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    H&R Block

    3.0 (2 reviews)
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    Updated 1 month ago

    Services - H&R Block

    Accountants

    Current year tax preparation and filing

    Past year(s) tax preparation and filing

    2 More Services

    Audit and conflict resolution support

    Tax planning

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    Ask the Community - H&R Block

    H&R Block - Letter from the idiotic morons at H&R block

    H&R Block

    (6 reviews)

    I caution everyone against working with this company. My experience was unprofessional and…read moreunhelpful. The condensed version is that I went to H&R Block for one purpose: so that I could compare the results of my wife and I filing jointly or separately because this decision could have ramifications for my student loan payments. This task was too complicated for them. In early January, I met with a tax analysist at this location. I told her that I would need her to run our taxes jointly and separately. I was told that this would not be a problem. I wanted to get everything done early, so I uploaded my tax documents on the day that I received them. I had nearly everything uploaded by the first week of February. About a month later I messaged H&R Block. No response. A few days after that, I messaged H&R Block and reminded them of our January conversation. No response. In mid-March I asked for an update, and I was told they would be done by the end of next week. That did not happen. In early April I asked for an update. No response. This happened repeatedly. I finally went into the office on April 12 and I was promised it would be done that day. To H&R Block's credit, they did complete the joint return on that day. But they completely ignored the entire reason why I came to them in the first place. Two days before Tax they finally gave me the numbers for joint versus separate but did it in confusing and grammatically incorrect messages where I could not tell the actual final amounts. It took added prompting to get that information. On Tax Day I called H&R Block to see if they would get my taxes done in time. I was told yes. So, I sat and waited. At ten minutes to midnight, I noticed that they had requested an extension that was never communicated to me or approved of by me. They finally filed my taxes on April 17. It was incredible expensive and I was not offered any discount for the delay. I was never able to seek out the other consultations that I needed because of this. I understand that the people working there are humans and I do not want to discredit the human needs of the employees. However, I chose this company for the safety of a larger organization. I figure that if one person could not do their job, there would be more there to fill in the gaps. That is not the case. Even when it became abundantly clear that the person assigned to my case could not get it done satisfactorily and in time, the case was never spun off to someone else. I cannot recommend this location.

    I made an appointment at the Kodiak Island office on line. The day before someone called me and…read moresaid that office will not be open for two more weeks. So then I made an appointment on line for the Anchorage office. I had to fly over and take cabs to get to the location. I waited outside in freezing cold and no one showed up. I called the number on their door and it sent me to a call center that could not get ahold of anyone at the Anchorage office. This trip cost me over $500.00 and I never got any of the tax issues done. When I got back to Kodiak H&R Block sent me a survey asking how my appointment went. That's funny because the call center guy said I didn't have an appointment. The hub I had the appointment sent me an email asking why I wanted to come there when I live in Nevada. I have lived in Kodiak since 2019. These people and their computer appointments are very unprofessional. I still don't know why the guy didn't show up. Maybe got too drunk the night before and didn't wake up.

    H&R Block - taxservices - Updated May 2026

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