Note: this review only applies to the professionalism of Emerald City, not the actual DJ…read moreexperience.
It started off fine with Dan from EC. I currently don't live in Seattle, but my wedding will be in Seattle. So I spoke with Dan over the phone, we even did a Skype session to discuss what musics I like, what uplightings I wanted, everything was going fine.
I was ready to move forward with Dan, so we scheduled an on-site visit. Because I am from out of town, we made the appointment two months before the actual visit. Then a week before the appointment, I emailed Dan to confirm, and he said no problem.
Guess what, the NIGHT before the appointment, after 10pm, I got an email from Dan's brother, saying Dan just realized he has another "engagement" at the same time slot the next day and couldn't make the appointment.
Now here comes my complaints:
First of all, if an appointment was made two months in advance, you work your schedule around it. I was only in town for two days to visit friends and family, and I made sure I stuck to my appointment, why can't you?! It'd be different if you have a family emergency, then I'd understand. But noooo, he had "another engagement". I was completely speechless when I read the email.
Speaking of the email, here comes my second complaint--show some respect to a prospect customer, at least CALL, APOLOGIZE, and say you can't make it to an appointment you made two months before. Not only didn't Dan have the respect and decency to personally call me, he even asked his brother to EMAIL. I wish I could copy and paste the email here, but I assure you that the email was not apologetic at all. It was just a normal email, stating Dan couldn't make it to my appointment the next day because he has another engagement.
Third and lastly, even after the fact, Dan didn't make an attempt to reach out to me, to again, APOLOGIZE. Sure I am just one bride and will only get married once, but I have a wedding planner and I make sure she will never recommend such unprofessional services to any of her other brides. Not to mention I have enough younger friends in Seattle who will eventually get married.
In summary, again, this review only applies to their professionalism. But ask yourself, if you are a bride, do you want to hire someone that's flaky? I think not.