I do not recommend this place. You rarely get through to anyone at this facility, and if you do…read morethey don't pass messages along. Medications were not called in. Lab results were never shared. I had to call repeatedly to get any sort of results. I had labs done in September that I still haven't heard anything about, but it was urgent that I had them done since my numbers were much higher than the normal range for the liver function test. Dr. Robin gave me her personal number since the front desk is good for nothing, but you're lucky if she ever calls you back. It's Dr. Robin's responsibility to make sure these things get done, but she blames her staff. They aren't even open until 5pm like the posted hours state. They put on a pretty face with their office and promises, but all I got was false hope since they don't care about anything but money. The last straw was getting a final notice in the mail when I never got a previous bill. I'm glad my husband and I pulled our records from there. Hopefully we'll have better luck at a different facility.

I will start by saying that Dr. Poe-Zeigler, the sole physician at the practice, seems a very…read moreknowledgeable and caring provider, and I believe she has the best intentions for her patients. Unfortunately, the office and support staff at New Hope are a detriment to her business, and I would NOT recommend using New Hope. My wife and I were undergoing fertility treatment and we have a consult with Dr. Poe-Ziegler, then met with a financial counselor at New Hope to go over all of the anticipated costs of treatment. We proceed with several rounds of IUI, and along the way, experienced several disappointments. These include prescriptions not being called in on time, the office failing to call us with lab results, lack of information from the staff, and general incompetence. With fertility treatments, time is often important when starting medications or getting ultrasounds. My wife was continuously calling the office seeking treatment directives that were supposed to be given to us. You will have to be a strong self advocate here as you will be dropped off their radar. Additionally, we have several billing issues with the clinic. There are services included in the costs we paid to New Hope that we separately received bills for from Lab Corp, even though they were included. This took several more phone calls and my explaining to multiple staff members of their error, and was sometimes fixed and sometimes had to be followed up on as they were not corrected, even though the staff assured me they would be. The last straw, without going into more detail, came with yet another billing dispute, which was apparently misquoted to us by New Hope (yet another point to lack of information/transparency.) After inquiring and speaking to 5 different staff members at New Hope, all of which seemed less than competent enough to resolve this customer service issue despite the multitude of issues we already had, they all said they would get back to me, but never did. I (a male who knew absolutely nothing about fertility treatment before starting at New Hope) even had to explain some aspects of treatment to staff members, who work at a fertility clinic! Then they stopped returning my voicemails and were screening my calls. Eventually I was contacted by a Linda Frederick, was is apparently a consultant for New Hope, who again, failed to provide any resolution and never got back to me when she said she would. Unfortunately, the office here is not capable of successfully running a medical clinic, nor providing any level of customer service, which is a shame as we really liked Dr. Poe-Ziegler and wish her success. Hang around the employees talking for a few minutes and you will certainly catch on to their frustrations as well. Their are several family members working in the office too, which may make it hard for the business to make sure capable people are employed there.

I've been with vbogyn for 6 years and they've always been great! This past June I had my son and…read morethey were helpful every step of the way :) my c section was super quick and easy process. I couldn't have done it without them. Thank you to my care team at vbobgyn!!

I used VB OBGYN for this last pregnancy. We moved here when I was around 15 weeks pregnant and…read morefinished my care here. They have a rotation of all women doctors and nurse practitioners that you'll see, and I never saw the same one twice. I absolutely loved two that I met, Dr. Randolph and FNP. Javier. Both kind, didn't rush our appointments, answered all my questions, and it felt like they genuinely cared. I can say there were two that I absolutely disliked, from their condescending attitudes to their awful bedside manners. I thankfully never saw them again, and neither were on rotation for my birth. Dr. Butts, whom I didn't see during my pregnancy, delivered my baby. She was great. Very calm, and professional. I actually really liked her, and I'm glad she was the one who delivered my baby. I had a great experience. The front desk girls are helpful and kind, and though some were training, they immediately went and asked others for help when they weren't sure. When trying to make an appointment or reach the office, I wouldn't try calling after 4, because very rarely did I get someone to answer.

We used their services, fine transaction completed. We completed our last session closed out…read moreremaining debt. Mysteriously get a bill for something years earlier & now they are dragging their feet administratively when allowing us to submit paperwork to close service. "we didn't receive the paperwork", excuse. Seen this before, they billed our CC after they said they received our request to cancel service and would send us a refund check. Never received check. Called bank reporting suspicious billing behavior. Bank agreed, now just received another bill. Do not trust this vendor. Report fraud if you experience it with this vendor. My family frien and wife used their service last year and terminated it after they experienced similar behavior. Protect yourself!

From the moment we stepped foot into the Procreate Newport News locations, we knew we were right…read morewhere we were supposed to be. Dr. Bocca, Tricia, Angela, Diana, Vena, & all of the other amazing staff made us feel heard, comfortable, and confident with their treatment plan. We went through 2 IUI's & 1 IVF cycle - each step of each cycle we were monitored closely & never felt like we were alone. This amazing team gave us our miracle & we owe them all of the praise! If you are looking for an amazing place to begin your journey - this is 100% your place :)

I am forever thankful for Jennifer taking me at the last minute after a procedure I had. Very…read moreprofessional and knowledgeable!

