I haven't been to this guitar center in almost 18-years, not because I don't like them but because they are about an hour away from me now. I used to live in this neck of the woods and would visit this store frequently. Since we were in the area, I wanted to stop back in for old-times sake. The store was orderly and clean, and they have a great variety of instruments to choose from. I was actually looking for an Ovation acoustic guitar and they had one; unfortunately, it was a 12-string. The staff member that was working there pointed me in the right direction to find one though, which was great; thank you for that! I am interested in upgrading to a newer keyboard and noticed they have several Yamaha, Korg, Nord, Roland, Moog, and Casio options on display, most notably were the Yamaha Montage M8 & M6, and a used Korg Juno. I would have really been interested in testing out the Korg Grand Stage X or a Korg Kronos 88. They have a great enclosed room for some of the higher-end electric guitars ($2,000+) and separate room for the acoustic guitars. This is a great way to sample different guitars and really take in the sound to see if it's the right choice for you. I noticed that most of the new or higher end guitars are all locked to the wall hangers, so you need to ask for assistance if you want to try something out. Most of the lower end models and used guitars are not locked but also not setup or tuned. I sampled three Hollow body Gretsch guitars that I thought looked great, and they were out of tune and the action was wacky. Not the end of the world but I play all the time and when I'm trying something out and it's not setup properly I hang it back up and move on. I'm not going to spend $600+ on something that I have to spend time setting up or pay someone to setup. I also noticed they were selling an EVH Wolfgang Special for $1,200 but it was missing its chrome nut locks, Yikes! A new set will cost you about $20. I ended up purchasing a D'Addario Reflex Capo for $22. I've never had one of these and always wanted to learn a song or two using a capo. This one is durable, adjustable, can be used on electric or acoustic guitars, and has two built-in pick holders which is great. All-in-all, it was a great visit and I would definitely shop here again. If you are a newbie to buying a guitar, I would recommend bringing someone with you that has more experience to ensure you get a guitar that is setup and is worth your hard-earned money before you go all-in. read more

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I've never been to this guitar Center it's pretty big and has a lot of guitars to choose from. The only thing I was disappointed is it didn't have any stickers or patches It had a few posters but the one by my house has some really cool stickers. I noticed this place gets bad reviews but we had a good experience but we only bought one small item. read more

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mely Disappointing Customer Service I came into Guitar Center ready to spend around $2,000 on two QSC K12.2 speakers. Marcus helped me initially and was knowledgeable, professional, and willing to work with me on a bundle and hydraulic speaker stands. I came back a few days later, but Marcus wasn't there. I spoke with another employee, who brought over the sales manager. After explaining the situation, the manager contacted Marcus and confirmed what had previously been discussed--but still refused to honor the arrangement or work with me on a reasonable solution. What was most disappointing was the manager's attitude. He was rude and disrespectful, and I left feeling like my business simply wasn't wanted. I understand a store doesn't have to match Amazon's price. But there is absolutely no reason to treat a customer disrespectfully, especially when they're prepared to spend $2,000. read more

Many many guitars!! Plus a lot more... During my visit on a mid weekday, I found this location to be quite busy. I had brought in one of my guitars to see they would give me for a sell offer but due to the line at the sales counter, I took the next 30 minutes to peruse and play the inventory. I was able to get some help, the sales person gave me an offer and also helped me look at a fancy Gibson SJ 200 but not today! They also vary percussions, pianos live equipment and have a lessons area. Cool place, be back again when I'm ready for a new acoustic guitar. read more

Guitar Center - Gibson, yes please! - Musical Instruments & Teachers Near Me - Orlando, Florida

We enrolled our granddaughter, who has a learning disability, in lessons at [Name of Guitar Center / Location]. Before starting, we explained her needs and even invested in an electronic drum set to support her learning. Unfortunately, the instructor did not adapt their teaching, show empathy, or demonstrate concern for her progress. Despite her lack of progress, no one from the store ever contacted us to discuss adjustments or alternatives. If the instructor felt unable to teach her effectively, we should have been notified. Instead, lessons simply continued with no benefit to the student. When we stopped sending her, payments continued to be withdrawn from our account for months. At no point did anyone reach out about her absence. When I requested a refund, I was told none would be given since "notice" was not received. When I mentioned contacting corporate, I was told it would "make no difference." This experience makes it clear the priority was collecting payments, not supporting the student. Families -- especially those with special-needs children -- should proceed with caution before committing to lessons here. read more

