Very cool store & I got to try out a drum set! Lots of selection of all kinds of instruments, from drums to keyboards to guitars, plus apparel for the musician. They also buy & sell used gear. read more

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I placed an order for two Gibraltar 9000 Cymbal stands, a gift for my son. I called and spoke with a manager at that store to confirm the order, and that the two stands would be shipped together. Upon receiving the package, I found it did NOT contain what I had paid for, but instead an old generic cymbal stand in poor condition, and a low end Gibraltar stand. It's clear this was not an accident, and that some internal theft has occurred, as we received generic hardware. The store manager will not address the issue, leaving me to contact their corporate office. They sold me a 9000 series stand, sent a 5000 series, and wont provide any discount for their mistake/internal theft problems. Awful store, awful management, avoid this location for sure. Too bad since this is such a great market, but its just not worth the risk, especially given the sketchy staff. read more

I have been going to this Guitar Center for a few years and honestly the service is hit and miss. The most recent time I stopped in, I was trading in a pair of monitors. They were clearly understaffed and it took a good amount of time to get helped. The staff wasn't great if I'm being honest. Very quick to get me out the door. Nothing that they did that stood out as horrible or bad, just really lacking the personal customer experience that you would want. If I were somebody coming in, really not sure of what they wanted, I don't feel like they would've helped me understand what I was looking for or make the best decision for me. read more

Solid in terms of attention, knowledge, professionalism and inventory. Solid in terms of attention, knowledge, professionalism and inventory. read more

I love Barrett and the boys! And I didn't even realize David is the store manager! You know why? Cause the dude is right in the mix of it working along side everyone else and not watching them work! THAT is how American businesses use to be run. read more

I was there Saturday for guitar lessons. After trying to ask multiple employees for help for about 10 minutes I was finally point in the right direction. After waiting 15 minutes in the lessons room I was informed the person teaching was no longer with the company. I was given two options: come back at 1pm when the other teacher would be in or change the date. I decided to come back at 1. After coming back and waiting another 30 minutes in the lessons area I decided to call it a wash and go look at equipment. While looking at the guitars I was asked multiple times if I needed help which was odd because while I was waiting for the guitar lessons employees walked passed me and didn't ask to help me. There was even an employee that came into the lessons area checked the computer made eye contact twice and didn't ask to help me. I won't be back, I wanted to learn guitar but this experience put a sour taste in my mouth. I would recommend Guitar Center for buying equipment but not for classes. read more

Barrett (the manager) is so wonderful to work with. He helped me with an insurance policy filing and was able to get me squared away. He went above and beyond, would gladly return to him with my business. His sales associate Jake is also wonderful to work with and chat music with when I'm in the store. I can't recommend these guys enough! read more

Awesome place to walk around and try out different instruments. All workers took time to answer any questions and let people demo the instruments they wanted to try out. read more

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Employees were super helpful and the selection was amazing. Loved their platinum room

went to trade some gear in and it was okay but one of the associates who helped me out was a little bit disappointing. It was pretty apparent he was trying to get me through as quick as possible which is fine but he told me "I have a vacation coming up today so right now I just don't give a f*** about anything right now." Made me feel pretty uneasy about my transaction. I get not feeling excited about being at work but that felt pretty unprofessional. read more

Guitar center sold me a device with no power cord when I purchased the power cord the device would not power up. by the device being Scratch And dent There is a no return policy The employees at this location knew that that device did not work and sold it anyway read more

Right now I seriously wonder if these guys want my business. i have been trying for three days to get ahold of the Roland rep because I am extremely interested in one of their products. While the sales people are very nice, the Roland guy never calls me back and I can't tell you how long I've waited on the phone for them to page him to no avail. I live three hours away and want to make sure they have an item in stock before I drive all the way down there. read more

This is a great place to get your music fix. There is a large selection of new and gently uses guitars. With all our Christmas shopping done, we decided to stop by to pick up some guitar strings. I enjoyed listening to everyone testing out the instruments. My husband walked in and said, "I'm home!" He played several guitars and keyboards. read more

Guitar Center - Christmas Colors - Musical Instruments & Teachers Near Me - Nashville, Tennessee

I've been buying guitars at guitar center since 2006 and the Nashville GC on Thompson Ln. is unlike any other. They have the BEST customer service. Barrett and Sean helped me out with an exchange of some pedals for a new Strat. It was on sale for Memorial Day weekend and I bought 2 years of gear coverage then they threw in a free hard case. These guys were super knowledgeable, super friendly and every employee worked together like the 92' dream team. read more

Guitar Center - 1992 USA Olympic Dream Team (Staff at Nashville Guitar Center) - Musical Instruments & Teachers Near Me - Nashville, Tennessee

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Patrick is the man! Big help, knowledgeable and personable. Highly recommend you head to this location and speak with him!

