My father has previously purchased a piano from this location. They also sell these pianos at Costco and that's where my father snagged the deal on my sister's baby grand. She loves her piano and she recalls visiting the store countless times with my father and the salesman in the store - gentleman with a British accent- was kind and encouraging her to try different pianos so she can have a feel for the one she liked. It was after these trips to the store that my dad bought her the baby grand. It's been a few years and my father wanted to gift her a grand piano as a gift for starting college. I went with my sister to the store so she could try out the different pianos and get a feel for which one she wanted. The salesman/owner there was surprisingly hostile and rude-tempered. We did visit the store after spending the morning in the gun-range and weren't looking that sharp but we didn't walk in with rags on either. He approached us offered help, we told him we were looking, and his response " Oh you're here to look well I'm here to sell." in a very condescending tone. When we began to browse, my sister started playing Beethoven on a grand piano and he started yelling in his office over the music, making every attempt to make us feel as uncomfortable and unwelcome as possible. We will be looking into other piano distributors for my sister's gift, I get nauseated just thinking about how my father gave his well-earned money to that uptight prick.
Note to management: You are neglecting and making enemies out of a strong potential customer base. Not smart for any business owners looking to thrive. Remember we were one of those customers that bought FROM YOU. We were at one time allowed to come in and try the pianos. We didn't buy one the moment we walked in, but we still bought one at most a year after numerous visits. You need to lax up on your ridiculous uptight hidden "no piano playing" policies. If you can't play the damn thing, why the hell would you spend thousands of dollars on it?? ABSOLUTE NO logical sense. read more