I went to Jennifer for every-other-week accupuncture treatments during my pregnancy, and it worked…read morewonders! I was very (physically) comfortable during the majority of my pregnancy, even as I neared full term and felt huge. Jennifer was very reassuring and informative about what was going on inside of my body, and how my baby was growing and maturing every week. She also taught my husband accupressure points to help with discomfort during my labor and delivery. I highly recommend Jennifer to any one looking to improve their quality of life or pregnancy experience!

As soon as I walked in, Bobby Bones is on the speaker, country music is comforting! Not only that,…read moreit is very PG for a waiting room. I was greeted with a smile right away as I checked in and handed over my insurance information. I had already filled out all of the paperwork online, as well as what they sent me, which made it so simple. My appt was at 10 and I arrived at 945, I was in the room promptly at 10 with the nurse. She was very warm and friendly. I waited for roughly 5 mins waiting for the PA, which shocked me, everything was on time! The people that I encountered were very warm and inviting! I'm glad this place was recommended to me!

the billing ladies are very rude, and you can never get anyone on the phone. Some NP's good, others…read morenot so much. Really seems like everyone here could just care less and doesn't really give direct answers to questions. The Ob who delivered my baby seemed fine, was there for 10 minutes and left so she did her job. I ended up cancelling my 6 week PP appointment because this place is overall just a joke. Wouldn't use again for any future pregnancies

The office staff was wonderful but the hints that this wasn't going to be the best experience…read moreliterally started the moment I pulled into the parking lot. A "Best of Business" banner that's over 5yrs old still hanging up out front. And the proudly displayed typed word document advertising Ozimpic for patients at the check in window.... A main concern of mine is experiencing pain (I'll spare a lot of the details but we can not figure out why) Dr. HARDYS response was "have you tried having kids? That can help with Endo pain". What a dangerous and ridiculous suggestion. I have never been diagnosed with Endo or ever had a doctor suggest that's what I had. Just a slap quick diagnosis because I was unfortunately the last patient of the day and it was extremely obvious. Rushed out and he left the building before I was done checking out. Love that he got into his Tesla parked right next to me. Idk what the buzz is about this place but after 2 appointments I'm disappointed in my care, I have cancelled my appointments and will be looking for a more "with the time" doctor.

Dr. Hardy and his staff are amazing! I have been a patient for over 4 years and I can't say enough…read morepositive things about them. Throughout my pregnancy Dr. Hardy was compassionate and didn't mind the million questions a first time mom like me had. Even when I would call and freak out over something small during my pregnancy, they never turned me away and was always there to help. I recommend them to all of my family and friends.

This is an update after 5 years. They continue to be a 5 star from me. They are in the same…read morebuilding, but have an exterior entrance now. My appointment was set up in a timely manner. Checked-in and paperwork in advance was completed. My tech was a pro with over 20 years of experience doing bone scans. The GE machine they use is newer. Absolutely recommend Mid-Atlantic. Again as I said in my original review, not just for women.

I would give it 0 stars if I could. I've been pushed a side you can tell she doesn't care about her…read morepatients! I've been calling everyday to get my chart so I can be seen by a different doctor I'm 5 months pregnant by the way she said it was good idea for me to be seen by someone else because of my age (38) . I will never refer anyone to Dr Olds!

This was the worst experience of my life! From the very beginning it was like herding cattle. I…read moreasked to speak with my doctor 3 times and NEVER did. I was told the wrong amount of medicine for 3 days. When I called to ask about it the nurses didn't even know what to tell me. And 3 times my calls werent even returned! I wasn't told how well I was progressing throughout the process. I never met the surgical doctor like I was told I would. I had 9 eggs fertilized. 6 progressed. I went back to have 2 placed, expecting to pay to freeze the rest. It was never brought up. I call FIVE days later, I CALLED THEM, to find out about them and when I paid for the freeze only to be told they didn't make it. No explaination, just they didn't make it. I went in for my pregnancy test and expressed my emotion about how I don't feel like I was treated like a patient but more like a number. One nurse said that they hear that all the time. Another told me that they were understaffed and she was sorry. Not the place to be understaffed! Finally, all I recieved was a insincere phone to tell me that it didn't work and I wasn't pregnant. WORST EXPERIENCE OF MY LIFE. I would never go back there!

Dr Julie Rekant is truly an angel. She makes me feel so safe and comfortable. She was very patient…read morewith me when I had a full meltdown during a procedure and is always reassuring. I have also seen Dr Buchberg for a consultation and she was very nice as well. She explained everything really well and I found her very trustworthy and kind. I also love that the entire staff is women!

We were so disappointed and shocked by how rude and unprofessional everyone we encountered at this…read moreoffice was. Not to mention the absolute horrid care. My wife had two appointments and had to find another office after the first. 0/10