I went in to get a new amp and restring my guitar and got help from Buddy. He was super nice and helped me find better more appropriate strings as I am a beginner and fixed the nut which had fallen off in my own attempt at restringing it. All the staff are really chill and good at what they do! read more

I took my guitar into Guitar Center on South OBT and had the pleasure of meeting one of their repair technicians, Dio. I explained the issue I was having, and from the very start, Dio went above and beyond to carefully diagnose the problem and immediately begin working on a solution. His knowledge, professionalism, and attention to detail were impressive, but what really stood out was his attitude -- friendly, patient, and genuinely committed to helping. His work ethic was beyond 5-star, and it showed in the care he put into my instrument. As guitar problems come up (and they always do), I'll absolutely be coming back to see Dio. Guitar Center is lucky to have him. read more

Save your time and shop elsewhere. I have no idea how this place stays open. Everytime I visit, employees are nowhere to be found. Nobody to help you find something, no experts to give their advice, nobody to even checkout your purchase or take your money. Today's visit, I just wanted to try some new drumsticks. They are all located behind a counter with a chain up that says "employees only". I choose sticks by pulling them off the shelf and trying them out to see what feels right, can't do that here!!!! Even if I knew what I wanted, I can't find anybody to get them for me!!!! Also two cymbals on a rack that are identical, but vastly different prices, nobody there to explain why?!?!?!?!!???!?!?! read more

This shop has a large selection of Jackson's, Ibanez, LTD, and a good amount of the big name guitar makers. There's a room of vintage electric guitars, all very nice, and the usual used gear. As far as acoustic guitars, there is a big selection but I saw a lot of guitars in bad shape here. There's also a Taylor room. Finally, lots of amps and other equipment, which make this shop a larger than usual shop. A nice place to visit. read more

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WOMAN IN THE MUSIC INDUSTRY BEWARE. EMPLOYEE WORKING AT FRONT DESK WAS EXTREMELY CONDESCENDING, DISRESPECTFUL, RUDE, & MISOGYNISTIC. Would give this location 0 stars if I could. I am pretty sure his name was Gadget. I cannot believe the disrespect I just experienced. I am a professional woman & artist in the music industry that tours across the entire country, writes for large artists, and has released on major labels. I have millions of streams on my music. I am also a GC pro customer because of this. Clearly the employee does not know that, but knowing that shouldn't change how I am respected when I ask simple questions. I am a very kind person and was excited to come into GC. I could even begin asking my question, he met with me with a f*** off attitude and raised his eyebrows at me & said "...can I help you..???" as if I was a burden to him & he was over dealing with me before our interaction even began. As I began to ask my questions, he met me with condescension and talked down to me like I knew nothing about mics when I do as if I was stupid. At one point I had to even correct him because what he was telling me was illogical. He tried to convince me that I needed to pay for a TWO THOUSAND DOLLAR shock mount for a $250 mic. Then when I asked about completely different products that I also had come to purchase that also were mic related he looked at me rudely and said "That's not how it WORKS." & at this point I had enough and began to respectfully stand my ground. Once he knew I knew what I was talking about he directed me to the item. I am so upset at how I was treated that even though I had items I came to purchase, I walked out of the store empty handed because I felt so uncomfortable interacting with him agin. I can't morally give my money to him after being treated so terribly. I have no idea why I was treated this way. As an avid GC customer, I am so disappointed and saddened to be treated so terribly and to be treated with such blatant sexism. It is troublesome to me that GC has chosen someone like this to represent their company as their main front cashier for people to connect to. I will not be using this location ever again, & I can't confidently say I will be using GC for future industry purchases after this terrible experience. Sweetwater & amazon will be where I purchase what I needed. read more

