Dr. Law and his staff are my primary care providers. I love being a patient at this office. I am at…read morerisk for developing endocrine issues, and I like that the providers have the knowledge base to work with me to improve my health. I am a female in my mid-40's and overweight. I have always been given respect and support without any fat-shaming. My honest opinion and input matter when talking about my health. I am surprised that a previous reviewer feels Dr. Law was not using best-practice medicine. I have always been pleased by the depth of thought and breadth of information-gathering shown by Dr. Law and the NP's. I have had much more intensive lab work there than anywhere else I have been a patient. When I had a tick-borne illness, the nurse practitioner worked with me to ensure I was feeling better as soon as possible. My interactions with other staff have been positive. I have always been able to secure a same-day appointment when I needed one. I have never had any problems when having blood drawn. I have been able to contact the office by phone or email and my questions were answered quickly. I have seen other MD's in town who like to assure me that I am fine, rather than addressing actual issues. This will never happen at IthacaMed. I feel listened to, and Dr. Law and his staff are advocates for my health.

Dr. Law really hurt me. For years after dealing with him, I had tremendous depression and…read moresuicidality. When you have a chronic condition, your doctor can become your only hope, and Dr. Law really let me down. I felt hopeless and dejected. He was rude, callous, and disregarded my needs as a patient. He lied to my face, blaming my condition on factors that weren't present and lying about my lab results.

If you are having a colonoscopy done, be very careful that they "code" it correctly as…read more"preventative" and not "diagnostic." If it is coded as diagnostic, then your insurance will not cover the procedure and you will be out of pocket for thousands of dollars of medical expenses. This is what happened to me!

Was denied care at the urgent care walk in at Willow Ave. today 11/5/2025. The NP (Kristen) refused…read moreto see me as I had been seen for the same issue (chest congestion and cough) at the Hanshaw Rd. office two weeks ago. That is actually what I was told! I was then told that I could only be seen by my primary at this point (!?!?!?). Amy @the front desk (very kind) checked and my primary had no appointments until JANUARY! I was beyond angry. I demanded to see the office manager (another kind person) and she was able to get me a next day appointment with a Dr. Kuntz, he is not my primary GP. So, I was denied care because I am still sick?!?! I have been a patient at Guthrie for over 20 years and have experienced a sharp decline in practioner quality and availability for the past few years. I will be switching to another healthcare practice.

Dr. Mauri has been my primary care physician for over ten years and me and my family could not ask…read morefor a better doctor. Excellent in every respect!

This isn't regarding the Sayre clinic, but the Big Flats office endocrinology department. The…read morespecific provider is Rhonda Trusty, MD. All I can say is, don't trust anything this provider says to you. Get a second opinion. She has no care or concern about her patients at all, just the paycheck. Please don't put your health in her hands. And if you perhaps have already, do some research and verify her information.

ETREMEMLY POOR: I went to a heart specialist at Guthrie. He told me I had had a heart attack in…read morethe past and he would follow-up with an appt within a month. I waited a full month and heard nothing from him, so I called their office. The secretary gave me the run-around about why he hadn't contacted me. Then I noticed that he had removed all my heart issues that he said I had from the Guthrie portal records. He refused to follow-up. Fortunately, I had printed out some of the info he said was wrong with me, which I still have--but no other specialist will ever see that info bec he surreptitiously removed it from my record. I considered asked another dr in that dept to follow up on my care in his stead, until I found out HE WAS THE DEPT HEAD-- so there was no point in asking. I CANNOT RECOMMEND the heart dept at Guthrie (or any of its subsidiaries, as they have to report to him.)

I do NOT recommend coming to this ER. You will sit for over 2 hours before being seen then when you…read moreare seen they will take your history then make you go sit back down. This is the worst ER I have ever been too I'll give it one but in reality it deserves 0 starts

Primary Care physician Lauren Yee has treated me with the utmost positive skills clinical and…read morepersonal skills. She listens attentively, has good eye contact and in my situation she ordered lab work that confirmed a suspected diagnosis. In addition she noticed a symptom that I ignored and for which I am currently being treated by PT department. The reception staff was helpful as were other departments. The entire Cayuga computer systems would be my only negative as they are slow, department platforms don't communicate with each other and consistently having to RE-REGISTER personal info is absurd. Front desk welcome and COVID temp, stickers is equally unnecessary esp wi ongoing masks for everyone. Back to the important part, medical care is optimal in my opinion. Physical Therapist is equally well qualified.

75 yr old male had swelling in right arm. Primary physician recommended I got immediately to…read moreemergency room. Physician at emergency dept did testing and determined I had very elevated white blood count. Immediately started me on regiment antibiotics and had me admitted. I got very good medical attention from a very well intentioned medical staff. On looking back I have to say I was very well served.

Im 50 yrs old and alot of the times im not as proactive as I could be,when it comes to first time…read moreevents,I guess maybe it's because I don't know what to expect, or how things or gonna lay out after I leave the hospital. As far as the staff goes ,being young and knowledgeable is one thing but what's horribly lacking is the wisdom to be more proactive and discuss or address what the patient can expect post visits and not just (if pain persists and you feel like things are not getting better schedule a follow up with your physician,please sign here and your good to go). Maybe im expecting to much or is it just the generation.

Dr Robillard and her nurse Heather are excellent. They always listen to any concerns or questions I…read morehave. Dr Robillard explains everything simply and goes over her plan of action thoroughly.

The best, kindest family doctor we've ever had. Took superb care of my elderly mother for her last…read moredifficult years. Patient, thoughtful, intelligent, resourceful. Calls you up personally to deliver test results, advice, etc. Fantastic, caring staff. Practice is now closed, but we feel blessed to have her as our doctor.

I have been treated by both Dr. Gentry and Dr. Teves and have received incredible benefits with…read moreboth doctors. Osteopathy, with physical manipulations as in this office, is an art and field that everyone ought to experience and know about. Unfortunately many people do not. I had an extremely painful nerve injury last year which both doctors treated and I could not have recovered without their help and guidance. The office is lovely as well, and is in lovely Cayuga Heights. Recommended for ANY type of physical ailment - osteopathy works.

I've been taking my 21 month old son to Dr Gentry for 4 months and the changes in him have been…read moreamazing!! He was a tongue tied, colic baby who had torticollis in infancy and started regressing around 15 months old. Since starting care with Dr Gentry his development has rebounded and he's regained all motor skills. I highly recommend the excellent care Osteopathy Matters provides. Words can't fully express how grateful we are to have found the right doctor to help our baby.