Do not go here! They talked to my ex(separated) to set up an apt with both of us. I told them I wasn't comfortable with that. They said well you dont need to come in. I told them to file me as separated. I was told ok and they will file it and don't need anything else. I called many times to ask about the status. She was always busy with a client and never called me. Finally I insisted to speak with her. She told me we were legally married and it was an ethics violation but did my ex's taxes! And it was months later. I go to pick up my stuff and she was "working on a file" and couldn't talk despite no client in there, door open andme wanting answers. If it was an "ethics" violation, why wasn't I told that months ago?!? Why was I toldit was being worked on and "researched" and I didn't need to do anything?!? Horrible!!!!! read more

I have been going to H & R block for the past few years and never very pleased with my service so I don't know why I continue to go back. But this year was it, I WILL NOT BE RETURNING. Poor communication, and poor customer service.They tell you that your taxes will be done a certain day, no one calls to tell you they are done, when you follow up they don't know anything and have to call you back, and THEN THEY DON'T CALL YOU BACK! I followed up my last time to see if they were done, I was told they were done but couldn't be picked up until the next day. I asked if they are done can't I come today? They said no because the papers needed to be put into a special folder and STAPLED! What? I said I feel like I am getting the run around, is there anyone else I can speak to, to check the status and she quickly said you can come today, give us an hour. After getting there, they informed my that the charge was $284! Which was $50 more than last year. So I took my documents and left and found a very nice person, who professionally did my taxes for $150! I do not recommend them at all. read more

STAY AWAY FROM H AND R BLOCK CHESTER, MD 21619 BRANCH!! Owner is Cheryl Hurdle.... Worse place I have ever encountered in my life. This was my husband and I first year using them since we started our business in 2017 and wanted to make sure our taxes were filed correctly. We get to our appointment on a Saturday and spoke with the Elizabeth who was our Tax Associate and after going over everything she stated she would be finished our business and individual returns by the end of the week. Almost three weeks went by with no communication after emailing and calling the office. No response from Elizabeth or the office. Finally, she called and said she was finished three weeks later. After not carefully looking through all of our documents that she had for weeks, a 1065 form needed to be filed for the business by March 15th. She mentioned she did not know how to file the 1065 form for the business and would have to give it to her manager Cheryl to complete. Two weeks went by and I am still calling leaving messages and emailing with no response. Finally, the manager Cheryl contacts me days before our deadline and states everything is finished and it costs $300. With that being said, we are unable to actually meet with them until March 15th (day of the business deadline) due to our work schedules, so we scheduled an appointment at 6:30 pm to finalize everything. We get there at 6:15 pm and no one is there but Bonnie the so called tax professional per the manager Cheryl and the person who does the e-filing. Our total comes up to $506.00 to pay for the business and individual returns. I attempted to ask questions regarding our returns and the refund amounts and etc. I was told by Bonnie that I would have to call back and ask a tax associate. So....why would you schedule me and not be able to go over our returns was my first thought?! It is now 03/20/2018 and no one has went over our taxes with us and has not even attempted to call and go over them. Let me not leave out that our taxes were supposed to be filed as direct deposit after providing them with our bank information that was not included when they e-filed, so our tax refund will be processed as checks. I spoke with the manager Cheryl today 03/20/2018 to inquire about the mis-filing of the direct deposit info and she has failed as a manager and will not accept the fact that they have been unprofessional from the start and continues to make excuses. This is not acceptable and as a manager I expected Cheryl to make this right with the customer and address the real issue at hand. She's too busy making excuses and just talking in circles when I'm already upset and will not even accept the office wrongdoings. We have paid $506 for the fees and we have had the worse customer service experience I have ever had in my life. Not to mention, waiting until days before the deadline to finish our returns after having our taxes for well over a month and a half. I understand the office is busy during tax season, but as a manager you adjust and stay late if need be if you know you are short staffed. Let's just say NEVER AGAIN and I don't recommend anyone to deal with this unprofessional office and it clearly makes sense because it starts with the owner Cheryl Hurdle who is very unprofessional and only cares about getting your money rather than your experience. DON'T GO THERE!!! read more