This place has become very problematic lately. I have a mortgage with them, and they recently…read moredeleted my auto pay. They called and left me a threatening collections message. When I called them on it, they said that I had never made an electronic payment which I had regularly for the last 8 years! After a couple of days and some bugging, they researched it, and finally admitted that it was their mistake. They said that they had deleted the auto pay information for another customer with a similar account number but deleted my information instead. If you ask me they get they need to get some new employees who can read numbers! Their employees are not trained very well and they treat the members like crap. I also have to wonder why an Alaskan based credit Union contracts a company in New Jersey to do their mortgage loan servicing this doesn't make sense to me!

From the owner: Global Credit Union gives you the everyday tools and support you need to make the most of your…read moremoney. As part of a member-owned, not-for-profit institution, members face fewer account fees and gain access to competitive rates on car loans, personal loans, business loans, and more. Real people are available 24/7 to help you manage your accounts. See the difference exceptional service can make for your finances start with a checking and savings account and grow from there. Serving Alaska, Washington, the Phoenix metropolitan area, California's San Bernardino County, Western Idaho, and all employees of the Department of Defense and their families. Insured by NCUA

I was a Northrim customer since 2000. The bank has become less for individual customers, and more…read morefor business. Hey guys, this kind of attitude bit subs in the butt. They built their rep on being customer service oriented, but you'd never know it now.

No matter what you go in for, they won't be able to help you. Or the person who can help isn't…read moreavailable for days. If I could give zero stars, I would.

The two stars are for the credit that they give and they're good about it. We have our car loan…read morefrom them and were told it was the cheapest bank in town but it wasn't for us, we continued using them even opening up a checking and savings account. The problem we're having lately is not being able to access our money when it's supposed to be there. It will show a balance on the ATM receipt but then you can't run the card or withdraw from the account. Also direct deposits went from being available right after midnight to possibly getting your money at 8:30 a.m. at the earliest. Huh? What if I am flat broke and need gas money at 4 a.m. so I can get to work? So we sit here at 7:30 a.m. waiting for money we should have. Sucks to be us.

I left Alaska and my employment at MVFCU a little over 12 years ago. I have kept my account open…read morethere because I use to think they were a very reputable and honest business. I don't feel that anymore. When I worked for MVFCU under the CEO Al Strawn, it was considered unacceptable for people calling in to have to wait on hold. Since the change with a different CEO, I have had to call in a few times and I have literally waited on hold for 8 to 10 minutes to speak with a customer service representative. Less than a week ago I called and a woman answered the phone but was in the middle of a conversation with another employee. She never even acknowledged that there was a person on the line. I said "hello" several times and finally hung up. I had to call back and wait on hold, again, to speak to someone. Recently I requested an ACH stop on my account which cost me a fee of $20. I was told they would put a temporary stop on my account until they received the signed one back from me. The next day I emailed them the signed copy they requested. Two days later, the stop did not work and money was, once again, taken from account. When I sent a message about it, I have been told they will have their Ecomm department look into it. I am still waiting for this to be corrected There have been so many errors with my account lately that I can no longer trust this credit union. I will be closing my account within the next month when I get things settled since losing my husband recently. What a shame for MVFCU to lose the high standards they use to strive for.

Matanuska Valley Credit Union is doing a lot of things right for their customers. Business to…read morebusiness this is one of the best financial institutions I've worked with and I've been in the auto business for 11 years. Thank you Mandy Tanner for all your help! ~Victor Montoya (Florida)

The staff at the Eagle River branch offer the best customer service one could hope for. They are…read moreknowledgeable, friendly and efficient. It is a pleasure to bank with this branch! We have 7 accounts and we, at times, require quite a bit of help. They are always happy to help us. And it's always with a smile!! Great bank!

