Every time I walk into a SHELL gas station after 11:30 PM, there's always an issue when I try to…read morebuy a lottery ticket. Even though NH lottery is 24/7 in these NH SHELL gas stations.
I walk in to SHELL, AT HARRIS RD IN NASHUA, the one nearly next to Exit 4 overpass, and the kid behind the counter says, "hi."
I say, "Hey, how are you, Can I get a $10 scratch ticket please?"
Devin: "UHHHH, I'M GOING TO BE CLOSING SOON TO COUNT MONEY, SO, NO. I CAN'T DO IT."
Me: "But you're clearly not closed yet, so you have not counted anything yet, and the store is still open for sales, there's people behind me, and I see you haven't started counting anything just that, so I can purchase a ticket... Right?"
Devin: "No."
Me: "Why? It's just ONE TICKET."
Devin: "No, I said."
Me: "Seriously? But why? The lottery is to be sold 24/7. It's one ticket, man."
Devin: "Like I said to you the first two times, NO! YOU CAN'T." And he bangs his fingers on the counter.
Me: "Wow. Ok, I'm confused as to why you have to be so nasty. I just want one ticket, then I'll be out of your hair. No need to be rude as heck to me. You have no manners, I cannot believe you have a job being this nasty to people." "So.....no on the ticket, still? You're going to push away ticket sales for no good reason except you'll be counting register money soon?"
Devin: "YUP. WHAT PART DON'T YOU GET? THE ANSWER IS NO. GET OVER IT. YOU KNOW WHAT? IF YOU DON'T LEAVE I'M CALLING THE COPS."
Me: "WOW? YOU'LL CALL THE POLICE BECAUSE I'M ASKING WHY I CANNOT JUST BUY ONE TICKET? I have a right to know why. You said you need to close SOON? You're not actually closed yet, but Ok. Let's do that. Let's call the police and your manager. Now I'm annoyed. We can REPLAY the cameras here and show them that I simply asked you to buy a ticket, I still haven't gotten nasty like you, and then when the cops leave, you can give me your Manager's name, too."
He proudly holds up his name tag, smirks, & says "Collette, Is my manager. My name is Devin. NOW BYE. YOU'RE NOT GETTING A TICKET. ANYTHING ELSE, you can buy, Fine."
He looks past me and takes another customer that needs gas to avoid me. The poor guy just needs gas for his boat. So I stay quiet, and move to the side. After the guy walks away, I say.....
Me: "Hold on, I can buy anything in the else in the store, except lottery, that makes no sense, now you're doing this to bust my balls. Matter of fact, let me go get my phone so we can show your manager how you treat PAYING customers."
He says, "You're not getting a ticket. Whatever." So I exit the store.
I come back in, I make sure he hasn't put a sign on the door.
But he's not counting any items or money, instead, he's now telling another customer the story about me. So I walk back in and ask him to put on the same tough guy act he just did for the last ten minutes....... this time for the camera. I tell him to go ahead and continue treating me like crap all because I asked to buy a ticket.
I have that video for proof.
DUDE FROZE.
I went home. After 45 minutes, I figured he was done "counting." I head back to the same SHELL on HARRIS RD.
I pull up, he's outside smoking, playing on his phone. I pull up next to him. I roll down my window.
I proceed to ask him if I can NOW buy a ticket. He actually thinks about it and says "no because you were rude to me."
I said "it doesn't matter that you were rude 5X during my 1st visit because I asked how counting the register money means I can't buy a ticket from the lottery?"
I say, "So it doesn't matter that you were acting so tough and really nasty BEFORE I went and got my phone?"
He said"Nope. I'm shutting you off from services." And laughs because now I'm literally begging to buy a lottery ticket!
He snaps a pic of my license plate and ignores me and goes back inside. I leave. I also have this long scenario on video too.
Shame on Shell for hiring IGNORANT, Manner-less, JERKS like this. I want THE CURRENT MANAGER Collette, TO ACTUALLY PLAY THE STORE VIDEO OF THIS NIGHT (June 9, 2018 at 4:21 am), watch it and listen carefully, because I was in no way rude or nasty to Devin like Devin was to me, and then you tell me why he can talk to me like that???? Why couldn't he just sell me the ticket and THEN CLOSE THE STORE AND DO HIS THING?? Instead of wasting ten minutes arguing with a customer?
That's ok, to be talked down to by your employee? And to push lottery sales away?
I will be calling the BBB along with the lottery commission and let them see my awesome videos! If something is not done about this kind of behavior, then double shame on you! Then I'll call corporate as well.
I work hard for my money and I should not be talked to that way after simply trying to buy a lottery ticket! I'm a paying customer and I will no longer go in ANY SHELL EVER AGAIN. AND I'LL BE SHOWING EVERYONE I KNOW MY VIDEOS OF HIM BEING RUDE AND NASTY AND LAUGHING ABOUT HIS BEHAVIOR! Nice employees, SHELL GAS. STATIONS!!