This company is OUTSTANDING!!! They did a great job installing, and showing me how to operate the…read moreremote, etc. They came back today, and adjusted the arms a little--super job.

From the owner: We take immense pride in being more than just a business we are a local, family-owned, and operated…read morelegacy dedicated to serving Venice's vibrant community for over a decade.

Ron L. installed my cage and screen years ago, so when it came to rescreening, they were my first…read morecall. I got some other quotes, but a screen is just a screen, right? Regardless, Ron L.'s professional approach at this stage led me to select them for the job, and I did. They sent an email on Thursday that read, "Great news, we'll be on your job tomorrow." Okay...that works. And then a crew showed up completely unannounced at my home that evening at 6:30 because they were there to measure the job. Umm...didn't the "office" send you the specs? No...that's why we're here. Okay, strike one, and I sent a message to Ron and another company representative, and crickets.... The crew came back on Friday, Saturday, and Sunday to do the job. It's a good thing I didn't intend to use my backyard space for what should have been a one-day event (according to Ron L. and every other screening company I spoke with). And then the crew left on Sunday. No notice, no final report, no review with the customer...just drove off. Then I checked out the work and found that they ran the screening from one side of the lanai to the other. Had Ron L. bothered with any quality checks, that may not have happened. But they didn't, so now I had to address it, and I did. The crew made excuses and said that's how they did "rescreens." The same crew came back out the next weekend, fixed the problem that I (not the company) found, and again...drove off with zero notification. Then, 2 weeks later, I received the final invoice. So, of course, I asked the question again. How do I know the work was done to any kind of standard? So far, I have had to address every issue with the company and its crew. Here I go again, and I contacted the company. Only then did someone who said they were the project manager reach out to me directly (first time) to address my concerns. It's at this point that I told the individual (I'll leave your name out of it, but you know who you are) that I was disappointed in the company's ability to communicate to me what was going on. Of course, I again addressed the crew's attempt to shortcut the job, and the response I got was "they're lazy." So here we have a project manager (who doesn't know what it means to manage a project) who is diming out their work crews. They're only lazy because you are an ineffective manager. They offered an apology and only then said they would come out to review the crew's work and thus do their JOB. I offered my comments as constructive feedback and asked if they were willing to offer any additional concessions (other than an apology and acknowledgement that they need to do better). The response I got was that the work was done. Okay, fair point...but I had to do YOUR job and inspect the work. Ron L. has a terrific reputation for building cages, and I will likely use them again if I ever need a new one or a rebuild...but I simply can't trust them to do my screens, especially when they hire out subcontractors and don't follow up on the work. They lied to me and tried to deceive me. I can hope they can figure out how to transition their build expertise into their larger business plan, and remember that the customer (read the one who is paying the bills) should be your primary focus.

If I could give these guys more than 5 stars, I would. I had very heavy damage to my pool cage from…read moreHurricane Milton last October and it needed to be replaced. I did my due diligence, got 3 quotes and not only were they the least, they offered the tear down at no expense if I went with them. Both other quotes had a 2k charge plus one of them wanted half of the contract price advanced to them upon materials delivery. And maybe that's normal but I wanted my insurance money to sit in the bank until the very last minute. RL Aluminum did a fantastic job and I couldn't have hoped for a nicer company to handle my cage rebuild. I highly recommend them.

After purchase customer service is not up to standards. We had a very strong odor coming from the…read morescreen. We wanted to know if there was any kind of solution they could offer us, and was told there was nothing they could do.

Shark Screen and Shades - Perfect Hurricane Screen Installation!…read more Incredible service from start to finish! The team was professional, precise, and punctual. They installed our motorized hurricane screens with remarkable attention to detail, and the pricing was totally fair. The screens look amazing and work perfectly - smooth operation and great protection. If you need hurricane screens, these are the folks to call!

Terrible sloppy job and overpriced. For what they charged he should have rebuilt themread more

Do not do business with this company!…read more After comparing their products with other companies last year, we decided to get A bid to put screens on our front door, our bedroom Lanai, and our living room Lanai. Our front door is a narrow opening due to the condo being built in 1972. The front door required one screen. Our bedroom Lanai doors have two sliding doors. Our living room Lanai has three sliding doors. When the salesperson came out to bid the project, he took all the measurements and later sent us a bid. We explained to him what we were trying to accomplish was that we wanted to be able to open all of our doors to get fresh air in the condo instead of constantly having to run our air conditioner. When we received the bid, the quote was over $1,300. We decided to go ahead and get the work done. When the installer showed up this week, we received a call from him indicating that the way that the project was bid would not work and we were going to have to pay an additional $400 Plus for an additional screen on our living room lanai door. We were told that the salesperson who came out to our condo made a mistake and bid the project wrong. CLASSIC BAIT AND SWITCH! If they would have bid the job properly and quoted us the higher price that they were now trying to hold us up on, we would have gone with a different contractor and product. It seems very curious to me that the installer did not notice the mistake in the bid until he had already installed the front door screen and the bedroom screen. Once they had installed those two screens, there was no way for us to back out because they had already done the work partially. I told the installer that upcharging us for a additional screen on the living room door when I was so specific on how I wanted the job done, was a deceptive and unconscionable business practice and I told him not to put the screen on the living room door until I had a chance to discuss this with his manager. Well, the manager called me this morning and was offended that I implied that this was a bait and switch. He basically said that his salesperson erroneously bid the project and that I would have to pay for the additional screen of over $400 to get are project done the way we had originally been quoted from the salesperson. He was unwilling to make any concession, in spite of this being totally their fault. He implied to me that the written bid that they emailed me, even though it was extremely confusing and wrong, did not mean that they had done anything improper. I explained to him that if the original bid had been correct I would not have done business with them. We would have chosen another company because we had a limited budget that we wanted to stay within. None of this mattered to him. The manager also implied that I should have known that the living room door was going to require two screens, not one, because of the size of the door. How am I supposed to know that are living room Lanai door was going to require two screens, when his experienced salesman did not know that? I owned and managed to a service business for 32 years. When one of my employees quoted something wrong, I just ate the difference because our business integrity was more important than a few dollars profit. Apparently, at Phantom unseen screens, their profit is more important than their business integrity as I was not offered any concession whatsoever on the additional screen that they claim was the only way to do our project as we originally wanted. In closing, I would recommend that you find another company to do business with. Phantom unseen screens may provide you with a bid, but they won't necessarily stand by the bid that they gave you to do the job as you requested. That was my experience. Choose another contractor.