Just woke up today to find that First National had debited my account for an Escrow Payment that…read morewas to be deposited into my account, not debited from my account. I sure hope they do not think I am going to pay any associated overdraft fees with this transaction. I do not even have a bank account with these people. I do not know how they have the ability to debit my account when they are to deposit the Escrow payment into my account. I would not bank with these people if they can not even get something as simple as this correct.

The people in the bank are nice enough, but this organization is one hot mess. They can't get their…read moreown accounts setup straight. I got fees multiple times because they screwed up how they were coded in their system. Each time I was assured that the accts were properly set up, but then it was a big fail. Their customer service group had the nerve to offer my half of the fees back as a refund for their own internal issues! I have no control over how they code the accounts. Now today, I find my mortgage statement doesn't add up. After a principal payment and a regular payment, my mortgage principal balance is unchanged. The transactions are in the running balance statement, but the end result after a bunch of adjustments in and out was that I have no progress on my balance after two payments. They couldn't explain it and will call Monday to talk to someone. The one business that can outdo the cable company in terribleness.

I've been with Wells Fargo for years and been to various Wasilla and Anchorage locations. This…read moreEagle River location is my favorite branch. It's a fairly typical WF interior and services, but the location is really nice and it's usually quiet inside.

Have been with them for many years. They have been great for loans, and other banking transactions…read more. I like keeping it local also.

Amazing credit union. VERY VERY friendly employees. Well trained too. I don't use them as my…read moreprimary bank as I have been with my other for a long long LONG time. However, they were very friendly when i came to them to refinance my car. The system was streamlined, quick, easy and the friendliest loan I've ever gotten. Thanx Mat-Valley. Ya'll are well loved by a lot of people in the Matanuska-Susitna valley, and everything good I've heard has held true. d:-)

I still recommend this credit union for checking, they are the best place to do personal checking…read morein Anchorage...by a long-shot! For a loan, they are terrible. TLDR: they did a hard pull on my credit, asked me some details, and then ignored me for going on 10 days now. 2 weeks ago: used the form on their website to apply for an auto loan on a vehicle that's lease was almost up. I get a notification from my credit monitoring service that a hard pull has been done on my credit. Few days later: I get a follow-up email from loan processor S.F. (on a Saturday) asking for more details about my car and when the lease expires. I email back 25 minutes later giving her all the details she requested and letting her know the lease was expiring soon and to please let me know if the time table was too aggressive. 5 days later: no response, so I send a follow-up email about the status of the loan. 3 days after that: my lease is up, I need the money, and I still have no response. I ask S.F. what I can do better next time to make the process go quicker. I don't know why I was ghosted in a down economy by my own credit union, it's sad and disappointing. Be aware, if you try to get a loan here they will quickly ding your credit, respond to you a few days later, then ignore you. At least that is the process that was followed here.

I came in over the weekend to do a debit card cash advance to pull out $10,000. I have a savings…read moreaccount with NSFCU but my main bank is USAA. I swiped my debit card and the bank teller told me my transaction didn't go through, so he tried again and then it said insufficient funds. I looked at my bank account on my phone and the 10k has been taken out of my account labeled cash advance NSFCU. Well NSFCU had no record of it and because it was a weekend no one was available to call. So I wound up walking out of the bank that day with 10k less. Tuesday rolls around and the CFO reached out to me and told me they have no record of the transaction and my money was lost. USAA has verified that the payment was made to the bank and it has already been posted in my account. So 10k just disappeared into the sky according to this CFO, never in my life have I heard a chief financial officer say sorry your money is just gone. What the hell is wrong with that guy. He told me to dispute the charge with Usaa which I did, and the day after I had 10k back in my account. But the money didn't come back from the dispute, NSFCU reversed the payment and sent me my money back. So they got the payment the whole time, but no one could see it or tell me where my money was. If that doesn't scare you away from this pos bank then idk what does. They have been reported to the FDIC and hopefully someone looses there job over there, 10k to some is a life changing amount of money. Absolutely unacceptable.