I hired Guy and Jennifer in November 2018. I read through their mostly positive reviews on Yelp, noting that not everyone could be happy and gave the benefit of the doubt when I chose to move forward with Guy and Jennifer. I felt resolved that the number of positive reviews was enough reassurance that I was hiring the right contractor for the job.
Guy came to my condo, providing me with what I believed was a very reasonable bid. After providing me with what I believed was a reasonable quote, I hired him on the spot despite the fact that he smelled of alcohol. He explained that he'd just gotten back from a camping trip and felt I couldn't judge him based on something we've all done at one point in our lives.
The bid was to paint my entire condo (walls, ceiling, trim, doors) and to close off 1 of the 2 entrances to my bedroom. Since I live out of state and was only visiting for the holiday weekend, I expressed concerns at my physical absence from the job site, but he assured me numerous times he would ensure my ultimate satisfaction. After flying home, I received text updates with photos almost daily. Everything looked great in text messages. I was more excited to see the finished product on my return for Christmas. I flew in on December 18th, making a visit to my condo the number one priority once I got off the plane. Guy and Jennifer were supposed to meet me there to do the final walk through before I sent them the final payment.
When I arrived, they weren't there yet. I immediately felt deflated the moment I walked into the condo, noting several splotchy areas on the walls and ceilings. Most of the trim was very light, the texture job not remotely close to the rest of the walls, bags of garbage left behind, and some of the doors weren't painted on the inside. The appearance of grit in the paint told me they painted over dirt/dust on my laundry closet door.
I called Jennifer to voice my concerns and Guy picked up. I politely explained the issues I could see. He said it was no problem and they would fix the issues on the 21st. Guy texted me on the 20th saying he's not going to be able to make it because his other job won't be done. The new date was supposed to be on the 26th. No call, no show. I tried reaching them both by call and text with no response. As of today, 1/19/19, I have yet to hear from Guy or Jennifer on either completing the work or giving me a partial refund. It's going to cost me another $1,500 PLUS materials to fix and/or redo what they were hired to do.
I would caution anyone considering Guy and Jennifer as their contractor. Guy is a great salesman and I made the unfortunate mistake of believing him. It isn't easy for me to write a negative review, yet my moral compass won't let me not. It's truly unfortunate that they overpromised and underdelivered. I'm hoping that one day they will realize that being dishonest and scamming people isn't the right way to do business, or a way to live. I'm so thankful that I was taught at a young age to be a good person. Not to lie, cheat and steal. I'm also thankful that I have the resources to pay another contractor to finish up the work and continue to pay a mortgage/taxes/HOA dues with no rental income. I want nothing from them at this point and I wish nothing bad on them, but I have no control over Karma. I would be happy knowing that they read this and change their business practices. Sleeping well at night is priceless...
In the event you do hire him, I caution you in these areas: Estimate on materials, purchase of additional materials/supplies (which were extremely excessive, and all paid with cash - all items could easily be used for other jobs or returned) and if they get proper permits. Lastly, do NOT pay them completely until you're 100% satisfied. I'm confident they will ghost you as they did to me. read more