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I am not someone…read morewho normally writes negative reviews, but after my experience with Yodi and this business, I feel compelled to share what happened so that other customers can make informed decisions.
I purchased a package of laser treatments for my daughter's arms and lower face and paid for it in full in February 2025. After a couple of treatments, she also received a facial. Unfortunately, my daughter developed a significant acne breakout afterward, and we have been dealing with the consequences for over a year. She has seen two dermatologists and received treatment, but her skin has still not returned to how it was before.
Because of this situation, we had to repeatedly reschedule and cancel her laser appointments. On one occasion, I cancelled an appointment the day before and was charged a $100 no-show fee. Months later, when we returned for another treatment, we were told that it was her last session. I questioned this because I believed we still had treatments remaining.
Stephanie was helpful and took the time to review the account. She determined that we were entitled to three additional sessions and arranged for the $100 cancellation fee to remain as a credit on the account for future use. I appreciated her effort and left the credit with the business.
Based on the information Stephanie provided, I believed that we had three additional sessions available, along with the $100 credit. We subsequently came in for two additional sessions, so we believed that one session remained. When we returned, however, we were told that there were no treatments left.
When I questioned this, the owner told me that she would review the account and call me the following day. I never received that call.
The next day, I went to the business to resolve the issue directly. The interaction was extremely disappointing. I was told that management was not available and was instructed to leave. While I was there, Yodi did not have the courage to handle the situation remained in her office. I was told that she saw me on the security camera and called the office and tried to intimidate me and my teenage daughter over the speaker by stating that she was going to call the police. I was there to resolve the issue regarding the credit I was entitled to and the treatments that I had already paid for and believed were still owed to my daughter.
What was especially troubling is that I was willing to resolve the matter professionally and respectfully. Instead, I felt dismissed and treated disrespectfully, particularly given that my teenage daughter had already had a difficult experience. I was also disappointed by the way the situation was handled and felt that the business prioritized retaining my payment rather than fairly resolving the account.
There were other issues as well. On one occasion, I waited more than an hour for my appointment. However, when my daughter was approximately 10 minutes late on another occasion, we were told that she had to reschedule.
My purpose in writing this review is to share my experience and encourage customers to carefully track the treatments they purchase, the number of sessions they receive, and any charges made to their accounts. If you pay for a package in advance, I strongly recommend keeping your receipts, treatment records, appointment history, and payment records.
I am extremely disappointed that something that could have been resolved through a simple review of the account turned into such an unpleasant experience. Based on my experience, I believe the business failed to honor services that I had paid for, and I would not recommend it. I also plan to share my experience with the Better Business Bureau so that it is aware of my concerns regarding the business practices at this location.