Fatt Melton, thank you for your help. Not sure why it has low starts but the few times I have been here we have had good experiences. They are always busy and I don't blame them, but they staff I have interacted with have been nice and helpful. They have a lot of stuff! And I think their guitar room it's pretty awesome. You can ask the staff to let you play and test the guitar. They have drum and bass sections as well, but we go there for guitar stuff, ha! Their bathrooms are clean but I can't recall them having a changing table so come at your own risk with kids, even though I saw a few more around that day. They have a big parking lot so plenty of space. You can ship things to the store for pickup too. So if you have music needs, guitar center is what you need. They'll help you. read more

Super helpful staff. They helped me restring my guitar after the repair place was closed. Thanks again!

Barrett is absolutely the best! Super knowledgeable and knows everything about every item, every guitar, every amplifier, every everything in the store. Plus he's the nicest guy on the planet! read more

The customer service I was just provided by Knight was exceptional! I needed some paperwork from 3 months back and he was happy to assist without any hesitation and had what I needed within minutes. Very much appreciated! Literally our Knight in shining armor today. read more

Max was awesome, super helpful and friendly! great employees like that deserve a raise!!!

The store associate helping me was very straightforward and made me feel great about my purchase.

I came here to purchase a used snare drum. The one I liked was a bit wonky, but Max took it aside and cleaned it up and tuned it to a great working condition. Bonus points for being the only music store in Nashville open past 6pm. read more

went here with a buddy to trade a bass for a new one, Diego was very friendly, hardworking and helped us out in the decision for the new bass. we recommend this guitar center for anyone looking for a quality instrument for a good price read more

Thompson Lane..... Barrett Williams and Cole Winters make this my go- to store. They want you to have the perfect experience, guitar, pricing. Totally bypass the Cool Springs store, waste of time, this is sad........ Every store should be employing more people like these guys. My experience, (PRS Silver Sky) was the BEST!!!!!!!!! 5 stars all the way!!!!!!!!!! read more

Most the time I can find what I need when it comes to guitar accessories, parts, cables and such. The consistency of the quality of the guitars is hit or miss until you get to the $1,000 range. And then it gets a little more reliable. Overall a go-to store when I'm in a pinch. read more

Whenever I need gear now I look for Emmanuel because he's always been super helpful tracking down stuff I'm looking for. Super clear communication regarding backordered items and always covering all the bases in terms of what to expect as a customer. I always leave our conversations super satisfied! Thanks bro! read more

Was treated horribly by the staff, and being someone who's spent nearly $100K in my lifetime at Guitar Centers (including this one), I'm not returning to this place. The associate in the acoustic room was especially inept at handling a simple situation and led me into absolutely the most awkward and offputting experience I've ever had in a retail environment. I was meeting another musician there to negotiate a private guitar purchase and then to subsequently purchase additional accessories for the guitar from the store. I drove from Atlanta to Nashville to make this purchase, and simply wanted a safe place to meet the seller and test the guitar to be sure it worked properly. Seems pretty reasonable, right? But upon trying to simply use an acoustic amplifier for the test, the associate almost blew a gasket.  "You can't play someone else's guitar!" cried the associate. I explained why I was playing it, trying to buy it and just thought GC would foster and support a safe trading environment and welcome my additional purchases. But the associate had the nerve to call me "tacky" multiple times and said "my managers don't like that. It's tacky."  Tacky? Why is it tacky? Why call a cash carrying customer "tacky" to his face? Just because that particular instance, I wasn't buying a guitar from you? You have to get all defensive and flusterred in understanding the situation and the bigger picture? Don't you get that if you extend me some courtesy, I'll likely extend you some commerce? Maybe, if you would take a step back and see the bigger picture, where you try to help the music community rather than cling to that nonsense about "what your manager would say," and ultimately your selfish pride in your comissions, you might actually develop the social skills to become manager one day. Instead, you've just tainted that entire holier than thou Nashville store and cemented it as just another Music Walmart. I'll take my business elsewhere.  Don't shop here. Don't give this trash store your money. They don't care about anything but taking it regardless of how they mistreat you. read more

