Shitty service both of the ladies that work on the line very rude and not polite. If they had -5 I…read morewould put that.

These guys are great I've had 7 bank relationships since…read moreopening a business in Charlotte 20 years ago, and this is by far the most efficient, service-oriented branch of any bank I've used, from the tellers to the security staff. It's very quick the vast majority of the time. Occasionally I'll wait 10 min in line, and during that time I see the effort they put into training and customer service.

DO NOT WORK HERE. My partner dedicated nearly two years to…read moreSkyla Credit Union and was terminated without any real notice over something incredibly minor and frankly unreasonable. During his time there, he never called out once, consistently stepped up whenever the branch needed help, traveled to other locations on short notice, and even took on lead teller responsibilities without proper compensation. He built strong relationships with members and was the top-performing teller in his branch. Despite all of this, he was let go for being late three times -- each instance by about six minutes. There was no pattern of poor performance, no history of misconduct, and no consideration given to the overwhelming value he brought to the team and the members he served. The decision shows a complete lack of appreciation for loyalty, work ethic, and dedication. For an organization that promotes community values and member relationships, this treatment of a reliable and high-performing employee is deeply disappointing and is absolutely unethical. It sends a clear message that hard work and commitment mean very little here. Anyone considering working for Skyla Credit Union should be aware of how quickly and unfairly you can be discarded, regardless of your performance or dedication. Horrible decision made by HR department, more specifically Alicia Anderson.

Like most companies, banks prefer the rich…read more I live paycheck to paycheck, so every bank fee really counts. I mistakenly made an over withdrawal on my savings account. Although the funds were available in my checking account, the rep informed me that they cannot & would not take the funds from the checking account. Instead, they charged me $29. Imagine a bank that wanted THEIR customers to succeed... cannot recommend

We've been Chase Customers for quite some time and continued to use Chase, when we migrated to…read moreFlorida. I can't begin to tell you how elated we were to learn that Chase was available to us in Charlotte. Apparently, Chase seems to be growing/expanding rather rapidly within the Charlotte area. Staff at this Park Row location are incredible courteous, patient, energetic and polite. Everyone has a great attitude! Bankers are truly on top of things and we have never felt pressured into doing things with our money that we don't feel comfortable with. This is truly a beautiful and safe location. I really appreciated the holiday display of the Menorah - made me feel so welcomed. The Bank's Vestibule contains the "Smart ATM's" - which dispense various denominations of US Cash; this can be very helpful; - Unfortunately - for obvious safety reasons - the Vestibule is only open during normal banking hours. I guess they want to avoid homeless and "Undesirables" sleeping inside the vestibule. No worries, there is a well-lighted drive up ATM where you can conduct virtually all your banking. Again - I'm very impressed with the friendly folks that are working at this location. The Park Row location is the closest Chase to our home (City Park).

Been with this bank for over 20 years and they have always taken great care of me with speedy and…read morerespectful service not to mention the music they play is always a great vibe

This location people are nice. For some reason when I go there it is always a lot of people there…read moreand they move very slow getting people in and out. But last time they aloud me to pull my funds quicker because I wasn't making a deposit or any other banking transactions. If you are in a hurry go to the two in University area they move s lot faster

I worked with the manager of the Independence Blvd location in Charlotte, NC. Tyesha was very…read moreattentive and very professional. She was also very helpful and personable. She was able to get me the actual amount I needed when everyone else was trying to give me less than half even though my credit score is high. She worked on it, I know for at least a week before it was completed. There was also an issue with ULTA, one of the creditors that I added in my consolidation request. Lets just say that that company is shady as all get out. Tyesha sent them a payment that would have paid them off but they sent the payment back with the explanation of, "They couldn't find my pay slip." That was complete bull because I sent her all of my invoices, with the pay-slips, and she mailed them all off at the same time. Everyone got theirs almost at the same time. They decided to send it back, thinking they would get additional funds from me because of interest. Needless to say, she called me immediately and told me what happened and and what she was going to do. She sent them another check and that one posted. She also advised me to call them and request that the interest be removed. She didn't have to do any of that, with the exception of sending them a check again, but she did. For that, I am grateful. I was scared of using them at first due to the reviews. Then I quickly learned that they are for specific locations. Luckily, there were no negative ones for the location i requested. I went out on a limb and was pleasantly surprised by the outcome. I owe her the most gratitude for her assistance with this.

This is a small community bank. Everyone is extremely helpful. No you don't get all the perks of…read morebig box banks BUT they have lots of programs that you can benefit from if you are new to starting your business or just need some insight.

Very nice bank! The people remember you and greet you with a smile. I wish they had ATMs in other…read morelocations.

On my first visit inside the building yesterday, I noticed how friendly the tellers were in…read moregreeting their regular customers by name and with sincerity, they really made everybody feel welcome, were very courteous, patient, and helpful to everyone I saw go up to the windows. I was initially disappointed that they will be discontinuing their drive-through service this month, but now I won't find needing to go inside nearly as daunting and inconvenient

I have used My Tax Lady NC, LLC for a few years now and they've always been professional with their…read moreservice. Highly recommend!

Nadia and Jackie are amazing! They are in the know of all things tax wise and are helpful and…read moreinformative.