BE AWARE... first off I'll say the staff was helpful and generally friendly, as a bandmate and I bought two guitars. However, it was the practices at purchase and the poor advice given to another young boy buying his first guitar that has me taking my business to Sweetwater. I found a guitar I really liked and decided to buy. Guitar was priced at just over $1100 but at the counter the salesman told it would be north of $1500 for my total. When I paused and asked why, he said "Oh Im sorry I forgot to ask, would you like the additional insurance?" I gave it the benefit of the doubt in the moment but I started watching a little closer. After declining the insurance the price came down but we're still about $40-$50 more than I had calculated with taxes. I looked at the screen and there was a charge for something else underneath it. When I asked about it, it was a soft shell case built into the price at previously mentioned $1100 but somehow was contributing to an extra $40. I, again, balked at this new, unadvertised price and the salesman took it off, bringing the total amount owed to exactly what it should be with Florida sales tax. By the way, I did get the soft shell case but it was clearly used and dirty. Two hours later... My bandmate decides on a guitar to buy. We go to the counter, and the exact same situation happened. Right out the gate the price is a good 20% higher than what the sticker price says and asked about it he immediately gave the same line "I'm sorry I forgot to ask, would you like the additional insurance?" I do not know if this is Standard company procedure or just one man, but I will not be around in the future to find out. As for the advice given to the young boy, I overheard the young man ask the salesman if he could have The Guitar "set up for a beginner" and put on .10 gauge strings. The salesman then seemed to discourage him from doing so, saying "it's already setup" even though every guitar player in the world knows it will make it easier on a new student so it doesn't hurt their fingers as much. I did step in and explained this to the salesman who admitted they were likely the heavier strings and told the the young boy and his mother "I mean you could but our luthier is gone for the day and it's gonna cost you over $100." I don't know what the angle was in saying that but it sure doesnt give that kid an easier path to learning to play. read more

chris was a really helpful and kind employee very professional, made the visit a lot faster

Of course, this is a big box chain guitar shop....so., you'll have to take that for what it is....but, lately these guitar shops have been getting pretty sparse on inventory, this one however still has a nice selection of inventory that is far and away better stocked than the other competitors in town. This particular visit I was in the area and just stopped by to browse; their guitar wall was full, plenty of amps, and a ton of pedals.....so long as you are looking for common equipment that is somewhat on the trend (which is isn't case with all of these big box shops): in any case - worth a visit if you want to check out some new gear. read more

The staff is friendly and knowledgeable and haven't ever talked down to me as a new guitar player. They've always been invested in helping me find what I'm looking for and seem genuinely excited about my purchase. Rooney was specifically helpful about a guitar exchange and helped me get a guitar that would work better for me! In a world where shopping online is always more convenient, I'll return to this store for friendly service and support. read more

Do not come here if you play the drums, this stores drum station is in terrible condition. A large majority of the staff are either slow or rude. I have had to wait behind a single customer for over a half an hour multiple times I've been here. You're better off going to a different store entirely than coming here if you play drums. read more

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When it comes to purchasing equipment or anything Guitar Center sells. This is the store you want to Go to. It's worth the drive. Marcus, and Red who's one of the store managers, These guys go above every time. I now only shop with Marcus because of his Honesty, knowledge, and customer service. I make sure to connect all my peoples with Marcus. I have great quality equipment. When I have an event I get tons of compliments. This store is well organized, and the experience is just what I need to make a purchase. Go there and see for yourself. Especially when my guys working read more

Do not listen to the advice of the store employees they speak as though they have a lot of knowledge and in a matter of fact tone to me when they do not have any real experience or knowledge. This is a warning. To be a good member of the community I called them to inform them of an issue with the EV ZLX15BT. Bluetooth speaker. I explained to the sales man that the speakers Bluetooth was an older protocol and is very sensitive you can not be more than 20' away or have anything or person in between it. He said there is nothing wrong with this product I have been selling it for years sir! Well it was just released a few months ago and he is a liar and idiot! Again do your home work call a pro at another company or even this one but the employees here do not know what they pretend to know! I am a drummer, look up my name. read more

