Bad Customer Service. Waited 30 minutes for an employee while he was engaging in a casual conversation with someone who didn't end up buying anything. Guy had lots of attitude. In total it took around an hour for me to get out the door with a microphone from the back of the store. Guy who checked me out was on point though. read more

first reached out via chat on guitar centers website, there policy is if a store posts a used item for 799.99 thats it no negotiation.you have to contact the store via email or call. i have done both sent 2 emails no reply to either one, called the store spoke to a sales rep, who immediately put me on hold for 15 minutes and never came back to the phone, i then called back 7 times, they don't even answer the phone. i guess they have enough money, they don't need to sell anymore guitars. if i could of gave zero stars i would. thank you, guitar center, for absolutely nothing... read more

all of these reviews are from like 5 years ago, I would first like to say that I have been here 2 different times, and the staff are absolutely amazing, the customer service is incomparable to any retail store I've ever been in. these people are absolutely amazing. read more

If you really want a piece of equipment ... do the research yourself . Don't know what background the staff has here but it's not music or sound ... all they know is up selling Terrible read more

I went in to purchase instruments for my kids for band. They were out, but offered to order online for me. I was late on the ball (my fault), and told the sales guy that I needed the instruments by tomorrow, Friday. He said as long as I purchase the order through him right then and there, I would have the instruments delivered to my home by Saturday - provided UPS delivered to my address on Saturdays and they do. Too good to be true I thought, but let's go for it. I checked my order status Friday and the status on my account was blank (also the store rep forgot to add the clarinet reeds to the order but at this point that's the least of my concerns). Ok fine, so I checked again Saturday and it was still blank. I called the 1800# for Guitar Center and he informed me that it's impossible to receive a ground shipment within a day or 2 of ordering, and the store associate told me wrong. I shoulda known it was too good to be true but really, the associate shouldn't have even told me that.. I believe he just wanted to get the sale finalized. The rep on the phone told me my order hadn't even shipped yet, but should've shipped yesterday, Friday. He messaged the shipping guys and the shipping guys didn't know why it hadn't shipped but they assured me it would go out today. I asked since the associate informed me wrong and since they neglected to ship on time, would they please overnight it for free and they were able to do that for me, which is great customer service! Both the store associate and the phone rep were very pleasant but overall, it wasn't a very good experience and I probably won't have items shipped from them again. read more

This guitar center is really good. I'm typically not a big fan of Guitar Centers, BUT...these guys and gals here are not the typical GC experience. read more

You can go in there play the drums for a solid hour and nobody will complain even if u haven't played for a few years and your timing isn't to tight employees will always ask if you need any help with a smile even if they know u don't awesome place read more

I don't go to this store often simply because I can't afford to. Talk about being like a kid in a candy store. Staff has always been friendly, helpful, and encouraging without being too pressing for a sale. I've bought 3 guitars from this store (Celso talked me into it - dude is awesome ) as well as many other parts and accessories. It seems to me that the staff tend to let people explore on their own before they approach customers which I think is nice, so if you need something specific it would probably be best to approach someone and ask them rather than wait for them to come to you. It generally seems to be a laid-back atmosphere, with a lot to choose from and try out. If you go into this store with the intent to buy an instrument, you certainly will find at least one to take home with you. read more

These folks lost my guitar for after I dropped it off for new strings. They definitely don't care about customers. They eventually found it on the work bench, but it took them a few days. Never going back. read more

Awesome experience! We are newbies to the guitar. Staff was very helpful and personable. Also signed up for zoom lessons for my daughter. During the first lesson her string broke. They automatically sent a new one, free of charge! I didn't even have to call or ask! read more

As a budding guitarist, I visited GC to see what they had to offer. I was kind of intimidated by the grandiose selection of guitars they had there, but the staff was very helpful in finding something to start out with that wouldn't set me out a ton. Since then I've bought an Ibanez RG and a Epiphone Les Paul from Guitar Center. When I had problems with my Ibanez, they helped me get it fixed for free. It's nice to know that they follow up and service what they sell. I've never had discourteous service from them, and you can tell every one of the employees is amped up about playing, and plays what they sell. read more

GC locations are a musicians wet dream. Even if you are going in to get ideas for recording like I was, you may end up finding something awesome completely off on a tangent. I went to the acoustic room and picked up a Guild 12-string. I love Guild guitars... they play so much better than other models to me. Well... the 12-string was a heart breaker... a real nice playing guitar and sound. I made friends with it. Now it's on my bucket list! read more

Super friendly staff. Helped me pick out a guitar mowing I was new and didn't know anything. They didn't try to up-sale and were upfront. I will be back for any other needs that might come up. read more

Haven't been in guitar center in forever. I went in just wanting a basic pack of 12 strings. They had two people there. It took a 5 minutes before anyone even said anything to me. When I was able to ask for the string pack the worker looked forever and couldn't find them anywhere. After waiting about a couple minutes while the guy was still looking I said it was ok and left. I ordered strings online. Instead. It was a random weekday. It's really surprising the guy that works there didn't know where a simple 12 string pack is. Guess I'll continue shopping online. Not everyone is awful. Celso is always an amazing person to deal with. But that's like one of the few. read more

I stopped by here Friday night at 5 to get some picks and a plug in tuner. As soon as I walked in I was greeted by a friendly smiling face asking if i needed help. It can be very overwhelming when you walk in and see stuff EVERYWHERE. It's organized and clean but wow, there's a lot of money in there. I looked around at a little this and a little thAt and staff was there to help when needed. The staff I spoke to seemed educated in his profession. I would recommend them for sure! read more

Do you just delete any reviews under a 4 ?? Mine was. I was in there at least 5 times, where getting a question answered , or help related to a guitar was pretty much ignored by the staff in there. I didn't get any help. Decided I can go to better places than this, unless it's just to buy something you already know you want. read more