Visited with my friend to purchase some Taylor guitars. We're music professionals with nearly 25 years of experiences in guitar shops around the world. With zero employees assisting the acoustic room, we proceeded to use the step ladder that was left directly in front of the Taylor section. One employee with shoulder length blonde hair, came to inform us that the ladder was for employees only. This would have cleared up the misunderstanding, if he wouldn't have proceeded to insert comments about our trying to put him out of business. Our non-violent, non-crude response was greeted with, 'I've had a hard day, I don't need the attitude!' Without saying another word, we turned around and left the store. The entire time, this employee was following us and continuing to badger us about removing our masks on the way out. We were told that we're banned from the store, and that our return would result in a call to the police. Seems like a gross overreaction to the situation at hand. I hope this person isn't part of the management team, as he just lost the store a couple of major sales. read more

This is the top store in the United States. The customer service is on point. They always find you what you need. Massive selection of guitars. Great selection of accessories that are usually hard to find. Great hours. I always end up needing supplies when all the local stores are closed on the weekends. Highly recommended. read more

Lots of choices. Responsive to customers. Not as knowledgeable as I would expect for technology. Unwilling to make actual recommendations.

I called regarding a Roland FP-90x that I had received as a gift. I had a question that I could not find the answer to online, or in the manual. Tyler was the most helpful and patient gentleman. He researched my question, stayed on the line while I tried the solution, and told me to call if I had any other questions. He is a definite asset to your company. I wish that all employees were as helpful and kind as he was. Great job! You rock! read more

Zach was the most helpful person I've ever encountered at this guitar center. Normally I come in there and the sales reps end up making me buy the wrong thing because they tell me something is correct and I get home and it's not. I felt confident spending a significant amount of money because Zach actually knew what he was talking about and could answer my questions thoroughly. I also always hate going in music stores because men have trouble talking audio with women, but Zach made me feel like any other customer. I can't tell you how much that meant. read more

Guitar Center - Musical Instruments & Teachers Near Me - Nashville, Tennessee

I've been playing guitar for about 40 years. Cole is the epitome of customer service. He spent a significant amount of time helping me determine what were the best options for me. He knows his product very well and otherwise I would not have landed on a decision. Thanks Cole, I'll be a repeat customer. read more

If you want bad service, and to be uncomfortable once you FINALLY get it, come to this store! Was considering dropping a good chunk of change for a nice LP, am happily taking my business elsewhere... read more

My husband and I were thrilled with our experience at the Nashville Guitar Center. We went in to purchase an electric guitar and a set of live drums for our two boys. We have very minimal knowledge on these instruments, but Kurt Myers stepped in and guided us through the process. He worked diligently and thoroughly to make sure that, not only did we have everything we needed, but that we were happy with our purchases. He took the time to explain everything in great detail without making us feel like we were ignorant. He was simply awesome! If you are ever visiting the Nashville Guitar Center ask for Kurt Myers! You will not be disappointed! read more

Matt The Manager is awesome! My Nephew mark went in there to return his guitar, and Matt went out of his way to help. Defiantly go and ask for Matt. read more

I wasn't satisfied with an online order I made, so I went to this local guitar center to return it and pick out something different. I'm only a step above beginner, so I don't know much about guitars. Dion, who works in repairs, went out of his way to educate me and show me some great guitars for my budget. I decided on an Ibanez RGRT421, which I've now fallen in love with. Spielberg helped me return my online purchase and buy my new guitar. Both these guys were very friendly and professional. I will be shopping at this store in the future! read more

This location has the worst customer service, both in person and over the phone, that we've experienced at a Guitar Center. Whether it's making a purchase, returning a purchase, or asking advice, the attitude from everyone we've interacted with over the past two years has been condescending. An employee actually rolled their eyes at us this week when we made a return--a trip we had to take because of their mistake! read more

So far I have been here 10 minutes and cant actually look at anything as 4 people have come to me to ask if I need help. May be my last trip. Lots of guitars, and they have the one I like the best - just under 1500$ retail, but dudes - let me and my family have a little space. Ok. Ok checkout the guy was talking into his monito and I could not hear him. I got no less to than two offers to provide my information to him for a club and/or mailing list. When I pointed out I could not hear him him because he was talking into the computer monitor, he spoke up a bit and pointed out that this was a music store. Thank you for that clarification. There are so many options for places to spend my money in Nashville on music - why would you be rude to people? read more

They are always a joy and easy to deal with! Tony in the vintage room is great along with Josh in the acoustic room. this is one of the best guitar centers I've ever had the privilege of shopping in. read more