I had the most HORRIFIC experience with DEBBIE JENNINGS and the GULF COAST CREMATIONS that I don't wish on anyone that is dealing with a death, especially if you are dealing with this company long distance. I live in California and my brother passed away in VENICE FLORIDA, Sarasota County in February 2018. I had to google cremation businesses, and had no recommendations so I just picked one...worst choice! Death Certificates were filed late and sent to me late... but I forgave that and much worse was that I paid extra for 5 people in a charter boat ( that her husband is the Captain of ) for 2 hours at sea to scatter his ashes. I Had one go between in Florida that was my brothers friend since I could not be there, and it took her some time for her to schedule the charter boat. Keep in mind, I was the customer, not her, I am the one who paid the bill. However, no one from their company when the meeting was arranged for the boat called me to tell me. No communication with me at all. If I would ha e known, I could have called her myself to find out what was happening. Long story short apparently the day was arranged without my knowledge and the girl kept calling to say she couldn't make it. I asked for a refund for the service I did not get it. They refused. I understood their time was wasted and agreed to them deducting the time for that charter boat ,But was still owed a couple hundred dollars for the balance despite that. It was never mailed. All of their reply emails have just been to blame this girl, and not taking any responsibility on their own. I wrote to them again in July asking for the balance with my address again, and again I wrote to her 9 days ago. Today, Debbie Jennings responded and said since the last email was 5 months ago, it is out of her hands to refund the remainder agreed upon..she only wants to keep blaming this girl, and will not refund the agreed upon balance for the service I pre-paid for. A death in the family, or of any kind is upsetting and shocking enough -and dealing with this company has further exacerbated my Grief. I'm sure there are a lot of good decent people out there, who have integrity. Please do better research than I did. I don't want to see anyone else go through something like this. I will also file a complaint with the better business bureau. read more