We stayed at their Inlet property in Inlet Beach FL. Christmas Eve until the following Sunday. The home itself was very nice, comfy and large. Truly a very nice home. The problem is the people over it. John n Lauren Ohanlan, Mark Parish and Julie Ann Robinson. they are extremely careless with customers. We chose this property because they had a five star rating. However, they aren't forthright with taking responsibility nor being truthful concerning why they dropped the ball on getting the check in information to us before check in time. We continued to call, leave messages, send text messages only to have and automated service respond. Once info was given, they never checked in on us to make sure we got into the property (even after having to get Airbnb involved). It's just not good business and because of this I wouldn't stay here nor any property they are over. It was Christmas Eve and we were stranded. Airbnb, is a great company, they took care of us and their customer service is top notch A++++ read more