He was very friendly and was able to fix my pieces on the same day. Very knowledgeable about…read morejewelry, watches and even remote controls. Price was very competitive if not straight up a steal. I am definitely going back to change some batteries on a few watches I own. He did great work and I will definitely return.

Infinity Guitars is a great little guitar shop in the Memorial-I10 area. Randy has a fantastic,…read morecurated selection of instruments for beginners to beautiful boutique custom built gems by builders like Suhr, PRS and Nick Huber for experienced and discerning players. He also offers affordable and professional guitar repair work and has a staff of seasoned instrument instructors offering music lessons to all levels and ages. Stop by and enjoy the family friendly store environment and the wonderful selection of top notch instruments!

We made a purchase on Reverb for a G&L Tribute ASAT listed as "Brand New" only to find out from a…read moreguitar tech that one of the frets had damage and was either filed incorrectly or some other attempt was made to fix an undisclosed issue. Definitely not "Brand New" condition and not playable. You would think an Authorized G&L Dealer that lists a guitar as "Brand New" would be more agreeable to resolve this situation, but Infinity Guitars was completely unwilling. Also pretty unresponsive. This was not an instrument sold in "as is" condition. So we're stuck with an expensive fix. Sadly, with our limited expertise this was discovered outside the return window (of 2 days!) BUYER BEWARE. Instrument was not as listed.

These two women that work there are rude and disrespectful, they stand there smacking loudly on gum…read morewhile treating your electronics like garbage. Then they have the audacity to lie to my face about the worth of my electronic, when I100% know they lying. Don't go here unless you want to get robbed by nasty women.

Annaye the manager is awsome at this pawnshop too!!! Great deals, friendly service!!!!!!read more

I heard about this Musicians Gem from a referral that my son received during Regions band…read morecompetition. I thought I would give it a try and I'm sure glad I did. Danh is a stand up gentleman. He took time out of his busy schedule with lots of folks in line to sit and show us a few saxophones , as my son was looking for a professional instrument. I made an appointment because I knew I would be taking extra care in understanding the shop, the owner and technician, and the customer service. I have high expectations and this place delivered. I was really pleased with the customer service I received as a first time customer here. The care Danh took in finding and more importantly , allowing my son to find the right fit for his playing style and the sound he was looking for. This shop has a variety of the same saxaphone and not only that probably one of the few shops with this quantity of selection for the exact same model. After trying out the first round of 5 Selmers and a beautiful custom shop sax we decided to sleep on it, and come back for round 2 a few days later. Danh again took more time out, 2 entire hours, to show us a few others and we didn't even have a reed or mouthpiece or neck strap but he came through and let us test out the instruments with his supplies. Ofcourse I recommend you bring what you are used to using to be sure because you are not buying a piece of bubble gum, but rather an lifetime investment and you better be sure which one you want. I typically like to rush and buy things but I asked lots of questions and Danh answered all of them and when I ran out of questions my son also asked and every single answer was a reassurance to us that we will buy from this shop. Whenever testing out the instruments he can also do a special recording between the two final choices you make just so you can listen on your own when you just can't make up your mind. So on the third trip we tried one last sax and at the end my son decided he was looking for a dark and rich, rather than bright, sound so he stuck to his first and top choice from day 2. Not once did Danh ever make me feel rushed or that he didn't have time for us. Believe me this was one of my best purchasing experiences in recent history so if you need any sales tips go to a Danh. He is very knowledgeable and can adjust and tube things on the spot. Other activities take place like recording sessions and private rooms to practice along with instructors to help you learn an existing or new instrument! I saw a few pianos because I believe they have several students learning here. This place really is a hidden gem for musicians and I will support them as they support my family's music career! Your customer, Omar

Sold me a used horn. Put it in a box that didn't fit right. The lip of the bell was damaged. Then…read morethe pads on the lower keys of the saxophone did not seal at all. The horn was not checked out before shipping. I will never buy from this place again. Shipping came late and was not delivered when promised. I took it to a technician by my house and he said there was no way that shipping could have damaged the bell and there was absolutely no way that shipping messed up the pads. He said clearly: "This horn was damaged and never checked before it was sent". The person at sax center is adamant that shipping caused the improperly sealing pads and the dented bell. 80 dollars later, after local repairs, the horn plays great, but was not playable direct from sax center. This man is trying to blame USPS and steal money from them! Fraudulent! Attached are dented photos. Pictures were not taken of the horribly sealing pads.

