came highly recommend to me .It was the very reason that I went to them .I deposited…read morequite a large sum due to a resent sale of a property I had sold back in Boston .I had opened two accounts , one for a Money Market Account , the other a checking account in my name & DBA Account with my Business name under my personal name . Right from the get go , the checks came to my home but not the deposit slips .When I went to the bank to get some deposit slips my account manager actually said to me , we just don,t have many customers making deposits with checks .He knew the nature of my Business and I replied my clients do pay in checks .So may I please get some deposits slips . I then showed him the Bank Book I had from a different bank back in Boston and asked him if I could get the same kind of Banking checks ,as I was used to that format .He proceeded to say that this bank Fifth Third Bank did not have that type of Book . I then asked to see what he did have available. Well look at that !! yes Indeed this bank did have the Banking Book that I needed for my Personal & DBA Checking account . The Bank Book arrived, that I had to pay over $55.00 for as my account manger said well this is a Personal & a DBA Business Checking account .So its different and you have to pay for this. OK No Problem Checks came with my name & my DBA Name . 3 days later I went to make a deposit into my Personal & Business Checking account. One of the checks to deposit had my Business name on it , then my personal name (now I set this account up with a responsible account manager that has been with this bank for over 13 years ) I have had a personal checking account with my DBA on the checks for over 30 years in Boston mass . This is how Fifth Third Bank set me up with the same account , my personal name and under that DBA with my company name that I paid over $55 for . During this time of the Corona virus one could not go into the bank only the window . I was making the deposit and the teller came back and said we cannot accept theses checks . I asked her why .She said they are made out to your business .And I said yes this is a DBA account and my full name as well under that on all the checks that i have deposited . My account is a DBA account. She then told me that the VP of the bank said no . I asked if I could come in to speak with my account manager ,when a Women came over to the window ,she slid the drawer out towards me and said to me , just take the checks back ,I am the VP of this bank and I told the teller not to deposit your checks ,she then proceeded to yell at me to just take the checks and leave . I asked her If I could come in ,to speak with my account manager . She told me I needed to make an appointment. I asked her If i could make an appointment . She told me to call him & make an appointment . So I sat in the parking lot and I called him . I asked if I could come inside Please to straighten this out .I told him what had happened,that I was outside in the parking lot, and go over what just transpired . When I brought the Checking account book in with me the one he assisted me with ,that was from his bank Fifth Third Bank he said he had mad a big mistake ,and that this Bank does not do a DBA .It just got a whole lot worse from there . I left Fifth Third Bank very frustrated. I then placed a call to my Bank in Boston and spoke to the VP of Northern Bank . A very pleasant Women . I told her my experience with Fifth Third Bank in Denver NC .She told me to mail the checks to her personally and she would deposit them into my DBA Account which I still had there ,thank God ! Same type of Banking Account ,she said she did not understand what the problem was , as there banks has hundreds of DBA account s.She then said maybe this Fifth Third bank is not the bank for you . I could not agree more !

I've been a Truist (formerly BB&T) customer since 1994 and my home bank is Huntersville and Kong…read more(Branch Mgr.) has been my personal banker for most of that time. We moved from Cornelius to Denver NC in July 2020 and while closer, in distance, with all the traffic on NC Hwy 16 Business, it's about the same drive time to our original branch. Therefore, we have continued to utilize the Huntersville location unless are in the dropping of the dog for day care or grooming. That said. while I still prefer Huntersville, I have nothing but good things to say about this location. Staff is good and knowable about them products, but our shopping habits are different. Unless something is different, I do not specifically make a special trip to a bank. I'll normally tie such a trip to visiting and shopping else and to be candid, there is little to bundle this location with any other location in Denver, NC Staff is good and I have always been serviced with good results.

Truist customer for close to 8 years. When an employee tells me they are under staffed and to…read moreeither open my additional account online or make an appointment after waiting in the lobby for 10 minutes and no one else is waiting, it make me want to change banks.