Our experience with Gutter Pro started out well, with an estimate from a knowledgeable, friendly sales-person. It went downhill from there. When I called him back to say that we'd like to hire his company for the job I was told that I would receive a call the next day to get the job scheduled. This did not happen. In fact, I had to take the initiative to call because I noticed they had charge the deposit to my card, yet I had not received any commitment from them that they would do the work.
Fast forward to the day the work was to be completed...we received a call early in the morning that the lead guy who was supposed to bring his crew out to the job site had an emergency and had to take his wife to the hospital. Perfectly fine, things happen, I can relate. I called the number they left in their message to try and reschedule. I had to leave a message because nobody picked up. I asked for a call back and did not receive one. Again, I had to call back and follow up on my own to get the job rescheduled. They told me they could come out the next day at 10am. I said I'm sorry that doesn't work for me can you come in the afternoon. They told me that they couldn't really mess up the whole day like that. Excuse me?! I had already taken the previous day off from work so I could be there when the work was to be done, and they had messed up my whole day! They agreed to come in the early afternoon, after I told them I could be here by 1:30.
I arrive home at 1:45 expecting to find a crew working on the gutters at my house. Instead I find that the job was complete and they had already come and gone. I had received no call notifying me that contractors were arriving at my house and working on my property. I inspected the work and found that what was done did not match what was written in the scope of work.
I called the company to find out what happened. I was told: "Oh, you must have just missed them, the crew left probably 10 minutes before you go there." Fine if I had "just missed them" if the work they did was acceptable. It was not. I explained that the estimate stated that certain downspouts were to be eliminated/fixed, and this was not completed. I was told that my credit card would not be charged the balance of the quote until the work was done to my satisfaction...Great! I wouldn't expect you to do so in the first place! But this did not solve the issue of mis-communication from sales to crew, or the fact that I was not afforded the opportunity to know when work was being done on my property.
I would not recommend Gutter Pro to another homeowner. Should you find yourself in a situation where you do decide to hire Gutter Pro, for pricing or any other reason, be prepared to work harder than they do to ensure a job well done from start to finish. read more