Do not go they he told me i was to good of a nagotiatior that he only wants suckeds coming in i was…read morevery polite and asked them to still make 20% profit and he fkst out came from behind the counter like he esd gonms do something . The sane gun he was sellimg for 560 he told me ln a bransnnew one only 350 domt belive thejr discousts and violemt staff. If i could put zero i would

Great experience. Christopher & company are the goats, these guys stayed til after closing & helped…read moreme out me out tremendously. Thanks again

Great place with a huge selection. People have always been nice to me. Prices are reasonable.read more

I walked in morning time to buy a cap, the boss is very…read morerude!! needs to learn manners how to talk to customer. i would not suggest any of my friends to go to this place.

I haven't been there in a while but damn whenever I need help with an instrument or want something…read morenew I don't think of any place else. Everyone here is so sweet and so informative. I got my favorite ukulele here that I use to teach my students. (Thinking about getting another one btw)

The Music Factory is an amazing place. I brought in my Martin Dreadnaught for a tune up and…read morecleaning, which they did an excellent job of. Here is the best part though, when picking up my Martin, I inquired about them fixing one of my other guitars for me. I have an old guitar that was broken around 2005, and all this time thought was a lost cause due to other shop saying it couldn't be fixed, however after showing it to Mike and Chase, they were willing to try and fix it, and they did! It was broken some 19 years ago, and this whole time it's gnawed at the back of my mind that it was broken and would never be properly playable ever again, and they were able to fix it, for $97!!! They took a sadness that has been hanging on my shoulders for almost two decades, something I've always been mad about with how it was broken, and lifted that sadness away. Truly amazing, and I'm so grateful for their expertise. Plus, they're exceptionally personable and nice, which is everything you want when needing help. I will be a regular from here on out for anything I need. Thanks again, guys, y'all rock!

I've dealt with other ATX locations and had great experiences, but the one in Houston on Afton is a…read moredisaster. By far, the worst customer service I've ever encountered. I won over $1,200 in merchandise. I was unable to pick it up over Memorial Day weekend. I texted them regularly to keep them informed. They said no problem. Two weeks ago I sent a text asking if I could pick up today, Monday June 28. He responded "yes". We got a U-Haul in the rain and drove to Houston from San Antonio. We get there and they're not open on Mondays. I call the number and the guy comes to the office begrudgingly (and his buddy accompanied him). At this point, I'm wondering why he said I could pick up the merchandise on a day they're closed, but whatever. He asks my name, punches it into the computer, and says "Shit!", then "Fuck!". Eventually he tells me the items have been resold. I said it was pretty lousy to not tell me, particularly since I had been texting him regularly. His buddy said the invoice stated all items would be sold in two weeks if not picked up. I asked then why he would text me that there was no problem and I could pick up my items, and the guy said he gets over 300 texts and how could he be expected to keep up with them all. Then I questioned the company's business plan if it was so chaotic he was giving misinformation to people. At one point he said I wasn't being appreciative of the fact he was there on Monday, taking time away from his kids. What the..?!? I refused to leave until they gave me a receipt showing a full refund. As best I can tell, you pay for your items in advance, and if you don't pick them up, they resell them without telling you, and in fact tell you it's no problem to pick it up later, and there is no automatic refund system in place. This whole experience was a disaster. Worst. Customer. Service. EVER.

Had miscommunication with Jeff but he handled it promptly and took care of it. Thanksread more