Excellent customer service. Preparing for a big event this weekend, they set us up with rentals speakers base mikes everything we need and Red the manager was awesome. He spent a good hour with us and went to the back multiple times to find stuff. Grateful!! read more

This guitar center definitely needs a management change or swift kick in the ass! Service is horrible regardless of whether you are in person or on the phone. for instance there was one person working the counter and it took roughly 40 minutes to get a question answered and there were 4 of us waiting for service. I called this store 4 times in one 90 min period and 2 times they answered and quickly hung up right away(yes, i could hear you briefly so it wasn't system related - more like training to stop the pesky phone from ringing) and the other times they put me on hold for 25 mins after transferring me to another dept. so i finally bailed. Horrible horrible horrible. I am a long time GC customer and have been in many GC's across the US. I sincerely hope this review is taken seriously and the company tries to pick up their game at this store! it's embarrassing boys. read more

Spoke with an employee named "Red" on the phone. He helped me understand how I could best go about finding a microphone that was right for me. He was super helpful and friendly. Really glad I had the priviledge of speaking with this guy and I hope guitar center finds ways to keep and incentivize people like this to continue working there. read more

Ordered a used guitar online from this store. Before I ordered I messaged the store with some questions. No response. I waited a few days and called. No one answered the phone. This was on a Monday afternoon. I took a chance and ordered the guitar. It arrived at the local Guitar Center and the electronics did not work. No output to an amp. This guitar was advertised as being in "great" condition but wasn't. read more

The WORST CUSTOMER SERVICE!!! Run away from this place! I decided to do vocal lessons , the agent told me it will be a promotion instead paying $210, will be $78 for the first month. I spoke with a manager and he said they don't refund the money back and he said was a missed understanding of the agent who doesn't knew to explain. So I ended up paying for that. NOW, my last class coming this week, I noticed they enrolled my card on auto pay without my permission and guess what ? The manager is refusing to give my money back and I DID NOT AUTHORIZED this auto pay!!!!!! It's a completely absurd!!!! Do not do business with this people because they will steel your money without your permission!!!!!!! read more

I asked for refund of charges for classes I had not used. I was not going to continue. The manager talked giberous about I had to cancel. So I canceled and she still would not refund my money. BS. They stole my money. read more

Always Class service at this location. Jason was particularly helpful and informative about my interest in the different variety of gear. Thank you! read more

Lazy and incompetent staff cant keep online inventory accurate. It is a gamble to order anything online and pick up at this store. Your order will get canceled and your money refunded weeks later. Absolute clown show. read more

This place is a complete rip off when you're buying the product they tell you you have 45 days to return them but once you do try to return anything they come out with a lot of excuses saying that because of this and that other issue they will not be able to return the product. read more

Overpriced, uninterested employees, awful selection, and it will say they have stuff in stock online but that just means that they can order it for you. No real way of checking the store inventory online even though it says that's what you're doing. read more

I went to the store because I wanted to pick up a cheap $10 part for my stereo. I should have been able to run in and out. There was only one person on the floor (ie no one at the registers) and so many customers waiting for help. One customer waited patiently and I decided to wait after him. Other people kept interrupting "to ask quick questions" without any concern for those of us who waited. The employee was frustrated and kept answering their queations... BUT it was UNACCEPTABLE to have us continue waiting. Simply say, "I will be glad to help you as soon as I get through these other customers. AND GET SOME HELP FOR THIS STORE... someone should always be at a register... 2 registers but no one working them. read more

My daughter had her drum set lessons at Guitar Center and she really learned a lot from his drum instructor. She plays the drum sets like a Oo now for just few months. read more

A guitar store that doesn't have anyone that works there who can replace a guitar string. Was asked to come back 3 days later when the person might be able to perform the most basic feature of a guitar store. Ridiculous! After waiting for 15 minutes for someone to assist us and after asking another employee, we're told that no employee in the store can replace a string and to come back in three days. Did I say RIDICULOUS! read more

