Here's the deal - if you're looking to see if Gulf Coast Mobility is a standup company, I'm here to tell you they are the real deal AND have gone above & beyond for me & my family. Hence, I have no doubt they will do the same for you!
Our story: With only a day to spare to find a mobility scooter for my 81yo FIL, who is hard of walking long distances w/ mild dementia, before our cruise was to take off after landing in Texas, I looked online & there was availability. However, with few ratings, I wanted to call to confirm they were legit & actually had scooters available, just in case since it was last minute. Tyler professionally answered the phone, patiently took all my questions, worked with his team to get me all squared away & even made sure I got the $35/day rate, which is their deal when renting over 4+ days. It was better than the rate that the cruise ship's offer, so everything was going peachy. He communicated with me on drop off details throughout the day, & promptly showed up & walked my FIL & hubby over the details of charging, folding & moving around in the scooter. Unfortunately, we had an issue with my FIL bringing an ID that was expired, which led to us not being able to board the ship. We're still devastated, but I'm writing this review bc Tyler kindly came back, showed us compassion, & offered to give us a refund. Although I know this review is long, I believe people like Tyler & their small family businesses deserve more business. They are a solid company with compassionate & communicative human beings. If you're looking for someone to take care of your family's accessibility & mobility needs in Galveston or with any of the cruises heading out of the area, give them a call. I trust they will not disappoint & will treat your family well. read more