Absolutely terrible customer service. I recently received a letter from the state stating that I owe over $700 in taxes from 2020. I immediately reached out to Edward who filed my taxes that year and he stated that he would get in touch with his manager because he made a mistake on my return. After going back and forth with him for a week I finally heard from his manager Patty today stating that basically its my problem. I even informed her that Edward previously stated on the phone that he realized he made the mistake and he told me that the company would cover it under their Standard policy. Patty didn't care though and said they are not responsible. I mean why did I pay the $160 to have a tax professional file my taxes if they aren't going to do it right? After this experience I will never be going back to HR Block and I expect for them to at least give me a refund for the fees I paid for them to do my taxes since they clearly didn't do it right. read more