Visited recently and purchased a new guitar. Staff was so incredibly helpful and kind. They quickly and efficiently resolved an issue I had with an online order, and were eager to compensate/correct the misunderstanding I encountered. Thank you so much! Will definitely not shop anywhere else for my needs in the future and can't wait to visit again. read more

The guy that fixes the guitars, Buddy, is very honest guy! I thought my guitar needed a total adjustment after checking it in on luggage compartment on the airplane from my trip from to Brazil to Orlando, because the strings were touching the frets, but he just used one tool to adjust the arm and my guitar was perfect again and he didn't charge me anything! Saving me $50 bucks. I give him 5 stars () When I returned again to buy around $1000 worth of equipment they didn't give me any discount. Which the competitor would've give me at least 10% discount (Believe me, I asked!). For that I would give 3 stars () But definitely, the atmosphere, lighting and the whole vibe of the store is much better than the competitor. read more

Guitar Center - Guitar Center - Musical Instruments & Teachers Near Me - Orlando, Florida

Today I took in my Ovation Guitar to get the action lowered. The luthier Buddy did and amazing job and was so fast. While lowering the action he even taught me a few things about guitar that I can now apply myself. Thank you Buddy and Guitar Center read more

I placed an order synthesizer from this store online and they have canceled order twice even I received a confirmation email. I called the support and they said it is already sold and couple days later they had same one on website and ordered again and they canceled again. Can not trust the website and store. Bad experience! read more

As is company practice now everything over about 500 bucks is locked down. Which is fine. But when nobody ever checks on you to see if you want to look at anything what's the point? Also the actions on many of their acoustics made them unplayable. Comically high action on the D18 I was looking for. You could tell looking at the necks that most were a simple truss rod that needed moving. Would not come back. read more

Let's see how far I get through this review before I actually receive help. I have been here for 15 minutes already. No greeting walking in and so we headed for the drums. Hubs and I found the item we were looking for and all he wants is a price check and to purchase some items. He is patiently waiting and I feel that someone should have come to check on us and say that they will be with us shortly. Has that happened? No! I don't know if these people are lazy or what but they need to get their act together. Oh wait..somebody has come....that only took forever....I just let him have it. I'm sorry and that's not me but I have never. Your two words of the day Guitar Center? Customer service. Ever heard of it? If not, brush up on it and learn before u let paying customers walk out the door. I still can't believe I almost wrote this entire review before I was acknowledged. That's a shame. read more

I had a much bigger expectation of this place than what I encountered. The Guitar Center in Nashville is staffed with knowledgeable musicians who listen to your needs and make suggestions. The staff at this location on OBT listen to nothing and have no interest in helping you find the best fit for your needs. So a very disappointing shopping experience at this location. read more

Drove forty minutes to this store to trade in a drum set because the Winter Park branch near me didn't have any room on the floor for a trade in. After getting a trade in value at the WP branch I was surprised to find a different value at this branch. However, the fantastic staff at this location accommodated me and helped me get the value I wanted. Dean, Natasha, and I believe Ryan- the customer service manager- were all extremely helpful and nice. They worked hard to help me with my trade in issue and I could tell they were not going to let me walk away without being happy. Their excellent service was definitely worth the forty minute drive. I walked out of the store with my old drum set traded in and a brand new set in the box. The staff was more than happy to help me load my drums into my car. On the other hand this was a nice guitar center. The store seemed considerably larger than the winter park branch and it is definitely roomier in some areas. The drum section is smaller than most guitar centers I've been to but they have a good selection of drums and as mentioned, their staff was fantastic. Overall a great experience at this store. If you're in the area for some instruments make sure to stop by this location. read more

It takes forever to get help!! This is the third time i go there and nobody is available to answer my questions and if you want to pay that would take you another 10 min!! Not coming back! read more

Where do I start I walked in looking to get my nephews guitar tuned I ended up leaving with a used Washburn and had it tuned up and new strings put on by Buddy (he's awesome by the way) I can't forget about Tony he was beyond helpful answering all my questions and explaining to me the differences between guitars for my nephew. Long story short I'm DEFINITELY COMING BACK AND RECOMMENDING ALL MY FRIENDS TO STOP BY read more